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Found 27 results

  1. We are being chased for a council tax bill from 2010. The council says they had commenced action within a couple of years of the bill becoming due but the bailiffs were unable to collect. To date the council have provided no information as to the court order or why they were unable to collect. I believe this is now a statute barred debt but I have already received two letters through the door by bailiffs chasing this debt. How should I proceed? Jb2019
  2. Dear all I wonder if you can help? Last week I received a letter from our friends at MMF chasing a quick quid loan and threatening a CCJ. This made me take my head out of the sand and decide to do something – but I fear I might be too late I had 15 loans from QQ from December 2010 to the last one in (which was an extension of an existing loan taken out in Dec 2011) in March 2012, which I didn’t pay to break the cycle. I have paid over £3k in interest. I took a loan out every month which was an increase or an extension. At the time they lent to me, whilst I was on a good salary, due to mental health issues I was in total financial disarray. I was on a DMP with debts of approx. £38k, I had 8 defaults and also debts with Wonga (written off) and Payday UK (paid in full). QQ never reported a default to any CRA (although they did send me a default notice y email in june 2012) to be honest with sorting out all the other messes I conveniently forgot about them until MMF kindly got in touch. further to the MMF letter I wrote to QQ to complain about IL and had a standard template reply saying its past 6 years so we don’t have to do anything go to the FOS. I also wrote to MMF informing them I didn’t acknowledge the debt, that the account was in dispute and asking for the loan agreement. They have agreed to put the account on hold for 30 days. So my questions are 1) is it worth going to the FOS after all this time? I have evidence of my financial state at the time as kept a couple of old Credit reports, I could get bank statements (not sure if they will help my case due to my salary and borrowing) but cant do this until pay day, 2) have I now acknowledged the debt by putting the claim in thus resetting the clock 3) as I paid to extend the loan in march 2012 does this count as a new loan (asking as this would be under the 6 year mark?) 4) would it be worth just offering MMF a low FFS figure I really do want to avoid a CCJ or default or do they have to wait for the FOS complaint I have worked so hard for the last 10 years to pull myself out of this mess and am nearly at the finishing line , I really don’t want to give up without a fight. TBH i dont want any cash back just acknowledgement that the last loan is unenforceable
  3. Hi All, I have been a regular reader of the forums in recent years and have now decided to sign up as I am in the early stages of what I feel is going to be a long, drawn-out process with Nissan regarding my Qashqai. I purchased a 2010 Nissan Qashqai 1.5dci Acenta from CarGiant in June 2013 with 32K Miles on the clock. The car came with 2 Nissan Main Dealer service stamps in the book, plus an additional service/check from CG. I have had the car serviced at the recommended intervals set out by Nissan albeit by my local garage (with receipts/history provided). The car has given me 2 years trouble-free motoring up to June 2015 when it needed a new clutch, in my opinion prematurely but c'est la vie! Anyway, whilst driving to visit family this past Thursday (February 18th), the car suddenly lost power and I managed to get it off the road and call a recovery service. The recovery driver suspected cam belt failure and so I opted to have the car recovered to my local Nissan main dealer as I felt that the cam belt has snapped prematurely. The dealer confirmed that the belt had indeed failed and it would cost me £114 for the diagnosis, but if I wanted them to strip the engine down to inspect further damage this would cost another £450+ in labour. At this point I explained that I would expect Nissan to accept some kind of ownership of the problem as the stated cam belt change intervals of '100k miles or 72 months' (quoted by initial service clerk) had not been met. The clerk told me that he would speak with the service manager and get back to me today. He called me this morning to explain that the dealership would offer no gesture of goodwill as the car was not known to them. I explained that it was known to Nissan though and if they were trading under the Nissan badge then it should not matter. Anyway, he was polite enough and was just acting as the mouthpiece for his manager who obviously did not have the tacks to call me and explain himself, so I thanked him but then asked again what the cam belt change intervals were for my vehicle. He then went off to speak to a technician and eventually came back and said "76K miles or 6 years". This contradicts his colleague and also he kept referring to a timing 'chain'. I know from research that my particular engine is belt driven, not chain like all other Nissan engines. So, my next option was to call Nissan Customer Care to raise a case, which I have done today and have been given a 48-hour timeframe for a case manager to contact me. I have read various stories of the same issue, Nissan apparently issued a recall for due to the timing belt rubbing against the water pump but I can't seem to find the recall on the VOSA website. I've also read on various other forums that the cars that were recalled were inspected only for the belt to fail a short time after. The results seem to be mixed, some people receiving no gesture of goodwill at all, some receiving an offer of Nissan to cover the cost of parts and some actually getting the full repair done free of charge. The concern for me is simple - I can't afford the estimated £6k cost to replace the engine which is inevitable as I was travelling at around 50mph when the fault occurred and I've not read of a similar story that hasn't required a replacement engine. My other concern is that Nissan do not seem to be able to give me a conclusive schedule for having the cam belt changed! Any help/advice is greatly appreciated. Thank you.
