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Found 5 results

  1. Hi, I bought a fridge and a washing machine (Hot point) from Comet a few years ago with extended warranty for peace of mind. On 21 December 2011, I reported a fault with the washing machine (premium rate number which costs a lot due to long queuing time). An engineer visited our house on 30 December 2011 and advised us that he needed to order parts for the machine. Then from that time we had 5-6 cancelled appointments as they had received damaged parts for some reason. In February 2012 I had to take a day off from work to be at home so that they can come and fix it. This appointment was cancelled at 10:00 a.m. over the phone for the same parts problem. One day I was phone call around 8:00 a.m. that they are coming to fix the machine (with out prior appointment) on the same day which I had to refuse as now I don't trust them to turn up and I can not take a day off work just like that. On 18 February 2012 an engineer turned up with parts only to find out that they didn't have all the parts needed. I have been on the phone to "On call" repeatedly with phone bill rising. I have tried the nearest store (10 miles away) and the manager has told me three times that he will contact the service centre on my behalf and will ring me back (which he never does). Not sure what should be done. I have three young children and my laundrette bill is mounting. So far I have spent over £150 in the laundrette alone. For this sort of money I could have easily bought another machine as I am still not sure when this will be fixed. I am really fed up now. Can someone please advise what I should do to get this resolved. Thanks Nasr
  2. Hi, I just wanted to relate my experience today with Comets after care service. After speaking with several of their people & emailing comet (& a realistic comet email address seems to take an awful lot of finding) I'm left bewildered & amazed at their indifference. Below is the email I've remitted (I've omitted some reference numbers & my address from this copy & paste). Comet buyers beware. On 27th December we bought a variety of goods from your store. These included a gas hob which was installed & fitted by yourselves. Over the next few days we occasionally smelt gas around the hob & attempted to report it to Comet on Monday 10th January. However 'excessively high volume of telephone enquiries' at Comets end meant we didnt get through until this morning, Tuesday 11th. We advised the situation, Comet advised that we must ring Transco & not them. If Transco reported the hob/connection faulty then we should phone Comet back. Transco had an engineer to us within 35 minutes of speaking with them. He confirmed a gas leak to be emanating from the hob but couldn't clarify whether or not it was the hob itself or if it was the connection that had not been fitted correctly. He advised there was no accesible isolation switch on the hob & that he would therefore need to cap the meter outside - this he did. Capping the meter means we now have no gas - which means we have no hot water (for showers etc), no heating & no hob facilities. We rang Comet back to advise. I have spoken with several people now at Comet, the most recent being xxxxxx & later his manager xxxxxxxxxx. Both say that the very earliest they can get an engineer to either uninstall or reinstall the unit - and therefore allow us to have heating, hot water etc is in 10 days time, Thursday 20th January - somewhere between 8.00 in the morning & 6.00 pm at night. I have explained & reiterated that this means we will have no hot water for personal hygiene, no heating (temperatures during the day currentl circa 6C & on a night in the minuses) & limited cooking facilities. they remain adamant that the best they can do is get someone to us in 10 days time. They have said they can deliver a replacement hob to us on Thursday of this week - but that they have no one to install or uninstall it at that time. They have also suggested we could arrange our own engineer - but this seems very much like trying to wash their hands of responsibility. This is a hob provided by & installed by comet. The work done is described by Transco as being 'Immediately Dangerous'. Comet though say 'we are very busy at the moment. 10 days time is the best we can do. I appreciate it may be inconvenient not to be able to have a shower for 10 days or to have heat for 10 days but thats the way it is.' Just as an aside, the receipt from Comet was stapled by them to a leaflet which includes the following statement:- 'Extra Help If you're having trouble getting your new product set up or it isn't working properly, don't worry, Call us on 0844 800 95 95 for help. We're great at repairing things.....' Frankly this is a disgraceful example of customer service
  3. Right where to start, i upgraded my contrac with t-mobile in october last year and on upgrading my contract i recieved a new phone, sony ericsson X10i, the original reasons for taking this phone over the galaxy s that i were offered, was the 8MP camera it offered instead of 5. Since december my phone has gone faulty and away for repair 4 times. On the 3rd time it went away for repair i was told that if it went faulty again i would be entitled to a replacement. so when it went faulty again the other week i took it back to the store and was told it had to go for a repair again no matter wheather i had been told it was replaced. So the phone went for repair and i contacted t-mobile customer services who told be there was nothing else they could do, not been happy with this answer i persued the matter, i eventually spoke to a lady who said they would exchange the handset for me, informed me that they couldnt replace it like for like because it was end of line, and offered me 3 phones. non of which matched the specification of the previous phone. I informed the member of CS that i was not happy with the phones that had been offered she said she would look into it and get back in touch with me, 3 days later i am still waiting for her to ring. i have further contacted t-mobile, to try and have someoneelse attempt to resolve this issue for me. where i was told that i would only get £190 towards a new handset. After getting rather frustrated and having been offered a choice of 2 more phones that were still nowhere near the spec that i had previously. refused these. i contacted OFCOM who registered a complaint and sent me towards consumer direct. who told me that if t-mobile could not provide me with a long lasting repair on my handset then they had to replace it and if they couldnt replace it with the same phone then i had the right to refuse anything they offered me and requst to be released from my contract at no extra charge, or have them replace the phone with a phone that is the same spec or higher than my previous phone ( this was something to do with the SUPPLIERS GOODS AND SERVIES ACT) I then spoke to t-mobile again who still would not provide me with the same spec phone as previously had and saying that they do not have to release me from the contract as they are only resoponsible for the service they provide not the phone. even though the equipment was provided with the service. Any help, advice or opinions would be much apprciated right now i am not a very happy customer at the minute thanks to all that replyed, please if you have somethig else to say about this or advice please post. i still not really sure weather i will be fighing a loosing battle with this or weather i am in the right
