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My boyfriend had a new Baxi Solo System Boiler (not a combi boiler) fitted in 2011 at a cost of £1500. He kept his existing hot water tank and radiators as they always worked fine. Within a year the boiler started leaking water boyfriend called the engineer out who installed it and he told us to call Baxi out. We called them and the Heat Exchanger was replaced under warranty. At the time I questioned the Baxi engineer who told me that they only cover parts and labour for the first year then you have to take out their extended warranty. Now I don't personally believe in Extended warranty as I think it is a con especially when a boiler should last many years without needing anything more than a regular service. Now the boiler has started leaking again which has made boyfriend quite annoyed. I don't see why he should have to pay out to have the boiler fixed every couple of years or pay for an extended warranty when the boiler is clearly not fit for purpose. Anyone have any suggestions?
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