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Mentally ill woman 'given doorstep loans by Provident Financial Investigators went undercover at Provident Financial, which has 1.8million customers, and say they found cases of lending that appeared to breach industry guidelines. They interviewed the mother of the unnamed woman, who requires constant care but was allegedly given loans totalling several thousand pounds over a number of years. The investigation, carried out by the BBC’s Panorama programme, claims one of the company’s agents acknowledged that the schizophrenic woman was ‘not all there’. The programme also claims to show a Provident seller calling on another customer and accepting that she doesn’t think the woman can look after herself. The company said: ‘Provident has strict policies to prevent loans being advanced to anyone it believes does not have the mental capacity to understand the terms of the loan. ‘However, with 1.8million customers we recognise that we will not always get it right and if we make a mistake we work hard to put matters right.’ Panorama – Undercover: Debt on the Doorstep is on BBC1 at 8.30pm tonight. http://www.dailymail.co.uk/news/article-2211006/Mentally-ill-woman-given-doorstep-loans-Britains-biggest-lenders-despite-knowing-schizophrenic.html