  4. Hello, l am wondering if anyone could possibly give me any advice, my partner and l have arrears with our mortgage company, this was caused by my partner having his work hour's cut, (actually he was one of the lucky few who wasn't laid off), the arrears total £1800, we have spoken to Capstone who were supposed to ring us back to make an arrangement to pay our monthly amount plus some off arrears, their phoning us was to work out how much we can pay back comfortably, they never rang but we have had a letter stating that the arrears must be paid or they will go for repossession, we have had this once before and Capstone phoned us 2 weeks later as were continued making payments of our monthly amount plus between £150-£200 pound off arrears, (l panicked and gave them all my carers allowance and my sons disability money for 3 months) they tried to make me state l would pay £800 a month on top of the monthly payment, which l couldn't do! To cut a long story short l am tired of misleading phone calls and from now on will only communicate via mail, am l able to send Capstone a budget sheet l have filled in myself rather than give all my financial details over the phone? They insist it can only be done over the phone! The annoying part is that we will have these arrears more than cleared before it would even get to go to court for a repo, Capstone don't seem interested in this, just in how much they can get out of us now. l shall continue to make payments of at least the minimum monthly payment and whatever we can toward the arrears regardless. lm sorry for the long post, my partner is so depressed and is becoming suicidal, l am determined that these company's will not have such a negative affect on my family. We had many a sleepless night before this notice arrived, we feel like we may as well be talking to a brick wall. Rachel.
  5. CAG Newsletter - October 2010 01 -October 2010 Newsletter.pdf CAG Newsletter - November 2010 02 - November 2010 Newsletter.pdf CAG Newsletter - December 2010 03 - December 2010 Newsletter.pdf
  6. Hi CAG, There is a known hardware fault amongst Apple and the Apple community in relation to my Apple MacBook Pro model (Mid 2010) whereby a hardware panic during the dynamic graphics card switching causes the MacBook to crash. I got in touch with Apple Support who advised that my MacBook is now considered as "Vintage" and so replacement parts are no longer manufactured, nor am I able to send it to Apple for repair. This fault has been reported to Apple many times from other owners, but I have never received contact from Apple to recall my laptop or advise me that there is a certain time period to receive a repair until it is deemed "Vintage". I am now left with a faulty laptop that constantly crashes, unfit for purpose and looses my work if I haven't pressed save before the laptop decides to crash. So, the only option for me now is to replace the laptop. During my call with Apple Support I asked if they are able to replace the laptop or even discount a new laptop to offset my faulty one. They advised that I need to visit an Apple Store and raise it with them there. I do not have any stores close to me, so before I decide to make the journey to one, would anyone able to offer advice as to where I stand with a replacement be it at a discount?
  7. HI...Brand new to this forum but hoping for guidance. In 2010 I started to get correspondence from VCS stating I had parked outside the bays at Valley C entertainment Leisure Fund. I had no clue what this was about and wrote to them to explain my number plates had been previously stolen and that I suspected this was who had broken their parking rules . I even gave them the crime reference number. I still got letters and calls from them and some legal team I think but eventually they stopped. I presumed the message had finally got through. Today I get a lett from BW Legal saying VCS Ltd have instructed them in relation to the pcn....plus initial legal costs the demand is £174. I no longer have any of the details from 2010.. ..so any guidance on how to proceed would be welcomed. Thanks vry much.
  8. Hi, My friend recently found that his employer from 2009/2010 hadn't registered him with HMRC PAYE but they have deducted the paye and NI from his salary and gave him payslips. Also the company was dissolved somewhere in 2012/2013 and noway he could contact them. He only found out when he inquired hmrc about his employment history for the past 6 years which he needed for his visa application. How can he update hmrc records with this employment when the employer can not be found? What is the best resolution for him? Thanks.
  9. Hi, My 2010 Renault Megane decided to stop on the way to work this morning. Recovery vehicle took it to a garage and diagnosed a cam-belt failure / rebuild costing minimum £1500. Having looked around on various motoring sites some people suggest this will have damaged the engine and require potentially, a whole new one at £4000+ I have full Renault service history and got them to do a 40 point check before the warranty expired in March of this year. I was told everything was fine. So my question is... Where do I stand legally on this as I know Renault will say 'Sorry, out of warranty'. I have never been entirely happy with the car and taken it back a few times to get them to take a look but always been told it's fine. Any advice gratefully received. Thanks.
