Hi All, I thought I'd share my OH story to see if any advice could be given. My OH went to our local mini supermarket and took her bag for life with her. She browsed the isles putting items into her bag as she has done for a long time. The store manager approached her and said she could not put items in her bag and thrusted a metal basket towards her. My OH explained that due to her medical condition ( she has had spinal surgery and has a bad leg ) she found the basket awkward and there were no trolleys available. The manager pointed at the only trolley for the store and said that she should use that one , However is was full to the brim with stock and when this was pointed out to the manager he shrugged his shoulders and thrusted the basket at her again. My OH didn't take the basket but apologised and went straight to the checkout to pay for her items. While she was being served she spoke to the sales assistant and said that she had better check her bag as the manager was being arsey. She laughed , said don't worry about it as everyone does it. My OH paid and left the supermarket , As she rounded the corner of the building the store security guard had come out the back door and muttered something under his breath wilst clearly looking at my OH and she got the impression this was due to the shopping bag incident so she said to the guard "Get a Life" , with this the guard immediately shouted "I gonna f****** punch you in the face" , my OH was gobsmacked and said you can't say that to which his reply was "I can say what the f*** I want" , my OH replied "I think you'll find you can't" , the guard said "You said get a life" to which my OH replied "Yeah" , this conversation happened while they were walking away fom each other and by the time my other half had said "Yeah" she turned and walked home. By the time my OH got home she felt that she had done nothing to warrant the aggresive responce from the guard so she went back to the shop to complain. She spoke to the same sales assistant and told her what the guard had said , the assistant pointed towards the manager and said tell him. At this point my OH changed her mind due to the managers initial lack of sympthay and decided to leave the store and went home. After a cup of tea and a calm down she decided to go back to the store to get an item she had forgotten and find out the security guards name so she could write a letter of complaint. She took a camera with her as she felt this would give her security. As she approached the sliding doors of the store , she saw the guard and he saw her and starting shouting "Your Banned , Your Banned". My OH walked into shop and was putting the camera into her bag and asked "Banned For What?" , With the this the guard rushed at my OH and gave her a double handed shove in the chest , she reeled backwards and luckily didn't fall over , she said to the guard what did you do that for and he looked like he was going to come at her again , so she starting shouting "No , don't touch me , get away from me" and clung onto the shop railings so she wasn't pushed over. The guard was still shouting "Your Banned" and my OH was shouting "Call The Police". The manager came rushing over with the sales assistant and he said "Your banned" , my OH asked what for and he said "Lying" , my OH asked what he meant and he said that she had lied about the threats from the security guard, she protested her inncocence and pointed out that she had just been assaulted by him and wanted the police called , the manager flattely refused. My OH asked for the guards name and was flattely refused. She took her camera out of her bag and insisted on a photo of the guard and it looked like a scuffle would insue so she put her camera bag in her bag and appealed to the sales assistant but she said nothing. My OH left the store and went home. The police were phoned who arrived and took a statement , went to the store to view the CCTV but unfortunately the footage is time lapse and doesn't show the actual assault so the police couldn't do anything although the WPC said she gave him a stern warning. The stores Customers Services are investigating the incident and she appears to be given the runaround , she has been told that the guard won't work in that store again but the manager is still there and she is still banned which unfortunately is the closest shop to our house. She has been told by several people to make a claim ? against the store but she doesn't feel it will get her anywhere. She has also been put off supermarkets in case she sees the security guard again. Has anyone got any useful advice for her with regards to the security guard as she believes he's not up to the job and should not be working in security. Regards DB

Hi, I am new to this site, so not sure about where to post my questions...hence putting it into the 'Welcome' section...I have had a very nasty experience with my landlord... I rented a double room in a flat sharing system; this was my first time as a lodger...On the 10th of September (Monday), I deposited a full month's rent of £450 directly into the bank account of my landlord and then collected the key and put some of my stuff in, before leaving for london..The flat had two rooms, one for me and the other for another lodger...The landlord would use a bedroom put in the living room, over the weekend when he would come from london, where he works.. I returned on Saturday (15th Sept)...I paid the deposit of £450 in cash on sunday and signed a standard agreement, which he also signed and we each had one copy...Then he left for london and I saw him next on Friday (21st Sept)...On saturday morning, he woke me up and accused me of stealing something from the shared living room..He started yelling and told me to get out... I packed all of my stuff and called the removal vans...When i went to ask for my deposit, he told me to come at 4 pm for the deposit and next week for the remaining rent that was due..When I objected he pushed me on the chest and hurled abuses at me.I was afraid that he might assault me..At this point I was really scared...I went back to my room and called the police, then collected my valuables, locked my room and went outside the building to wait for the police..The police had a chat with him..he had too much to drink..I was able to come back and get all of my belongings..I returned the keys and he told me that he would transfer the money- the deposit (£450), two week's rent (£130) on a working day that is Monday which is today... Given his nasty behavior, I have a feeling he might not return the money...The agreement which i signed states that before leaving, a month's notice has to be given by the lodger or the landlord whichever applies...'Anything less than this is subject to a daily rental charge by the lodger'...I guess that this is the sticky bit, he doesn't have to give me anything....but what about the deposit... I am entitled to my full deposit...The agreement states that I would be returned the full amount if all utensils and property were found to be in the same condition as when i arrived..Unfortunately I didn't take any pictures when i arrived...but i just lived in the room and property for 6 days... I want to know where should I go for getting my deposit and if possible my remaining rent...Do i stand much chance? In terms of evidence I have the agreement...It states that I have paid £450 rent and another £450 as deposit...plus the police members who came, they knew that i was kicked out on Saturday 22nd sept...Can I bring them as witnesses or something...sorry if I am coming across as ignorant but i really don't know how to go about this...I am an international student and have been living in a university accommodation for the past year... Given this experience..not just for the financial loss but also the emotional distress caused by this situation...I am planning to return to my country.. but I would still like to make an attempt at getting my money back...I think this man may be running a [problem] of some sort....I would really appreciate any help... Thanks Prateek