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  1. I have everything with the aa, roadside relay onward travel and breakdown. Car is serviced regularly too. The car is adapted to carry a ventilated child, thus the reason for the over the top cover. We had to call them on Saturday as we traveled to pick our son up from the hospital, we also had another disabled child in the car. Response time 24 minutes. - Bike AA rider. Nice guy took 3 trips to the shop for parts to fix, Sadly not resolved. 1.5 hours now sat on main dual carriageway with no pavement. Relay arranged and AA gave choice, pay up front with a VAT registered garage or use there repairer they would pay upto £500 per claim and i have to pay £35 excess. There repairer was Halfords Auto Centre. Sorted car for 3 days and they took my car without me to garage. Call back later from garage stating the car may have a blown number one cylinder after thaey ran diagnostics Asked to repair with AA Cover. Intially AA forgot who i was and could not find my car....... mmmmmmmm They they did, car repaired 6 days later. Collected car and was given a bill to pay of 495.00. This was in addition to the payment they claimed from AA. Looked at invoice from Halfords and found the following: Credit AA £465 (£500 - Excess £35.00) The charge from Halfords Insurance Excess £35.00 + VAT (£42.00) charged twice then as AA had also take the £35 excess from there payment........ I then look a little closer at the charges. Diagnostic Charge £49.99 + VAT Online you can submit a quote request giving your registration and garage you want to go too. I did my car that was repaired and named the garage conducting the repair The cost would have been £39.99 Incl. so that's another (VAT and Extra Charge) Fluid top up - Antifreeze £35 - They would charge me £20 if i book it in (Dont forget the VAT) In total I feel they have increased the charges between 15 - 30 % Knowing the car is needed to carry the disabled child, i feel they have done me over knowing i need the car urgently as it is adapted to carry my son ventilator. Complaint with AA - Nothing to do with them, Can i speak to a manager - No was first answer, then i insist, but sadly they not answering there telephone. Halfords had shut ............ Grrrrrrrrrr. Is this a contract breach. HELP
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