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I ordered an item from a seller on Amazon back in March. I had forgotten about it as i tend to order a lot of things from there. I was checking through my orders last night and came across it and realised i had never received it. I sent an email to the seller explaining this and requesting a refund on the money i paid. I got this response: Thank you for your email. Unfortunately we require to be informed as soon as possible if an item has not been received, as we have to be able to investigate the whereabouts with the courier company in order to determine how best to proceed. As this order was placed so long ago, it has exceeded the time in which we can track the item or launch an investigation or claim, and so we would not be able to see if the item was delivered or lost etc, and cannot replace or refund the item. Even if the item had been received it would now be outside of it's warranty period and so we would not be able to take any action on this. I sincerely apologise for this, and for any inconvenience caused This seems a bit strange and i had a similar experience about two years ago and a longer time had elapsed when i figured it out, when i contacted the company they apologised and explained the item i had ordered was no longer in stock and refunded the payment i had made. Do courier companies have time limits as to when lost items can be investigated with them? The company i get deliveries from most often is Royal Mail.
I shop every now and again from Amazon. I wonder if I can help CAG by clicking on the referral link on this old thread: http://www.consumeractiongroup.co.uk/forum/showthread.php?43581-CAG-Income-Source&p=345426&viewfull=1#post345426 If so, is there a static link that I can bookmark and use every time I shop on Amazon? Thanks
18 months ago I bought an electronic pen. "What's one of those?" you may ask. It's just a pen that records what you write and plugs into a computer. It's cute. It was £149.99 from Amazon UK. I didn't use it much (less than 20 A4 pages) and when I came to use it a couple of days ago the on/off button had failed, making the device largely useless. I contacted Amazon and explained that the Sale of Goods Act section 14(2B) meant they must repair, replace or refund my device as I think 20 A4 pages of writing and 18 months for a £150 device is not "satisfactory quality", particularly on the grounds of "durability". As I spend a *lot* of money with them, I expected a quick response saying "We'll swap it out for you, no worries.", if only because the device is only £99 now, but instead I've spent most of today being point blank refused by one of their "Executive Customer Relations" operatives. She refused to answer any of my questions and instead repeated falsehoods from the SoGA. I'm really confused by this behaviour. The discussion culminated in this person inviting me to shop elsewhere! (I spent £600 at Amazon in the last 30 days) I was also told that this person was not willing to continue the conversation, so I now must communicate with them via paper mail! Has anyone else experienced this kind of bad stuff from Amazon UK? I'm going to continue to pursue it, as I don't see what possible leg they have to stand on, but I asked a friend of mine who had a similar problem and was sent a mailing label immediately after he quoted the Sale of Goods Act. What gives? Are they normally this inconsistent?