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Showing results for tags 'accessibility'.
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In August, I was looking at switching banks because I was having issues regarding Natwest and accessibility. In short, I'm partially sighted and was having problems using their pin pad. I then went into Natwest to ask if there was a way around this. I was told no and was told to come into branch each time I wanted something doing. For many reasons, this isn't practical. I later found out that they do the larger pin pads. Anyway, had to go into Nationwide to pay some money into a friends account and was given a leaflet on their current accounts. I then asked about internet banking and accessibility. (internet banking being the main way I bank) I was told they too use the pin pad. But I can request a large print pin pad. I booked an appointment to switch. The lady who I had my appointment with, said she was new and wasn't aware of the accessibility that Nationwide offer and that she'd put some notes on my application. I then got my debit card, PIN and pin pad in the post. All in my preferred format. I then received a letter about my ISA, which wasn't. It was explained to me that because ISA switch wasn't done at the same time as current account switch and I forgot to say something, they weren't aware that I needed letters in large print. A quick call to head office and this has been sorted. On Monday I went in to ask about credit cards. The lady I spoke to them said she'll email me the information they provide.
All the web links to the Sky accessibility team are broken and emails to them bounce back as 'mailbox closed' leaving the only options for contacting them as the phone. If you're registered with them in the first place because you have difficulty using the phone, that is less than helpful. Using Live talk (through billing queries, everything else just says there's no one available, try later) I managed to 'speak' with an adivisor who promised to get someone from the team to contact me urgently, three days ago. Needless to say, it hasn't happened. I presume all will be fixed fairly soon but as customer services go, this is pretty bad. It's difficult to believe a company as large as Sky really has no means of accepting emails any more!