Dear Friends, I need help and advice to get back some refund of my canceled tickets from eBookers- UK. We had gone for a family wedding to Kuala Lumpur (Malaysia) in Dec 2012. After the wedding we decided to take a break and go to Hanoi (Vietnam) for 4 days. I booked 3 return tickets with eBookers (UK) on line from Kuala Lumpur to Hanoi for 3.12.12 and back on 7.12.12. E-Bookers charged us fare = 408 + Taxes and fees = 293, Total = 701. We paid this by credit card on line. On 3.12.12 we checked-in on the Web and got our Boarding passes. At the Airport check-in we were not allowed to check-in as we did not have Vietnam VISAs. It was our stupidity to think that we did not need VISAs for Vietnam with our British Passports. However we had to come back. We then tried for the VISAs next day but were told that it will take 3 - 5 days. So we dropped the idea and informed eBookers and requested them to cancel our return flights. They kept saying that they are trying to contact the Airline. Eventually I contacted the airline and asked them to cancel. I then asked the airline official in Kuala Lumpur for due refund. She told me that we were entitled for full refund minus 20 USD per ticket and should contact out ticket agents for this. I have got this on email. But eBookers are refusing to give us this refund saying that the airline have told them that we are not entitled as it was a 'no show' for the outgoing flight on 3.12.12. E-Bookers have calculated a refund of only 70 GBP (Total) for Taxes and are willing to refund this much. I do not know who to believe and what to do next. I was expecting a full refund of my return flights and Tax refund on the outgoing tickets which we were not allowed to Board. Please can some one advise us what can we do next to claim this back? Can IATA or ABTA interfere and help if we write to them? Or is there any other body who can deal with this issue? Many Thanks:-). Probe