Showing results for tags '3pc'.
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Hi. 8 weeks ago we ordered a new 3 pc suite from DFS. It was delivered today and we have a few issues we are not happy with. First one is that we ordered a 3 seater sofa and at the time were debating on a reclining one which had 3 seperate seat pads however opted to go without. we ordered a fixed 3 seater sofa which the sales man told us would be the same with three pads. Today it has turned up as a 3 seater with just 2 pads which is not what we wanted or ordered. When i checked online the dimensions photo shows 3 seperate pads and there are no 3 seater options with 2 pads advertised. Secondly the colour which is supposed to be grey ( as it says on the swatch in store) looks very brown. Three visitors have come round tonight and all said its brown not grey. Ive phoned the helpline about the colour and the operative said he always tells people who order this colour online that it is more of a brown than a grey ( even though its called grey?) When we ordered in the shop i did question the colour as the display one was grey and the sales man said it was just the lighting in the store making it look browny but it was definatley grey. Well its not!!! Thirdly i was sold " easy gliding feet" for an additional £50 which I was told were upgraded feet from the standard. These were self adhesive plastic pads put on the bottom of standard feet when the delivery guys installed it today. Probable cost about £5 from a diy store. Very unhappy. Purchase was taken on 4 years interest free credit 8 weeks ago. Where do we stand on rejecting this?
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