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About Me


  1. Back in late October 2014 we purchased an Hitachi Fridge Freezer. One of those amazing offers reduced from £499 to £349. In mid April it failed with a code (5r) being displayed. I called Argos and was advised that I should find a company to check it out and produce a report then they would make a decision. The mention of 3 and a half years was an obstacle I was told. Just how hard to find someone anyhow eventually (and a mini fridge purchase later) I find a local company. 2 visits and 2 hours later they decided it was an exceptionally small leak over time and repaired i
  2. Hi I bought a philips tv from Argos in sep 2016 using fast track paid online and collected the same day , I received a text to say it was ready for collection so off I went to pick it up. The guy who brought it out said your proof of purchase and guarantee is in your account under your recent orders which it was . last month the tv developed a fault ( thick dark shadow across the screen) so I rang Argos and they said their warranty was only for 12 months but the manufacturers warrant is 2 years so ring philips which I did . Philips said to send in some pictures of the fault and
  3. Hello, I purchased an electric shower from Argos, the description stated 'suitable for all water systems'. I employed a trades person on a fit only basis, when the shower was fitted it did not function, on investigation the shower was suitable for cold water mains supply only which I do not have. This has resulted in me paying the trades person twice, the second time to fit a suitable shower and left a fixing hole in my wall the new shower doesn't cover. I have written to Argos and they state 1. It is the fitters responsibility to read the manufacturers inst
  4. Hi everyone, I parked my car at the Peel Centre in Stockport to pickup an item which was reserved for me in Argos. Its my first visit at the Peel Centre and no doubt will be the last. Upon arrival there were no visible signs or parking machines around the perimeter so I gathered the parking was free. I went to the store to pickup the item but was told it was reserved by their other store just around the corner. The staff asked if I parked my car here, I replied yes and so she advised me to leave the vehicle here and its only a 5 minute walk. I took her advice
  5. Hi all, Long story, which I will try to keep short for you! I purchased a Humax Freeview recorder for £199 in Jan 2016 on my debit card. Over time it developed lots of faults, such as random crashes, missed programs, freezing and even not turning on. After researching the product online, I decided to take it for a refund - Lots of similar stories from other users. This was within a year of purchasing it. The girl on the till wouldn't refund to my debit card as the card I used to purchase it had been reported lost/stolen. I was made to take a r
  6. I went into Argos to use my card which had an available balance of £50 (I logged into my account online to check) and the card was declined in store. I called them up and they said my account has been closed and they are seeking to recover outstanding balance of £250. I hadn't. Even. Profiled that it had been closed and been making payments each both. They said I'd missed a couple of payments (which were late not missed). If only received statement letters from them asking for minimum payment and they are still charging me interest! I'm not in a position to pa
  7. Hi. I'm totally sick to death of this, and wanted to know where I stand. I'm sure a few of you will have been in the same situation at one time or another. I recently bought an Xbox controller from Argos. It was the Elite, which costs £120, a lot of money for a controller. Less than 4 months later it's broken. I contacted Argos and all they'll do is give me Microsoft's number. Microsoft want me to post it to them at my expense, this is unacceptable for a number of reasons. Firstly, I paid for a working product, I don't want to shell out any more. S
  8. I Parked at the rear of Argos whilst I went straight to Argos to pay for the item. It had already been ordered on line. I was gone for no more than 5 or 10 minutes. When I returned to my car, there was a UKPC parking charge on the windscreen. I had parked a few yards away from the collection entrance as there was already a car there, and I didn't want to block any ones way. It was a Sunday and very quiet. There were plenty of other parking spaces available. The ticket on my windscreen states "A Parking charge of £ is outstanding" ....... t
  9. Good morning all. Im hoping for a bit of guidance really. I purchased an Acer laptop on Saturday but seems to be faulty. After its been on for a round 30mins to an hour it shuts itself off and then starts with a warning screen saying it wasn't shut down properly. The laptop doesn't seem to be overheating or anything as the fans are quiet and the base cool. I took it back to my local Argos (where I purchased it from) but was told I couldn't have a refund and would need to be sent off. I explained the little I know of the SoGA but was given the same response. Are they
  10. Hi all. Well what a lovely end to the week! Very briefly... i went to a local mini retail park on Newport road in Cardiff. Spent no more than 10 mins in Argos if that. Put a large box in my car. Went to Aldi again no more than 10 mins in there (walked out after not wanting to que) and i come back to find i ticket on my windscreen. Now back tracking, i work somewhere i have to park in a supermarket car park where im constantly having my car banged and scraped. when i go to park in the retail park i know im gong to have a heavy box (was buying a desk chair)
  11. I took out a card in 2002, with my mum who has now passed away. I have been trying to pay this off, but the interest this month on £1950 is nearly £200. I cannot afford the payments let alone this interest. Does anyone have the same problem, as its just ridiculous.
  12. Hi there. Problem with the washing Machine I bought last september. A month after purchase it caught fire, so I arranged for them to replace it. Argos were nice and helpful, no problems their end. Today the replacement has gone faulty, and now I am having trouble. First they are trying to foist me off onto hoover(I have no contract with Hoover) and then they tell me the Engineer cannot come for a week. What do I do to resolve this? Contact head Office?
