Showing results for tags 'airsure'.
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Advice appreciated. I sent a rare atlas to The National Library of Congress in Washington DC USA. The sale price was £550. I normally use Fed Ex for this sort of thing. This time I very foolishly used Royal Mail Airsure, without taking additional insurance. It looks like they have lost it. As interested parties are aware their terms of business & standard of customer service together are appalling to say the least. I consider that the product Airsure was miss sold and advertised in a misleading way (the name to start with) is there any chance of getting redress in the small claims court beyond the standard £50 compensation? Tracking indicates that the package has been in a UK sorting depot for about a month. I have paid for tracking and would not have used the service had I known that items would not be effectively tracked. Many thanks to responders
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