Jump to content

Showing results for tags 'balance'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • The Consumer Forums: The Mall
    • Welcome to the Consumer Forums
    • FAQs
    • Forum Rules - Please read before posting
    • Consumer Forums website - Post Your Questions & Suggestions about this site
    • Helpful Organisations
    • The Bear Garden – for off-topic chat
  • CAG Community centre
    • CAG Community Centre Subforums:-
  • Consumer TV/Radio Listings
    • Consumer TV and Radio Listings
  • CAG Library - Please register
    • CAG library Subforums
  • Banks, Loans & Credit
    • Bank and Finance Subforums:
    • Other Institutions
  • Retail and Non-retail Goods and Services
    • Non-Retail subforums
    • Retail Subforums
  • Work, Social and Community
    • Work, Social and Community Subforums:
  • Debt problems - including homes/ mortgages, PayDay Loans
    • Debt subforums:
    • PayDay loan and other Short Term Loans subforum:
  • Motoring
    • Motoring subforums
  • Legal Forums
    • Legal Issues subforums


  • Records


  • News from the National Consumer Service
  • News from the Web


  • A Say in the Life of .....
  • Debt Diaries

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...


  • Start




  1. Good morning, I have outstanding balance with EON for £624 and have done since 2016. I have always disputed this balance as it appeared far too high for 2 months bills where I was not living in the property due to renovations work. The last payment on the account was in September 2015. To cut a long story short, I was due to set up a payment plan with simply past due credit who put the account on hold after I questioned EON sharing 6 late payments on my account in 2016. EON refused to refuse the payment markers and I wrote to the past due credit in February 2018 again asking to set up a payment plan but received nothing back. Last week, out of the blue, I received a letter from EON requesting a the full balance by 31st January or a default would be put on my account or if I did pay monthly by arrangement, "we will share the information about the arrangement with the CRA". My credit files are squeaky clean and near maximum with both agencies apart from the one with Equifax which bizarrely after 2017 showed payments on my account to EON then last month it showed a late/missing payment in December 2018 despite no arrangement being in place. I want to pay the full balance but am worried about how negatively it will impact my credit history as I've heard that "settled" can be viewed very negatively - some also say that a payment arrangement can be almost as negative as a default! Could anybody kindly give me some advice please?
  2. Hi everyone I have an Energy Company giving data shares to a Credit Agency but the shares are not showing the outstanding amount or reduction in what's been paid every month. I was under the impression that to avoid breaching GDPR certain parts of the data share should include this to show a true reflection of the account and so other potential lenders could see where the account was up to etc. Some months inbetween others they wouldn't give any information! When I queried this with the Energy Company they then started showing the shares as an 'i' which I believe stands for Arranged Payment. Ok, so does that mean they can just show a status of AP every month still with no current balance and outstanding balance? How are other lenders meant to see when this will end? They also shared information via the Credit Agency during the dispute I raised that said I was responsible for the supply at the address with incorrect dates. As that's been sent to the Credit Agency in response to my dispute, would that breach GDPR?
  3. Please Help and give some advice I have over £7,000£ negative balance on my Paypal account - I can only say its my fault and I have to blame only myself but i want to pay off everything as soon as I can I had a call today from Paypal asking to pay this otherwise they will pass it to Debt collection, they gave me 7 days from today to pay as much as I can but what after ?? Did someone had simillar expeience ? What happenes after 7 days ? I asked to give me 8 weeks to pay it off but she didnt want to lissen Please advise, looks like they dont want any aggrements, I have to add that this debt its not old, week only
  4. Good afternoon... I have an issue with PayPal . I have been frauded online and I've been left with a 7000 pounds negative balance I can't pay.. story is as follows. .. I met someone on a website called people per hour.. who wanted someone to help them sell items on eBay whilst I'll earn commission... I did this for 2 items and sold them to 2 buyers who then paid me via PayPal.. I then stupidly paid the money into my bank account and transferred it to the actual seller who then decided to go missing and not send the product to the buyer... Leaving me in the lurch.. the 2 buyers were luckily refunded but now PayPal are asking for thier money back.. . And have threatened collection agencies.. . I've informed the police and both eBay and PayPal but to no avail... What do I do here?? It was a genuine mistake by me and iv been defrauded... I'm not paying PayPal one penny... I even have emails to prove my innocence as the original actual seller has contacted me loads via email.. . Will the collections people just send me letters or will they actually turn up??? Will it just go away or is my credit score in jeopardy?? Help.... I am law abiding military man who feels awful I got involved in this stupid [problem]...
