Showing results for tags 'artico'.
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Hi, I need your advice on the issue I am having with Mercedes-Benz. My ML Artico Leather car seats cover has started splitting on the both front seats which we noticed when it was 4.5 years old, it may have started long before. I have been trying to get Mercedes to repair them FREE for last 8 months. I have complained to Mercedes Head office but keep getting the standard reply from them. Mercedes is saying that the car is out of warranty but as a goodwill gesture they will contribute 50% of the cost of repair. They also say that If I am unhappy with their decision I should contact Motor Ombudsman. I feel that seats on the £45K car should not fall apart in such short time. Has anyone had the same experience? What does the complain to Motor Ombudsman involves and How long will this take? If I take this matter further I have been emailing Mercedes Customer services, should I complain to the Mercedes dealer I bought from? Is my claim against Mercedes Benz dealer or Mercedes Benz Company? I purchased the car from Mercedes Benz Retail, Ealing. What are my rights which says goods should last 6 years? Any advice will be appreciated Thanks
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