  13. I'm reposting this here from another board in the hope someone can help clarify the legal situation and rights. My brother bought a Lenovo Yoga 10" tablet from Argos back in late October 2014. Only by no fault of his own after using it for a few hours one night just over 2 weeks ago and letting it rest\cool overnight he awoke to find the screen had a crack in it. Not the lcd screen, just the top digitizer part. He has always kept it in an official Lenovo case and did not (and I have no reason to dis-believe him) drop it at any point and he has no reason to lie about this. He has tri
  14. Bought a Toshiba laptop in April 2014, on my Argos card along with the 3 year protection. Keyboard was acting funny, and my passwords were always missing a letter. Now it has crashed altogether, and the recovery disks were stored, as I thought on my clickfree, but apparently it doesn't backup programme data. Went over to Argos, thinking I would get a replacement, girl told me to go home and ring the breakdown line. rang them, they said that because it was under a year old, it should be Toshiba, she put me through to them. Apparently, it will cost me to get a repair, or even for Toshiba to
  15. Hi All Just wanted to see what people think. We tried using a gift yard yesterday but was then told it had Expired. There is no date on the card showing an expiry, there is a date on there but I would believe that to be an issue date. see photo. Anyway I called up Argos who said the same it had expired but surely I'm under the assumption that if something had a date of Expiry then it should be clearly defined and visible like with food or drink. I have emailed them over this and also said should they then go along the lines of right to refuse and withdraw the gift card I
  16. I ordered a double bed on 6th June and waited for delivery on 16/June to which they failed to show and no one phoned up to let me know. This is now subject to a complaint. Another delivery date was confirmed for 29/June and bed was delivered with one drawer on each side of the base and I had ordered a bed with two drawers on the same side. What is the best way to deal with this ?
  17. Hi Hope someone can advise. I had issues paying my Argos card. Totally my own fault, I had entered a payment plan but my mother was diagnosed with cancer and subsequently passed away. During that time I completely forgot to call Argos and make payments. I know it's my fault and I should have kept on top of it. A few weeks back I got a call from a company called FRS. They asked for my details which I refused to give as I'd never heard of them. They called a few times and each time I refused to give my details. Then then sent me an email. I called Argos and spoke to
  18. Hi all, I bought an S5 on the day of launch from Argos however it has developed a fault with the front camera. It seems it's fairly known with the first batch possibly - camera works but there is what seems to be a plastic/metal piece that is covering half of it. It's come out of nowhere and is behind the screen. I work in phone repairs etc so I know it's not a crack etc. Normally I would expect repair or replace but with the S5 being water proofed from manufacturer, I am unsure how a repair would work as the seals would be broken and no longer water proof. Its; the reason we do not
  19. I purchased a Toshiba laptop from Argos at christmas which was faulty (not charging) straight away. They replaced it with a new laptop. However it has always been a bit flaky, sometimes seems dead. If you mess about with the battery it seems to temporarily fix it. I would like to get a refund though ideally as I am not impressed up to now & fear for future reliability. So any tips would be most appreciated.
  20. Question asked by me via Twitter @ArgosHelpers: Reply from @Argos HelpersLuke: Merry Christmas to you too Luke.
  21. Hello there, My partner purchased a ProAction A105Q Washing Machine from Argos on the 27/07/12 which was delivered on 02/08/12, the machine has started to trip the main socket fuse and is completely unusable. (Fuses have been checked and replaced...) I have contacted Argos twice about this and am at a loss as to how to proceed. My first contact started well enough and after speaking to a Sarah and Michael agreed that the machine should qualify for a free engineer call out - Imagine my surprise when after being transferred to JTM, their 3rd party repair service the woman I
  22. hi i was wondering if anyone could help me with some advise i bought a laptop from a store which didnt work when i took it back they said there was evidence of water damage and parts were missing this is an impossible fact because it was never near water or opened up all i wanted was a computer which worked i asked for the same one to replace mine i was spoken to horribly was lied too by changing the facts of who served me they said it needed sent off for 2months to check i believe they might do something themselves after buying a laptop 5 days a
  23. I brought a Dell laptop from Argos 17 months ago. 8 months later it had a motherboard failure & Dell replaced it. Today the motherboard has again failed. I have spoken to Dell support and they advise that it is going to be 180 for repair as the laptop is over 12 months old. I understand that the warranty covers me for 12 months, however seeing as the original fault occured when the laptop was 8 months old I think that this shows the laptop is not fit for purpose. It is my understanding that under the sales of goods act, items sold by retailers should last for a suitable amoun
  24. Vanquis of course is part of Provident Financial services,the doorstep loan firm recently featured in TV docs for its aggressive dealings with vulnerable people. There is no shortage of Vanquis stories on The CAG or indeed on the internet itself about Vanquis,and also Argos suspicions about passing details about customers previously to Vanquis. Do NOT be tempted by offers of vouchers !
  25. If as I have, ordered and paid for two setees delivery date 23 Feb I would have thought the said insurance would have run concurrently from delivery date onwards not a month before they are delivered has anyone else had same experience.
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