Greetings All. First post (hopefully of not too many, but think there may be a few in the pipe). If a Dealer's Website says: "Complaint Procedure" - Awaiting Content" of course there's nothing about any trade bodies or ADR channels. is this a breach of law and if so which legislation/ASA code etc? Is it worthy of an additional 'complaint' ? Thanks for your time.

I purchased a phone case from the company Spigen through their eBay store on 6 November 2017. Over a month ago, I discovered there were cracks on the back of the case. Neither the phone or case have had any form of impact since purchase. I contacted Spigen and asked if they are able to help. They refused because I was outside of their three-month warranty, and offered me a 'slight discount' from any new purchase. I explained that I am covered under the Consumer Rights Act 2015, but they continued to reiterate that they cannot help. The company has also refused to use an ADR scheme. They also said that when I purchase an item with them, I automatically agree to their terms and conditions which entails THEIR returns/refunds process. What are my options????

Could anyone give information on what happens at a set aside hearing i am the judgement creditor lip ccj against active ltd thanks

Hi, I have a contractual dispute with BT regarding a cancellation. I've gone through the normal internal complaint processes with the company and understand their position but vehemently disagree with it. I've requested on numerous occasions to take the matter to ADR but all that happens is that I get a written response a few days later re-iterating BTs position and stating that they hope this resolves the matter. Is there any way I can force the matter? BT clearly have internal procedures to deter people from getting to ADR but I wont get a balanced view from within the company. In the mean time my debt has been passed to a debt collection agency and my credit rating is being affected by a debt that I dispute. Thanks

Hi I was wondering is someone might be able to give me some advice about our landlord's failure to provide us with the prescribed information and them seeking to deduct £100 from our deposit which is held with DPS. I will try to keep this brief. My partner and I rented a property from private landlords. We had an assured shorthold tenancy. 3 weeks before the tenancy was due to expire, they gave us notice to leave at the end of the tenancy as they wanted to sell the property. We pointed out they had to give 2 months notice, they didn't provie a full 2 months and didn't give us proper notice but we let it slip as we didn't want the hassle and just wanted to leave. We left 10 days ago. The landlords mum completed the inventory. She noticed a dent at the bottom of the washing machine. We wrote to the LL after we left to confirm we think the dent has always been there. They said they are going to deduct £100 for the dent and everything else was in order. We disputed this - it is wear and tear and has not affected the working order of the machine. They told us they are seeking to sell the machine and will make a loss. Whilst doing some research, it came to our attention that we've not been provided with the prescribed information relating to our deposit. We wrote to the LL accordingly. They ignored us. We chased, they've come back and said if we agree to them taking £100 they will release the remainder of our deposit. We wrote to them again clearly explaining that failure to provide the prescribed information is failure to comply with the law and we are entitled to seek the return of our deposit in full and 1-3 times compensation. They have now responded saying they have released all but £100 of our deposit and have requested ADR through DPS. My question is - can I send a letter before action and accept ADR at the same time? I am intending to say if they give us the remaining £100 then we will not take further legal action but I don't want to end up in a sitution where I start ADR and can't seek legal redress for their failure to provide the prescribed information. Sorry that was much longer than intended. Any advice would be greatly welcomed!

My landlord/letting agent has said they would like all my my deposit as the house was not sufficiently cleaned. I would like to dispute this. My deposit is registered with the DPS. The problem is reading through the contract, it states that if the letting agent is required to submit information to the ADR, I would be required to pay £100 plus VAT.It also states that if there is no deposit left, I would have to pay for it out of my own money. Is this legal?