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  1. On 29 March 2007 I purchased a brand new intel iMac from Computer Warehouse. After a couple years I started having problems with the screen, vertical lines appeared all over the LCD - I was unable to make use of the computer eventually as the increasing number of lines across the screen made this impossible. After many months of frustration and leaving my machine unused for almost a year, my partner started studying and needed my iMac urgently to do her work - I took it into Apple and they repaired it in May 2011. (But my first contact with them about this was around 9 months before around July/August 2010 but I never got round to taking it in until May 2011 as it wasn't urgent until then. As it turns out, I am not the only person to experience this problem with the iMac - this fault is a well documented in the USA, a manufacturing problem common amongst iMacs with a serial starting with W8 (made in Shanghai). I think Apple got sued (or were threatened) in a class action suit - and they instituted a service agreement to fix these models. Apple replaced the LCD screen in my machine in May 2011 under some 'service agreement' due to this fault. Only... a few months later the fault re-occured - with a vengeance. Same lines back across the screen but more and bigger!! And after only 4 or 5 months. Again I could not use the computer and took it back in Feb 2012. Now they wont fix the problem again - they want to charge me £430 for the new screen and labour. Their reasoning is that the ‘service agreement’ has expired on this model of iMac and it is no longer covered. The problem I have is that when they replaced the LCD screen I do not believe that they fixed the problem with the computer. Or perhaps their service just wasn't very good. A screen should last longer than a few months surely?! After writing to the store manager and asking for a resolution, he called me but refused to fix it for free and would only offer me a goodwill gesture of 20% off a new machine as he said my machine is very old and I wouldn't succeed in claiming anything for it through normal channels. He also suggested that I should take my case up with Computer Warehouse who sold it to me. I paid £700 for the computer and got less than 3 years out of it. Thats nearly a quid a day - and it wasn't even used every day - if anything it was lightly used. What on earth should I do? My partner needs this computer more than I do to do her studies but Apple want £430 to service it.
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