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  1. If someone can offer any advice or experience of the below it would gratefully received. Am I getting wound up about nothing? Is it going to get to the point that the milkman will put my account on my credit file? Today I received a warning email from Experian saying that someone had added a credit account to my credit report. As I hadn't applied for or bought anything for credit I checked and it was Anglian Water who has added a credit account to my file. As I have never owed them any money, I pay by direct debit and they are always owing me money, I called them to ask why this entry was added. Their reply was to say that it was new company policy. I pointed out that it was added as a credit account and that I have never had such with them, have never given permission for them to give my details to any other company (Experian) and that I have four other companies that supply me with utilities and none of them had added a credit account. They point blank stated that it was company policy and they would not change it, in reply I requested they cease my direct debit and send me a paper bill when payment is due. They replied that this would not make any difference. They finished the call by implying they were doing me a favor as I was such a good payer it would help my credit score.
  2. Hello, after a bit of help & advice please. I've had a series of letters from Anglian Water relating to a property I moved out of 5 years ago. The amount is £190 (plus a £40 admin fee!). It looks to have been passed on to their DCA's, but I've been speaking to AW directly to try and get the details. I rang them at the beginning of August, and they agreed to send me a copy of the bill in question, and a record of payments made on the account, so I could then reconcile the sales to my bank records. They also confirmed they had the right forwarding address at the time (I never received a bill at that address), and they agreed to hold off chasing for the money until I'd received the above details and had a chance to review them. For the record, I have no issues paying this money if it turns out I do owe it, but don't feel prepared to pay out without being given the chance to verify it first. I've now chased AW myself 4 times asking to get these details. They've not returned phone calls when they've said they would and feels like it's me doing all the work on this. In the mean time, I've received 2 further letters from different agents /agencies despite being told I wouldn't. Given their incompetency to date, I'm beginning to worry about the impact on my credit profile. I can't see anything on there yet, but they do keep threatening to do so. What is the worst they can do at this stage? Can they apply a default to this? If so, would it be backdated to the original dates or current date? ie - am I going to spend the next 6 years with a possible default for a bill I may or may not actually owe? Could they try and take me to court over this? Where would I stand if it came to it, and still hadn't been given the details? Many thanks
  3. Got a Court Summons from Anglian Water on the 31st of October saying that I have been summoned to court due to my water bill being in arrears. The bill was due on the 1st of October. I never received the bill. I called them to inform them that I never got this bill and that I was willing to pay what I owed, which was £285. But was told that I could no longer pay that amount because I have now been summoned to court and there are court charges of £50 -solicitors fees and £15 for court fees. On the same day, i contacted the court to enquire if this has been officially logged or submitted to then on the said date (21st October) or even on the day that I called them, which was on the 31st of October. I was advised that no such court summons were on their systems. I am willing to pay the £285 which I owe, but will never pay the extra charges which amounts to roughly 35% of my bill. Now, I have written to Consumer Council for Water, who submitted my letter to Anglian Water complains dept. This was there response...
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