Jump to content

Showing results for tags 'ats'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • The Consumer Forums: The Mall
    • Welcome to the Consumer Forums
    • FAQs
    • Forum Rules - Please read before posting
    • Consumer Forums website - Post Your Questions & Suggestions about this site
    • Helpful Organisations
    • The Bear Garden – for off-topic chat
  • CAG Community centre
    • CAG Community Centre Subforums:-
  • Consumer TV/Radio Listings
    • Consumer TV and Radio Listings
  • CAG Library - Please register
    • CAG library Subforums
  • Banks, Loans & Credit
    • Bank and Finance Subforums:
    • Other Institutions
  • Retail and Non-retail Goods and Services
    • Non-Retail subforums
    • Retail Subforums
  • Work, Social and Community
    • Work, Social and Community Subforums:
  • Debt problems - including homes/ mortgages, PayDay Loans
    • Debt subforums:
    • PayDay loan and other Short Term Loans subforum:
  • Motoring
    • Motoring subforums
  • Legal Forums
    • Legal Issues subforums

Categories

  • Records

Categories

  • News from the National Consumer Service
  • News from the Web

Blogs

  • A Say in the Life of .....
  • Debt Diaries

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


Location

Found 2 results

  1. Hi. Six weeks ago I took my car into my local ATS * to get the tracking done. While I was there one of their staff drove his own car into mine damaging the rear wing. Obviously I was not happy but accidents happen and the manager there seemed like a decent bloke and, did the work on my car free (£55). He asked me not to go through the insurance but that one of his staff new someone in the game who would do the repair for me and they (ATS?) would pay for it. He told me that this guy would be in touch forthwith and it would be sorted pronto. Since then after half a dozen calls from me nothing has happened except I'm getting excuse after excuse about so and so being on holiday and this and that but no repairs done. I didn't inform my insurance at the time nor have I yet told them and I don't know who insures that guy who ran into my car. I'm wondering now if its too late to claim off the insurance and where I stand with this. Right now I feel a proper idiot and wishing I'd gone via my insurer but ... Can someone tell me please where I stand with any of this and give me a clue as to the best plan of action to get some resolve. Initially I thought I wouldn't name the company as I thought that things may work out ok but Im regretting the whole thing now and feeling like a complete muppet. I know i will never go any way except via the insurance in future. I would be grateful if anyone could offer me some guidance on which way is best to go from here. Thanks for reading.
  2. Hi guys, I need some help with these cowboys. I bought two new tyres from ATS around June at around £51 each. I was informed that these are ATS' own brand, made by Michelin (Riken Maystorm2) and were ideal for my vehicle. I originally went in for dunlops, but I digress! Within two-three weeks and 1000 miles later, there was a lot of wheel wobble and the tread started peeling from the NS front tyre. I went to ATS and asked them to check. They said that my steering rack required replacement and that my rear wheel bearings were dangerous. I then took the vehicle back to Vauxhall, who kindly did a vehicle health check and nothing suspicious was found (My car has taper bearings on the rear apparently which do give some movement which is acceptable). I then sent a few snotty e-mails and a template complaints letter, offering to pay for 10% of a new tyre (Which came to £5) as I really wasn't happy. They agreed and I had a new NSF tyre, all happy and dandy. Today, I took my car into an independant tyre garage as the probem has got very bad again and they've informed me that both front tyres are mis-shaped and dangerous. I rang ATS Customer Relations and they've said that I must buy two new tyres and return these ones for inspection as I could have been running up and down curbs and so on. I pointed out that I don't have the funds to do it, to which I recieved the following response; "The tyre industry has its own set of rules and regulations in relation to warranty/guarantee. The sale of goods act is no good for these situations as in nearly all cases, tyres go faulty because of user error. You'll either have to remove the wheels and use alternatives or purchase new tyres" I'm sure this isn't right, my car is in perfect health and gets truly pampered at every oppurtunity by main dealers, only going to independants or ATS for tyres and exhausts. How can they say I've mistreated the car when I take such a stand on keeping it in order? Can any body help? Regards, Yukiko
×
×
  • Create New...