Showing results for tags 'ageism'.
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Hi. I, like others I've heard of, received a rather offensive letter this week, telling me that my Lloyds TSB platinum MC credit card has been slapped with a £500 limit with immediate effect and will be withdrawn in 2 months. I had received a polite letter a few months ago asking me whether I wished to keep the card as I had not been using it and I telephoned and said that I would like to keep the card. Upon calling the telephone number quoted on the latest letter, I was told that I was required to use the card at least twice per year and my failure to do so had resulted in the imminent cancellation of the card. I have never been told that it is compulsory to use the card twice per year or lose it, and I don't believe that this "twice per annum" clause exists in their terms and conditions. I have been a loyal customer with Lloyds TSB for 25+ year and have an unblemished record. Just because I am now 56 and semi-retired, I apparently don't fit in with their preferred customer profile. My card was due to expire in Novemeber 2014 and I cannot understand why I have had the card downgraded immediately to a £500 limit (from £5,500) and will have the card taken away from me in two months time. Why withdraw my card while it still has 21 month or so to run? I am very uspet, but apparently my 25 years of loyalty, and my £12.99 per month account fee, mean nothing to Lloyds TSB. I can only assume that they spend millions on adverstising to entice younger, more liberal spending clients, whilst an old man like me is not worth keeping as a client. They have offered me £55 in compensation for some reason. Are they in some way admitting blame for something? Apparently the "Risk Department" made the decision. Very confusing. Is this blatant ageism? Tony Valentine.
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- ageism
- lloyds bank
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