  5. I ordered a 2 x sofas and 1 x armchair from Sofology on 30/08/2018 (cost inc delivery, furniture protection) £3783.50 of which £400. 00 deposit was paid by bank cheque card, the balance is due prior to delivery which I intend to pay by credit card. Due to the numerous complaints now noted with this company, as well as other high st furniture retailers, I want to be aware of what my consumer rights are if I encounter any of the complaints already noted eg, sagging sofa, poor quality construction, poor quality leather in terms of wearing excessively. I am sorry for the hypothetical question but I want to be forewarned as to what steps I should take in such circumstances and under what act etc. Many Thanks
  6. Hi all, Santander have made an offer based only on the PPI amount and associated interest and no interest because... 'On a rolling line of credit account 8% out of pocket interest is only applied if the loan would have had a credit balance had the PPI not been included. ... This is in line with the requirements of the FOS and FCA' I believe this to be complete nonsense: I take a restitution approach with unjust enrichment. Had I had the PPI amount then I could have invested it and gained at least 8% interest. Has anyone challenged this and been succesful? Do you agree with me? How do you challenge their full and final offer? A letter first stating the argument I assume then ... FOS seem to be under pressure and likely take a while??? or... direct to county court? I have exactly the same argument presented to me for no interest offered on my Credit Card PPI.... Any advice would be helpful... thanks
  7. I have a negative balance of £320 but can only afford little payments, I’m hoping to be lucky and not get any letters etc untill jan at least I will have it paid off by then, Hi, I have a negative PayPal balance of £320 (first time) and can only afford one payment each month, I was spending money I didn’t have and now suffering the aftermath, iv read loads of posts about what happens but how long do you actually have before PayPal close account or sell the debt to collection agency’s? Do people actually come to your house or do u just respond to letters and phone calls? I’m sure PayPal must email you first before handing it over to someone else or do they just do it without notifying you? have no idea if I will get letters etc? ’m sure PayPal have to notify you first before sending your debt to agencies? I’m hoping to pay it off before it gets to that point ( hopefully January!) any advice would be good thank you!!
  8. Hi New to the site and would be grateful for anyones help here. Myself and my brother both have an Audi lease agreement. Both business PCP deals. Term ends on both cars tomorrow. I have just found out yesterday after contacting Audi Finance that the balloon payment of £24.95k plus admin x 2 will be leaving our account tomorrow. circa 50k. We have today handed the cars back as agreed and taken out a new deal / car each. New cars / deal do not start until March 2018. Unfortunately the Audi garage we deal with had not informed us that we had to contact the finance company and clarify that we would be returning the vehicles, and stop the balance payment due. The guy at Audi who got us the deal says Audi finance should have contacted myself detailing what we had to do with regards to the current deals. Audi could not stop the payments due to leave our account on the 30th, too close to DD date. I have also been told today that they will try take the payment again in 10 days time and if not paid it will default. I was also told by the same gentlemen at Audi finance that there is nothing else I can do. After default it will affect our credit rating. Obviously I do not want to make payment as we had secured a new deal + cars returned. We also do not have the money to cover the payment. Nor can we make full payment. Does anyone know what Audi do after default? Has anyone any experience of this sort of situation? i am not concerned about the credit rating affect upon the business nor am I concerned with losing the next car /deal agreed. (deposit paid and likely gone) My concern is the procedure of what Audi may do after default. Regards
  9. Hi all, I am close to paying off a secured loan. The balance of £988.00 is made up of the fees and interest on fees levied over the past 7 years. I want to have these charges refunded and this will clear my balance. Should I send a letter before action and should I charge intererst.
