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Showing results for tags 'backbilling'.
Hi, I'm looking for general advice and a heads up on what the outcome might be of my issues with nPower, based on the experience of people who know better! I've lived in my current (rented) property for almost 4 years in that time I've lived with 5 different flatmates; flatmate A from August 2013 to March 2014; flatmate B from March 2014 to September 2014; flatmate C from September 2014 to March 2015; flatmate D from March 2015 to February 2016 and flatmate E has been with me since February (2016). The gas/electric bills have always been in my flatmate's n
Dear CAG, I'm posting to ask your advice about potential to take legal action against npower. A customer of many years, my billing was recently disrupted by their apparent billing meltdown, during which time i received a letter advising an amount was to be written off to comply with backbilling regulations. I was subsequently made aware that they'd re-commenced billing by an automated message asking me why i hadn't paid my bill. I called to advise it was because i hadn't received a bill and today, twelve months later, it still isn't resolved. When i received my bill it incl
Hi all, I would appreciate some advice. I moved into a rented flat in Jan 2010 and lived there until I moved out in Sep 2012. Electricity was supplied by EDF, payment was by direct debit and I settled the final bill on 17th Sep 2012. EDF have now sent me a new bill for the period 27th Feb 2011 until the day I moved out with a completely different value to the my original bills (and with no explanation or covering letter). Having now spoken to them, they claim that I was billed for a single rate meter but in fact had an economy 7 meter (I honestly have no idea what sort of meter it was). T