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Found 11 results

  1. I purchased a built in coffee machine in May 2013 from Appliance City. I am going to find out how I paid for the item in the next couple of days-hopefully on my credit card. It had an initial problem but this was sorted promptly. The item came with a two year warranty. The machine started giving problems in February 2015 whilst still under warranty. This started a series of various faults and at least 8 visits (possibly more!) over an 18 month period ,from a variety of technicians sent direct from Miele who manufactured the item. The last visit was Autumn 2016 and at that point I told Mie
  2. hello i have a cover for my kitchen electric goods my dryer stopped working on 2/10/17 i rang to report this and book a repair this was then booked for the 10/10 repairman said he would have to order the part, came on the 12/10 and fetched wrong part and would contact me when part becomes available, i did not hear from them again so i rang D n G back up on 25/10 said they would replace product and be in touch within 24 hours ive not heard from them, ive tried to ring them but left for over half hour on phone. a month without a dryer, can i cancel my cover. its a rolling cover
  3. I signed up for a year of cover on a washer dryer and have just found out that they have been taking the payments since 2011 without me realising or indeed authorising it. I spoke to them and they were incredibly unhelpful - a rude and arrogant woman on the phone who said that they were not regulated by anyone and fundamentally they could do what they liked. They claim to have been sending me renewal notices each year which I have not received - I moved property so cannot verify this. Their main line of defence is that when they sent the first renewal letter it said that unless
  4. Can someone help me please. I agreed verbally (on the phone) to an insurance cover with Appliance Direct LTD. After a couple of days, I decided to cancel the policy, which I did on the phone also. The person I spoke to say I could cancel, but I said I knew I could as I know have 14 days cooling off period. I also cancelled the direct debit I had set up to pay the monthly payment. A couple of weeks later, I had another phone call to ask why I had cancelled. I told them I didn't require the policy as my other insurance also covered the same as they were offerin
  5. I have an ISE appliance which was purchased from them directly last year. The machine comes with a 10 year warranty and suffice to say it is a very expensive machine at £900. Within half a year of owning it I had to call out an engineer to fix a fault. Again, 2 months after that, the same fault plus another warranted a further call out. In March I made a call out for an intermittent, but serious problem. As luck would have it the engineer couldn't simulate the problem. I did, however take a video of the problem after his visit. Now I have received an invoice from ISE for
  6. Washing machine delivered late afternoon today. Guy removed the old one and plumbed and plugged in the new one. He said it was ready to go, so I assumed he'd switched it on and off to confirm this to himself. Once he'd left I tried it but there's no power whatsoever. I've changed the fuse but it's not that. I'll be on the phone first thing tomorrow, but what are my rights? Surely I'll get a replacement? They can't have the brass neck to to take it away to repair or order a new part when it's not worked from the word go? Any advice or experience
  7. I have an all over stainless steel Miele Fridge Freezer, 4 years old, insured for repair or replacement through D & G. It developed a fault. The engineer attended and wrote it off. Said we would get a replacement. Replacement arrived today, but only door is stainless steel, sides are epoxy coated in a satin grey. One side is completely visible as you walk into kitchen. Rest of kitchen has stainless appliances. Neither I or the wife are happy. Apparently they only do one all over stainless fridge now which they have offered to us for a
  8. Hi Can someone please help me? I have home appliance cover with a large company and when I called them out to look at my American fridge freezer, they informed me that they could not repair it but offered me 30% of its value against a replacement. I found a product which was the same size as mine and the product replacement asked me to pay the balance which I did (on my debit card). They said they would order the product for me and that I would receive delivery details from the "supplier". Delivery was due last Wednesday so I had to take unpaid time off work. Delivery men arrived
  9. Hi I have rented a house for the past four years and am happy with the conduct of the estate agent and response to issues I have highlighted during this time. Within the last week both the washing machine and fridge freezer have broken down. The estate agent has told me that the landlord will not be repairing or replacing these items and I will need to go and buy my own new appliances. These two were in the property when I moved in and are listed on the inventory. I selected this house as semi furnished as I didn't and still don't have the money to go and buy my own. I don't want to m
  10. My parents recently had their Council house renovated by the Council. They made a complete mess of their home which they have spent years and lots of their own hard earned money improving. They are Pensioners and have retired. Basically, during the renovations, their fridge had to be moved several times by workmen, which, in doing so caused damage to it. They were left without a Fridge for the best part of two weeks and had to fork out £300 for a new one. Albeit their old Fridge was some years old, but it was in excellent working order and was clearly damaged by the workmen movi
  11. I bought a yoghurt maker from amazon UK, It was from Amazon not some one selling on amazon. It is a severin yoghurt Maker with 14 jars. I received it this morning and when opened it I discovered that It had a European 2 pin plug. Not a British standard 3pin plug. And no adapter or any thing was included, so can't use it. No where in description on there website does it state that it comes a euro 2pin plug. Can they legally sell kitchen appliances like this with just a European 2 pin plug. I have searched on Google and came up with this THE PLUGS AND SOCKETS etc. (SAFETY) REGULATION
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