  10. Hello. Any advice appreciated please, I have a full paypal account which has been verified and never any issues in 15 years, its backed up with a bank classic account visa(TSB) with no overdraft facility part due to jan 2017 just completed a 3 yr trust deed form 5 completed currently awaiting form 6. Cut to the chase I offer no excuses but my mother taken turn for worse last week : i stupidly gambled online last week. I had gaming casino account for number of years betting mostly small amounts, I honestly cannot explain why or the right details but I suddenly started to wager large sums! I knowingly had £1200 in my classic account (NO overdraft) started to bet large sums out of character which escalated in me asking paypal for more funds which are linked directly through the online gambling UK website, I started to panic having spent the £1200 in my account and just ask paypal to credit me! I had no real grasp of the situation just blind panic and get my money back I asked paypal for 5 further transactions which were £1000 £2000 £1000 £1000 £2000 £400 all of which paypal processed to the gaming website leaving me £6600.42 in negative balance which already had swallowed my £1200 credit linked to bank account. make things clear : my bank account paid paypal £1200 but due to no overdraft : paypal went negative £6600.00 1 week latter they are asking me to fund the account I have no means to pay due low paid and have bills please whats my legal standing. I have no mortgage or own car etc It might be worth adding the payments were obvious to gambling website paid to platinum games
  11. I had to reregister. I was pj2, but CAG no longer has a password renewal option (or it doesn't work, as the page doesn't exist), so there was no way I could get back into the forum. After years of paying an old debt slowly, Robinson Way sent me a letter: "our client is today offering you a 50% reduction of the balance you owe in settlement of your account. Paying XXX will clear your account and you save XXX and become free of this debt. Please note that where this account is recorded on your credit file and you pay by reduced settlement, this will be updated as partially settled with a zero balance outstanding, and not as settled or satisfied however our client will not pursue you for any remaining balance. We may even be able to accept this over 3 monthly instalments... when you contact us, one of our customer contact representatives will discuss your current financial circumstances with you to ensure that any reduced settlement arrangement you commit to remains affordable". I would be very grateful for advice: how can I make sure I can't be pursued by anyone for the balance and that the balance cannot be sold on to a DCA. Shall I write and say I would like reassurance on this point specifically? Also, how do I avoid full disclosure of financial circumstances? Maybe email is better than phoning them but I don't see after years of paying that they have the right to trawl through my circumstances.. Could I just say, "I could raise" the money to pay it (without stating whether I already have it) and don't wish to discuss further, but agree to their offer? Thanks for any help.
