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Found 6 results

  1. Hi there , yesterday on the 1/07/2016 , i boarded a train from llansamlet to Cardiff , there was no conductor on the train , as I arrived in Cardiff I had to go to the unpaid fair's desk , as I was there about to buy my ticket I had a stupid moment of madness and told the guy at the ticket office that I boarded on Bridgend but he caught me out by saying that there were ticket tolls at Bridgend and I completely froze , I then got taken by a transport investigations officer she gave me a quick interview and asked me questions in regards to what just happened , I told her I was sorry
  2. Hello lovelies, I'm here for some help again, if you wouldn't mind? I'm a regular Arriva bus user because of the location of my house. The bus service on the route is the most unreliable service and more often than not, the bus is late or doesn't turn up. Just to give you an idea, so far this month on the one route I take, the buses have been 89 minutes late! So of course I make a complaint every single time. Each time I put email contact only. They have previously rang my phone number that's been on their system but after telling them email contact
  3. Hi I wonder if anyone could give me some advice? My daughter has an Arriva M ticket app which she uses to buy a monthly ticket on her phone. In December the app was upgraded, when she bought her new ticket at the end of December the app kept crashing, she tried to buy her ticket 4 times without success, however when she checked her bank account the next day the money had been taken each time at £73.80! We've been fighting with Arriva ever since, provided authorisation codes from the bank, bank statements to show the money has been taken out, her last 4 of her bank
  4. Hi, I'm pretty shaken up by what's just happened today when Arriva trains Wales refused me and my 2 children (aged 10 and 12) the return journey which we'd started this morning. The conductor refused to let us stay on the train, apparently because of my surfboard. We ended up having to catch a taxi from Borth to Newtown. At 10am this morning I checked with the conductor on the platform that we could buy the tickets on the train, he directed me to where I could place my surfboard and bought a day-return ticket to Borth to catch some waves. En route, he explained that we would need to
  5. Hello all Just looking into purchasing a student concession season ticket for my daughter, who is about to start 6th form college. Went on to the Arriva bus site and followed the links to buy the tickets on line. As my OH uses the bus a lot, she felt that the annual price of £590 was wrong. After double checking the links and clicking on 'Buy Student Saver Tickets Online' it again took us to the page where you select Adult or Child tickets only and the price was £590 for the year for Shrewsbury Out of curiosity selected a none Shrewsbury area and there was a tab for 'Student' t
  6. Hi, Thanks in advance for taking the time to read/respond to my post. I have just been sent a letter from Transport Investigations Ltd for travel with no valid ticket. Looks like there's a lot of people in a similar postion from other posts on here (and elsewhere). The letter states that they are considering prosecuting me under the the Railway Byelaws (2005) or Regulation of Railways Act (1889), and that I have to get back to them soon in writing with any mitigation I wish to be considered. Detail: The letter related to when I was stopped from buying my usual
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