Just had a letter from C&G - cannot scan sorry so please bear with me....
Dear Ms >>>>
Important news about your mortgage account
I'm writing to apologise for a mistake we have made on your mortgage account.
The mistake happened when we made a change to your mortgage. This would have been either when you took out a new mortgage product or when you asked us to complete a specific transaction on your account.
At that poinnt we incorrectly calculated your new monthly mortgage payment because we did not include the repayment of the fee associated with the change. This mistake has meant you have been paying less than you should have been since the change to your account was made.
To correct this we have credited £$$.$$ to your mortgage account. This payment is made up of the amount of interest that you were charged in error plus an amount that reduces the balance on your mortgage to the level it would habe been at had we not made this error.
As a result of these changes your new monthly payment from 1/11/12 will be ££££.££ (around £30 less than currently pay)
There is then a further bit of bumph obout if I make overpayments etc and another form letter of questions and answers.
Initial questions are....
They state I have underpaid, yet my payment has gone down...I am assuming it is because I make overpayments
They don't state what the event that caused the mistake was or what date it happened, so how do I know they have calculated correctly...
A bit of background to the mortgage...
Had a joint mortgage with ex - I took out a new mortgage in my own name (new mortgage not a transfer) on a 3 year fixed rate...at end of fixed term I took out a new fix(can't recall how long but could find out)...then at end of that term I have left it at current rate where I also now make overpayments of around 600 to 700 a month.
I want to send them a letter asking for details of when this happened and what event caused it, but should I be asking anything else that will help in the long term?