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Hi everyone and thanks for this great forum! I'm very new to this so sorry if i get some things wrong. Here is a timeline of events: 03/08/14: I join the Newcastle branch of Excersise4less, being told it is a rolling contract of £9.99 and that I can cancel at anytime. The same day i head home to find an email telling me that my contract is in fact for 11 months. That's fine, I intent to go anyway. 25/08/15: 12 months of not going to the gym later and I start thinking that maybe this membership is a bit of wasted money. I cancel my Direct Debit and cancel my subscription in the gym. They note in the gym that a final payment of £9.99 will need to be taken on 2/9/15 as part of the 30 day notice period. As my direct debit was cancelled with the bank and was established with X4Less I figure they will just reinstate the DD for one final payment before closing the account. 02/09/15: No payment is taken, no attempt at any payment is made, bank records show nothing from Harland and X4Less. 15/09/15: I received a text from X4L Informing me as follows: "Dear Member. Your account has gone into default due to you cancelling your direct debit. To prevent further charges being added please call us on 01132038602." The number goes to Harlands debt collection and they inform me that I owe them the £9.99 (fair enough) and a £25 admin charge as a penalty. I told them I was not prepared to pay the admin fee, but they wouldn't budge. I don't really know where to go from here. Should I contact the gym direct as see if I can settle the outstanding £9.99 with them? Or should I dispute the matter with Harlands? Point 6 of my contract does state that they can charge a £25 admin fee for returned DDs or cheque. But the DD wasn't returned it simply was never claimed. It also just seems very harsh. Any help would be appreciated. I look forward to the responses.