  12. A family member recently passed away suddenly with an outstanding balance on their personal loan a/c of £2,000, £400 in their current a/c and £500 in their savings account DWP have contacted me to inform of an overpayment of pension credit of £200 which of course must be repaid Next of kin has been in touch with RBS bereavement service, whom claim they can take the £900 in the deceased's RBS a/c's against the outstanding balance of the loan 1. Is this true? 2. What happens to the remaining balance of the loan? 3. Should we inform RBS of the DWP overpayment? & 4. Can the DWP overpayment be taken from the £900 in credit? Advice appreciated
  13. Hi Firstly, those in debt finding it hard to see light at the end of the tunnel, don't be disheartened, it can be done. After 8 years, I am within 9 months of being debt free. however, this hasn't been without issues and I could do with some advice on what should be my last issue.... Sorry for the length, just don't know best course of action... thanks in advance for any help I defaulted on an Egg credit card, they sold the debt to Arc Europe. Barclaycard bought Egg. Barclaycard transferred the debt to Moorcroft. I have consistently paid the agreed monthly amount. However, during the transfer from Arc to Moorcroft 3 payments went to Arc totalling c£250. In July 2016, Moorcroft sent me a letter stating an incorrect outstanding balance, incorrect by the same c£250 exactly. In November 2016, I wrote the following to Moorcroft (names & reference no's excluded, and amounts rounded to avoid identification).. In reply to your letter dated dd/07/2016 stating the balance was £x. I disagree with this balance, my balance is £y. This represents a difference of c£250, which equates to monthly payments of £z. My account transferred from ARC to Moorcroft in September 2011. At this time, my balance with ARC was £6k, before my September 2011 payment. This is confirmed in your letter dated dd/10/2011. I am not aware of missing any payments, can you provide a full breakdown of the account including any interest or charges applied please? Today, I believe the balance is £a. I will not pay any additional balance until I receive a full breakdown of the account including any interest or charges applied. Please do provide a full breakdown of the account including any interest or charges applied. Today, they have responded with (pleasantries have been excluded) Our client has advised that they have a balance of c£900 on their system. a letter is attached from our client as confirmation. The attached letter (on very poor Barclaycard letterhead and unprofessional format) says dd/12/2016 Dear Sir/Madam RE : My name - Account No. my account number Thanks for contacting us. Unfortunately, statements are no longer produced on the above account. I can confirm that the outstanding balance of the Account As of today is c£900. I trust this information is of assistance to you. Any queries, contact us, we are here to help. So in summary, I know why we disagree with the balance. Moorcroft won't acknowledge this. Moorcroft have created a fictitious letter from Barclaycard trying to pass it off as from Barclaycard. The debt is no longer on my credit file, it is clean. I suspect if I contact Barclaycard they won't recognise the account. All payments since Sept 11 have been paid to Moorcroft using their reference number, except the 3 made to ARC. what do I do? 1) stop payments immediately 2) report Moorcroft to FCA 3) subject access request to Moorcroft 4) send Moorcroft a firm letter as per - you are wrong. payments have been made to Moorcroft not Barclay - you are fraudulent. you should create fictitious letters using someone else letterhead. - offer 10% of the correct balance to go away? help please....
  14. Hi. my balance and available balance on my HSBC account is a difference of £42 and i have no idea what this £42 is. My overdraft limit is £600. My account at the minute reads £364.74 and my available balance reads £922.74. it looks as though £42 is coming out of my account. But i have no idea what this £42 is. And i haven't bought/ordered anything for that amount. And when i go into standing orders or direct debits it doesn't list anything worth £42. Just my phone contract and car insurance which is £50/£54. Any ideas? Thanks.
  15. Whilst i have a little experience with reclaiming charges etc this was some 7 yrs ago so i just wanted to make sure i follow the correct procedure for this one. Old Barclaycard debt with current balance of £696 against £500 limit, BC wrote yrs ago closing the account for no apparent reason. A/C opened march 2008 and no activity since at least 2009. PING PONGED with various DCA's for a good few yrs, latest was with MKDP LLP until letter recd from both MKDP LLP and Robbers way regarding account being re assigned to HPH2 LTD and Robbers way will be collecting on their behalf, both the MKDP and RobbersWay letters came in the same envelope. Checked noddle and default regd by MKDP on 17/9/2014, account reassigned 21/9/2015 to HPH2. I have no statements. Some of the balance will definately be charges, late fees etc so i know i can work with this, just wanted to check where to start, is it CCA or full SAR? Many thanks in advance guys
  16. I wonder if anyone can help me. I have a t mobile current balance showing on my credit file from 1999. The amount is for £155 It is not showing as a default, only as a current balance. How can I get this removed as experian said that T Mobile must do it? Any advise would be greatly appreciated as this is giving me a poor credit score. I have not been in contact with them since 1999 and have made no payments at all.
