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  1. I'm formulating my action plan against Air France. I just sent this email to mail.wembleycc /at sign/ airfrance.fr (on recommendation from their customer support telephone line). Today it's Saturday. On Monday, I will call them again (which I'll try to record on Skype). If I don't make any progress then I'll call the Civil Aviation Authority to make a complaint. On Wednesday, I'll send a 'letter before action' (any good templates?) to their registered office address here in the UK. I'll restate my claim for 600 EUR and that they haven't paid, and have 14 days together with 8%
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