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Found 5 results

  1. Hi all, We bought a Homebase Kitchen in 2011, which comes with a ten year warranty. We had it fitted professionally while having other building work done, and it quickly began to deteriorate. The kitchen was a shaker style with (what appears to be) doors wrapped in vinyl and a plate rack with painted components. The paint on the plate rack was the first to cause problems - flaking off in large chunks until the whole wooden section was exposed. We also noticed on a few of the doors had started to split across the top edging causing the vinyl to crack, and on an open-fronted unit the pa
  2. I went into homebase on tuesday and picked up a standard lamp that was on offer from 50 to 24 pounds it ticked all the boxes that I wanted and at the tills I was told that I could not purchase this item but had to order it and it would be in on Thursday I payed for it and kept saying I will get one wont I ? If not can you save me this one . On Thursday I had a phone all to say lamp had not come in and to give them another 48 hours . Today Monday I went into store noticed that the lamp on display was missing , went to customer services to ask bout lamp I had ordered a
  3. I should prefix this by saying that this is now an academic point as we have found an amicable resolution to the issue, but I would like clarification none the less. I recently spent £6500 supply only on a Shcreiber kitchen from Homebase. This order was based on an in-store design that we arrived at. Upon delivery a number of panels were damaged. It transpired that one of the damaged panels was also not required. Being able to physically position the items made clear a much better way of achieving the same result - something that should have been noticed during the planning stages. T
  4. I purchased a mccullouch lawnmower a few weeks ago, but we have tried to find out what we are doing wrong, as the petrol is in it, and the oil, we can't transport it back to the shop. Its the starter cord, we can't get it out of the lawnmower, it only comes so far and then sticks, there is no way that it is coming out. What are my rights, and how can I get it back to the shop? Anyone have difficulties like this?
  5. I ordered 4 items online from Homebase on 30/04/2013. They have not yet been delivered. I wanted to refund/cancel 2 items on 10/04/2013. They have confirmed refund and processed (for the 2 items), but I have not been creditted with the money. They quote 5-7 days for refunds, it is now 10 days, still no refund and now they are not replying to emails. They are deliberately holding onto my money. They can process sale payment within seconds, yet refunds take weeks! Is this not "Evasion of liability by deception, UK Theft Act 1978 - Section 2: ...induce the creditor to wait f
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