  17. At the beginning of October I booked a one night stay at the Black Horse Hotel in Otley via Laterooms for the night of 15/10/2016 at a cost of £80. The terms of booking are payment on arrival and if you cancel less than two days before arrival you forfeit the cost of the first night’s stay. On 13/10/2016 a pending transaction of £80 showed up on my account On arrival at the hotel I was asked to pay, which I did. This resulted in a second pending transaction of £80 appearing on my account, which, when combined with the £80 from two days earlier reduced the available balance by a total of £160. Effectively, in terms of my available balance, what they’ve done is charged me a cancellation fee two days before I was booked in case I didn't show, charged me again for accommodation when I checked in but not refunded me the cancellation fee at the same time. The manager was unavailable at check-in I was assured they would be around in the morning. Unfortunately, in the morning, the manager refused to speak to me directly but said, via a member of staff that; it was just how the Laterooms did things, it wasn’t them that had taken the money, that it was security in case I didn’t turn up and that it didn’t matter because the money hadn’t left my account. Fortunately this hasn’t caused me any problems (at least not yet) because the balance in my account is high enough to cover both payments but I’m annoyed at being deprived of the ability to spend my own money and it certainly would have caused me problems if it had been nearer the end of the month. Leaving aside the dubious morality of the hotel’s behaviour have they actually done anything legally wrong or actionable? I suspect not because, when the transactions go through the £80 reserved on 13/10/2016 will be cancelled and I will have made no loss. The only thing perhaps is that, although on 13th it was certain that I was going to be liable to pay the hotel £80, either for accommodation if I turned up or cancellation if I didn’t, neither of those events could happen before 15th so it was only on 15th that my card should have been processed PendingTrans.pdf
  18. Hi guys, I really need help here. I applied for a Job through indeed about making quick money from ebay and I fell into it, I was careless as I am a student who is 18. the buyer will email me the items and all about it and I will list it on Ebay, he said that I will get a share of it if everything was fine, OK this is what he said Hello, Thank you for applying for my job. Let me tell you more about it... I need someone who can list my items on eBay. You'll be listing authentic products.… I will provide you photos and details of the items that needs to be advertised. Your job is just to list the ads. I will talk with the interested people. I will pay you when the auction ends. There are 2 possibilities: 1. If the item is sold: YOU'LL RECEIVE £100 + eBay POSTING FEES + 5% OF THE SELLING PRICE 2. If the item doesn't sell: YOU'LL RECEIVE the eBay POSTING FEES ( but, I'm sure that the item will sell ) Maybe you wonder, why I am not selling the products myself ? I wanted to start an eBay account but I read on one of eBay's community pages that sellers with 0 feedback have not the same success as the others sellers with feedback. Also you must have an eBay Seller Account with more than 7 feedback. We are located in Edinburgh, United Kingdom .... You'll receive the payment from buyers into your PayPal account, which is linked to your eBay account, and deduct your payment from there + 5% of the selling price + eBay fees. In this way is clear that you'll get your payment. Your PayPal account must not have any limits (sending, receiving and withdraw). If you have any limits on your PayPal account you must lift them up. You'll earn £400 + per week with just one item...i think that this is fair enough. Also i want to tell you from the beginning that i need serious peoples in my team so when you say something so be it. I look forward in hearing from you soon. Regards, Continuing from this I thought it was good and everything buyers will SEND ME THE MONEY THROUGH PAYPAL AND 3 WEEKS LATER THEY'd DISPUTE A CLAIM SAYING that they have not received the goods, from that moment I was scared I didn't know what was going on, I email the seller which he said he sent the product and everything even the shipping but it was ALL FAKE. When the buyers paid I will take the money out from paypal and send it to him... and since one buyer disputed a good, now I cant get hold of the seller he is disappeared leaving me with negative balance of -£4,000 BECAUSE I HAVE SENT HIM MONEY AND HE RAN AWAY WITH IT I didn't know what to do I was in panic as I am only 18. I reported this to the police that I have been a victim of Fraud and they gave the crime reference number, I emailed paypal about 100 times about what happened to my account and gave them my CRIME reference number they said ITS NOT VALID THE POLICE ARE GOING TO DO NOTHING? I can't pay I dont work I just study, I eve rang them and told them I have been a victim of a fraud and they still did not take it saying that they will get a debt collector if I don't pay, I dont undertand, the fraud team and police are investigating and I cant pay that amount I dont have it and Paypal are so mean and scary the women shouted at me and pushed me to pay and call her BACK which I won't until the investigation is done I don't want to be involved . I dont want to have bad name!! what would happen if the police do nothing? I can't go to prison its not my fault, please SOMEONE HELP ME IM CRYING
  19. Hi, my balance was £6,700 on my MBNA credit card and paid £4,409 which made my new balance £2,224 owed. My direct debit then paid the minimum of £67 which should of then made my newer balance £2,157 but this did not happen, instead, my balance owed went from £2,224 to £2,291, adding £67 to the debt rather than deducting it. I'm currently in a interest free offer and I have not used my card. This has never happened before, it's strange.