  4. Hi, This is a small warning to hopefully put people off from buying anything from Curry's or Dixons and taking a whatever happens or premium insurance. I purchased a Samsung television in october 2010 from Currys. We have bought a lot of appliances from currys and up till now they have always been reasonably priced and the whatever happens has worked for me in the past, so i took th epremium version as this would (they promised) give me a loan tv, repairs within 10 days in stead of 21 and a better service. The television started to develop a loud buzzing noise from the transformer in december, naturally i rang the tech guys to have it repaired. They gave me a date, however when i asked for a loan tv they replied they did not have one on stock due to the xmas rush etc. I rescheduled for january and as promised they showed up with a loan tv and took my tv. So far so good, i got what i paid for. About 6 days later I got a call that the tv was fixed and they were bringing it back. When the tv arrived I set it up with the two delivery men present, and immediately it was evident the fault wasnt fixed, as the noise was still there. I trie dto refuse the tv as it wasnt fixed but they said i had to accept it and rebook. Tried to do that the same day, however the same story that there was no loan tv. it took another two weeks for them to ring me that they finally managed to find a loan tv, which as it happened came in a box and i had to assemble myself. Awesome service from the tech guys. TV was returned a week later, however fault still there. This time I knew my rights and refused the tv as it wasnt fixed. They wanted to take the loan tv as well which would leave me without a television, so refused that and they only took my tv. Rang up to explain what happened, and they (very helpfull and polite) man on the other side said they woudl start a repair investigation and someone would come back to me. I received a call from an actual engineer at the depot, asking me what the issue was. I explained in full detail and even told him how to replicate to fault/noise. He hang up and said he would come back to me. 3 days later i got a call the tv was a write off and couldnt be fixed. They promised me i would get a voucher code as soon as the loan tv was collected so I could get a replacement TV. I have rung them about 15 times in the last 4 days, been on hold for over an hour, been promised call backs and the code numerous times, however I am still without code and therefore without television. On request I can give you names and times of persons I have spoken to over the weekend and today. Absolutely appaled by the service from the techguys, actually spoke to a person today who admitted he did not really care what happened and what I thought as it wasnt "hurting him in the pocket" if I never bought anything from curry's again. I honestly think that if the people that work for you have such an attitude you can better shut up shop. If he would have been working for me I would have sacked him on the spot. Hopefully I will get my voucher code tomorrow, I will pick up a TV, cancel my whatever happens direct debit and never set foot in a curry's/pc world again. As I am also partly responsible for the IT in the company I work for (and we buy a LOT from PC World business) I will move that away to different companies as well. I know the people that work for tech guys are not directly employed by currys but hopefully the small (to their standards) part of business that I will be taking away hurts somebody in the pocket. Rant over. As stated all I want is to warn people not to buy from curry's or if you do, do not take a whatever happens and just hope it doesnt break after a year when your warranty has run out.
  5. Hi, Let me start by saying that I was a very happy customer of Orange for 10 years, I had strayed away from them in the past only to regret it and come back again, the cusomer service was the best I had come across and was very happy with the service i was getting. I live in the Frome area, and have always been proud to have a full signal at home and at work where i use my phone for buisiness calls as well as personal, but a few months ago i had a message on my screen I had never seen before "NO NETWORK" (or something like that) , thinking the mast must be down for maintenance or something....so a few weeks went by with very liitle signal and allot more signal messages and then started to question my newish iphone thinking it was a phone problem..... I raised my concerns with my wife who told me her orange signal has been rubbish for some time now (she's got a sony erricson), so then asked my collegues at work using our companies orange buisness tarriffs and they all complained about the recent service. So I tried e-mailing customer services, to point out the current problem WE are experiencing, to be contacted by someone in the Executive office??? they tried to phone me on my mobile but I wasnt getting no service at the time !! anyway I phoned them on the land line and spoke to a woman who said thet are not showing any problems in the area and they cannot guarantee a full signal in a building...which is fine so I tried to explain how we used to get a full signal, and how it's not just me, and the woman just talked over me repeating what she preiviously said over and over to the extent she came across very rude and arrogant.... I ended the conversation very politely but was very angry that this woman had been tring to start an argument with me, and not willing to hear what the problem was. bottom line is now how do I get out of a contract that's service has obviously deteriorated since i have signed, for both personal and buisness mutible contracts?
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