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  1. Hi, Never done one on these before so not sure how to begin. I joined Bannatyne's on a 12 month contract for the gym I think I may have been 6 months within my contract and then due to relocation I wanted to cancel my contract. I sent bannatynes an email on the 16th April expressing I was relocating therefore out of courtesy I would make one final payment in May of £35 and cancel my direct debit. I had an email saying I could freeze my account or pass my membership on, but no one wants to buy a contract for a gym from someone & I was in no position to freeze my account. I then received a telephone call from my local branch at bannatynes where they asked about my direct debit I explained I paid 1 month notice and cancelled it due to relocation I was informed in the call that my account would be closed and no further monies would be required due to my relocation I was even wish the best in my travels. Thought nothing more of it, over a year down the line and ACR contact me saying I owe £255. I asked for them to retrieve telephone recordings, they wouldn’t, they told me to contact bannatynes and pay £10 under an act. Bannatyne’s have already told me they don’t have branch telephone recordings. ACR advised if I provided proof of relocation that the fees would be waived. I provided a letter from my cousin to show of my temporary relocation - still not good enough. Due to the relocation being temporary I had no bills in my name. I was quite upset I’d put my faith in to a bannatynes staff member and now this. Any help would be really appreciated. Thank you
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