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Found 3 results

  1. So, I took out a pet policy in January and agreed a monthly premium with Debenhams. They get BDML to administer the policy. Premium paid in January February and March by direct debit. No problems. Now Premium Credit have taken a £10 fee - because I haven't returned the credit agreement. Cant remember seeing it but what a big rip off - if I haven't sent paperwork back then why take my money? Stupid is as stupid does? They say they wont repay the £10 until I send the paperwork back but the eight double sided pages I have from Debenhams/BDML don't even mention it.
  2. Need advise please on what I can do next with the issue I have with an insurance company, BDML which seems to have been taken over by Capita. Quick run through: I had house insurance with BDML in 2010/2011, for a year. When renewal came about I cancelled this policy as I was moving. Heard nothing from them, no sorry you are leaving or any acknowledgment for anything else. Didnt think anything of it until I noticed in the May/June when I was sorting out my 6 monthly accounts that money had been taken from my bank account from BDML. Immediately I contacted my bank and requested that they cancel this payment, I enquired why this had happened as this policy had been cancelled. They did check and said that no DD was renewed for this company and advised to contact them to have the money put back in my account. Unfortunately at this time I became quite ill and had a short stay in hospital. Then sadly lost my mother later that year, which I hope people can understand, all thoughts about BDML were furthest from my mind. However in the December of 2012 I received a debt letter with regards to a cancellation fee and admin cost's for cancelling the DD for this insurance. as BDML was not mentioned I had no idea what they were referring to. I contacted them, to be honest I cannot recollect what was said, but Capita who have now taken over stated that I said BDML had canceled. If I did say this then I must have been quite confused at what this was about. Again I hadnt long come out of hospital. Any way I had heard nothing from them until two weeks ago asking me again to pay xx amount that I owed. Didnt say what it was for etc so this time I emailed them requesting the policy and other information. They came back with a copy of a renewal letter from BDML !!??!! Certainly not what I requested. It states on the renewal letter that If I had not contacted them in an allotted time scale, they would automatically renew my policy. This is where the penny drops and I now know why this company had been taking out money from my account after I had contacted them to cancel. I distinctively remember cancelling the policy when my year was up because they tried to persuade me to carry on with the policy for the new property and were quite forceful about it and I got a bit cross with them. So basically they didnt cancel the policy as requested. The email goes on and states that as a good will gesture they will take off the admin charges and all I have to pay is £42 for the cancellation fee, which is the rest of the years payments. They took 5 months of £8.80 which they shouldnt of had. I have emailed back to Capita explaining the above, however does any one know where I stand in all this? Should I pursue BDML for the unauthorised DD they took or have I to pay the 40 odd pounds cancellation fee. I really dont know where I stand in this situation. I just dont want to pay out more money for a service I didnt get even after cancelling. Thanks in advance guys
  3. I've just been running through my bank slips of the last financial year for confirmin self assessment amounts and noticed one payment to this company. Looking back through the year before there was a previous amount (about 60% of the total). Am I right in thinking this has something to do with the AA and their pet insurance that was about in 2010/2011 ? If so I do not recall anything involving automatic renewals, certainly it's not somethng I would need either as our cat wandered off in February 2010 an hasn't been seen since.
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