  20. Hi for the past year I have been putting money into a basic account of mine, no overdraft facility allowed. Money was put aside for a holiday and friends weddings this year. I didn't know the exact amount in there but I knew it was a fair amount. I made a few card transactions online, buying wedding presents etc, Few days later checked my online account to see my available balance. Noted it was £410, I therefore decided to pay off the rest of my holiday for £350. Few days later go online again and to my shock my account is £275 overdrawn!!! I have a basic bank account, so no overdraft allowed. How can I go overdrawn when my available balance was £410!? From what it seems transactions made online were clearly not deducted from my available balance (this has never happened before), which obviously led me to believe I had money to spend!! I know people will say that I should have kept better track of my money... But my available balance has always reflected my pending transactions so I really am confused!!! I'm not in a position to pay this back in full... What on earth can I do?? I've never experienced anything like this before Anyone else had similar???
  21. here goes i was contacted my an ebay sellers club on facebook just a few weeks before christmas 2014 asking me to sell michael kors bags through my ebay account, i would recieve the money from the customers and i would send it on to the alleged seller, they would pay all my paypalicon fees and ebay fees, im very vunerable and fell for this [problem], i started to send money onto the supplier andd customers didnnt revieve thier items so requested a refund back through paypal (im glad these customers got thier money back) however my paypal account is now in a deficit of £4500 .. this wouuld be the total amount i sent through to the alleged supplier.... the plot thickens.... i contacted the email address that i was sending money onto she said she thought she was recieving money for goods as contacted by the original [problem]mer, the [problem]mer advised her to send the money she had recieved from me to a western union account and the [problem]mer would send the goods out to me.... so now the [problem]mer is no where to be seen ive reported to action fraudicon we have the western union name and the [problem]mer has set up various other facebook pages selling stuff action fraud have passed this onto the met police and said they can help but will reply in 28 days as to what they are gonna do however paypal are now pursuing me for the money even though i have advised of all of the above paypal say i authorised everything on the account and the account is my responsibly and so therefor i need to make a payment.. borrow it, anything to get the account balance down basically i said i do not have the money none of the money has physically passed to me i have a crime ref number from action fraud they said that is no use to them and if i dont pay the amount outstanding it will be referred to a debt collectionicon agency, even though it is being investigated by action fraud/met police and i have to wait 28 days... what do i do where do i stand? i even rang citizen advice and they said they cant pursue it while its being investigated please help me, this is distressing me so much thanks in advance
  22. hi i hope you can help me i am new to CAG! to cut a long story short in september 2014 the sales person sold us a conservatory in our home and it was agreed the sizes etc and that the entrance in to the conservatory from the kitchen would be flat. the contract was signed on this basis and also that it would be completed asap as we had a new baby on the way. the company was a complete joke to deal with and we tried to pull out of the contract in the december 2014 because the director spoke to my husband like he was something he walked in and said the conservatory wouldn't start until March 2015. we were threatened with paying 70% of costs so we had to stay with them as we couldn't afford to do this. then the director said they could start end of december (i think this was because my husband told him the contract stated asap and thats what salesperson agreed to). the conservatory has been built but its not flat like requested and it is not straight! we have had wooden flooring laid and it is obvious that the actual conservatory isn't straight. we contacted the company in jan feb mar april and may to say about this and the installation team came out to view conservatory and said that they could fix it easy and told us what they wanted to do after speaking to a third party builder we were told