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  1. Hello everyone, From last 5 years I am in financial difficulties due to my work hours were reduced and I am unable to find a new job. I have in total 7500 in credit cards and overdraft. I have been paying everything on time inducing some charges to my bank for going over the limit etc and paid last month £45 charges to my bank. This month now they are going to charge me £95. Last month I contacted all my lenders and asked them for a reduce payment plan due to financial difficulties and they all agreed to it and accepted my plan. When 4 days ago I asked My bank Santander to freeze all charges and also do not charge me £95 this month as it would left me with no money for buying food and fuel for my driving job but they did not responded me at all. My charges are due on 14th and I am bit worried about it. What can I do to next? Please help Best regards, Epman
  2. hi first of all thank you for taking your time to read this. 5 months ago i was invited into a hearing about my grievance for intimidation harassment and discrimination, up till now i have not been given a response. I've asked the person who did the hearing for one still not heard anything I've also spoken to HR and my manager and still no response. what can i do know as this is getting beyond a joke. do i need to write another letter and what would i need to say to get them to answer me.
  3. http://www.dailymail.co.uk/news/article-2223794/Cold-callers-left-feeling-blue-Homeowner-wins-damages-time-wasted-answering-phone.html
  4. I looked at the DWP report and accounts for 2010/11 and was astonished by what I found. As my username suggests I am in dispute with DWP and therefore I have had to try and phone the Carer's Allowance Unit at Palatine House many times. Because of my caring duties I usually have to phone after about 3.30 pm. My experience is completely opposite to the statistics listed in the PDCS Annual Report and Accounts 2010/11 targets (I have a difficulty with URLs on this site because I'm not allowed to post them yet ( Telephony Ensure that at least 93% of calls to our telephone service are answered first time. 94.2% Ensure that less than 1% of calls to our telephone service receive the engaged/busy tone 0.2% a) I nearly always get an engaged tone for many attempts b) if I do get through, it's often to a call centre who offer me a callback service. This callback has come once and that not at the arranged time. Obviously the targets in the Report and Accounts are for the whole service, but even so.... Or is it that some parts of DCS are so good at answering calls that it skews the figures (!) Anecdotal evidence welcome - I'm probably going to take my complaints against DWP to the Parliamentary Ombudsman so any weight to my cause would be very helpful.
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