that this would cause issues in the future as the doors would bow. we contacted the company and told them we wanted a different solution and explained why. we put this in writing and said if they don't complete the work in 4 weeks we will go elsewhere as time is of the essence and we had been waiting since september for a conservatory that was meant to be an asap build. we were informed that the flooring would have to be pulled up and it would be at our own cost to get new flooring and have this relaid. the total cost of the conservatory was 9500 and we still owe 1600. we have sent letters of complaint in, we have sent letters saying we need this finishing asap and we have sent letters quoting the supply of goods and services act and they ignored us. from may until september we heard nothing and then we received a letter asking for payment. they were then asking to let the installation team come and see conservatory - we told them we had already done this and explained everything. we did not hear anything back until feb this year when we received more letters requesting payment. we have records of everytime we phoned, every letter we sent and every visit we had but they are claiming not to have received these - so its our word against theirs. we did request a subject access request to see what information they held but its past the 40 days now and still no receipt despite chasing this. we have now been sent to a debt recovery company. we sent the letters to the debt recovery company to explain why we were not paying and they have now sent us a letter saying they have spoken to the company and they are determined 'in the extreme' to recover the debt and will now take us to court. i am really worried now as we have been saving up to get the conservatory fixed by another company as we will have to pay for new wooden flooring etc (which initially cost us 1450 as we got expensive flooring to ensure it lasted with 2 small children in the house). we will not be able to pay a third party company, get new flooring and pay the original company. can anyone offer any advice? we have not yet got court papers but they have threatened court action if payment is not made in full by 3rd may 2016.
  23. Hi, My account at Amazon.co.uk has been closed due to the number of returns. I'm sure most people are aware this happens on a regular basis. What I'm wondering is this. I had a gift worth £166 refunded into the account and now I'm being told I've lost this. I'm sure this is not legal to do so. In fact in my eyes it's theft. Before I returned the said item for the above credit I contacted Amazon's customer service explaining the CPU was overheating and they agree to refund the item. I've contracted the CIS team many times only to get a generic email back time after time. This of course is very frustrating and it seems they can only be contacted via email. My experience of the CIS team is one of pure ignorance to questions raised in my replies. I've asked for a link on their website where it states a refund in the form of a gift certificate can be legally deemed invalid upon account closure. A further question was raised in that if they are unhappy with a lot of return from customers why it don't change their policies. I have one further item I need to return as well which they also will not reply about. At the moment I'm looking into the charge back route for the item they won't reply about, and going to a small claims regarding the gift balance. I would however like an address to write to someone higher up before I start the above in motion. Anyone got any thoughts on this? Thank you. Gary.
  24. Hello, I am a newbie here. Hi, curious to know what Difference Between the current default Balance is? I have 3 defaulted account 1 shown the Default Balance as 2198.37 & the Current Balance as £2002.56 The Other One Shows the Default Balance as £567.00 but The Current Balance As £577.00 in the Third one both the Default & Current is the same . but I have not Acknowleged it or made any payment to any of them since the Default appeared. what do these mean? Current vs Default and in the context of my file . P.S : I noticed these Balances changed somewhere during the last year one's current balance went up the other down Kind Regards,
  25. Hopefully an O2 rep will see this and advise. My Father in Law has lost his mobile phone which had about £60 of credit on it. He went into the local O2 shop but as he is 80 years old the school leaving age assistant refused to help as FiL can't remember some of the security answers. There must be another way. H
  • Create New...