  10. Meriva purchased three years ago, good little car. Started developing an intermittent immobiliser fault three months ago. Failed to start at home RAC called. RAC could not diagnose problem as car would not "communicate" with their diagnostic system, apparently common fault with Vauxhall. Had it looked at by our usual mechanic, again could not be diagnosed. Car started intermittently. Contacted Vauxhall garage had to wait until the immobiliser came on but also had to book an appointment to co-inside with it breaking down! Eventually car again refused to start at home, contacted RAC taken to Vauxhall garage, which is another story! Apparently no fault recorded on system. VG removed immobiliser and Engine Management Unit and checked wiring. Put back together and car started. However could not find the fault. I was told that they could change both the immobiliser and the EMU at a cost of around £800 + VAT but there would be no guarantee that it would cure the problem. Explained to them that the immobiliser would come on again as this was how it had been. They insisted that I collected the car and that I paid £42 for the diagnostic test. I insisted that I should leave the car with them until the problem was sorted. Apparently the fault could not be diagnosed until the immobiliser came on again. I contacted Vauxhall customer complaints and posted on Facebook. Absolutely useless. I contacted the Managing Director who passed me to the Complaints Director. The eventual suggestion was that I return the car to the VG and a team would be sent to look at the car....at my expense! I collected the car and needless to say it is now stuck outside my home with the immobiliser coming on and for no reason intermittently starting. I am unable to drive it anywhere for fear of not getting home and I can't keep calling RAC. I say that the car is not fit for purpose as the inbuilt system to diagnose the fault has failed. I have legal insurance should I sue Vauxhall or has anyone else had the same problem? Help please?
  11. I would be so grateful if I could get some advice please as to how to proceed. I have been through the forums and managed to totally confuse myself now and am panicking over what we should do. A CCJ claim form arrived for my Husband in regard to a Lloyds CC debt dating back to 2010. The original debt was for £1250.19 and has now increased to £1619.82. He knows he owes them money. They might owe him money to in regard to the charges piled onto this cc account including a monthly cc insurance protection fee. The question is how to proceed and after reading through some of the threads I am not at all sure now. If he completes N9A does that mean that he would have no recourse to claim back any monies owed to him? Sorry if I am rambling but I have managed to get myself into a right state over this. I have a long term illness and he looks after me I want to help him as much as I can.
  12. Dear All, Following with reference to Regulations 2003,2005 and 2006 I believe I have a case to pursue to obtain my ILR which I was denied in June 2010 due to poor Representations and also I had no clue of any immigration laws and Regulations at that time only relied of my rep. The real issue is we were given Leave to Remain in 12 March 2015 base on Article 8 through my 14 years old daughter ( 7 years Rule Concession) who came to join me with her mother in September 2003 after a long legal battle Represented by a reputable firm. We won the case (Leave to Remain) at the First Tier Tribunal on 29 June 2014 but Home Office decided to appeal so the case was in Upper Tribunal this year after two sittings which did not yield any results and was adjourned on 27 Feb 2015 for further notice after I raised the issue that I had an outstanding application with the Home Office that was not dealt with. Whiles we are waiting the Home Office performed a U-turn and issued us with the Leave to Remain to be renewed 4 times on 2 and half years bases after which we can apply for ILR. Please Note: About the outstanding application which I think HO did not deal with it. if I am wrong please advice: 1. My last leave to Remain as a Student was expiring in 30 June 2010. so I applied for ILR alone on 10 June 2010 using SET(O) paid the required fees of £840 and acknowledge letter received from HO. 2. On 29 June 2010 I applied for Leave to Remain for my self and 3 dependants (wife and 2 daughters now 14 and 5 years respectively). Also, paid required separate fees of £751 and acknowledge letter received from HO. 3. on 26 July HO refused my ILR based on gap in residency in 2005, 2006 and 2009 due to payment issues. 4. Only 2009 that had 2 problems: one is payment and two is 4 days overstayed according to HO. 5. In 2009 my Student visa expired on 23 January 2009 so I submitted my application with College enrolment letter dated 22/01/2009 and the Cheque for payment also dated 22/01/2009 and posted the application to HO on that same day 22/01/2009 but HO claimed to receive my application on 27/01/2009. unfortunately, I could not and cannot find the proof of postage, but as for the payment HO claimed I paid with Credit/debit Card which was not true. I paid with cheque and I made photocopy of that application and the Cheque and I still have them. 6. On 16 August 2010 a lady called from HO to enquire about the second application (29 June 2010) and I said to her is for Leave to Remain/Discretionary Leave to Remain. She then ask me if I would appeal against the ILR refusal? I said to her I have given the refusal letter to my Solicitor. So she ask me to find out and that she would call again next day. I contacted my solicitor who said the appeal is done because the deadline was 10/08/2010. But the HO lady did not call again. At the moment, although HO had issued us with Leave to Remain but case is still in Upper Tribunal and the Tribunal want to know if there is any case that I want to pursue because the Tribunal is aware of HO U-turn. 1. My question is can I raise my ILR issue again? 2. Do I still have outstanding application? 3. Do I have a case of success in my ILR claim? 4. How do I go about this if I choose to pursue it? Please your advice needed and thanks for reading this lengthy story. God Bless you all.
  13. I invited a local estate agent to view my property for evaluation in early May 2010. I also invited another agent for the same purpose a week later. I invited agent (a) to revisit my home to take the listing. They backdated their signature on the Sales Agreement by nine days, without my knowledge or authorisation. My signature reflected the correct date of the Sales Agreement. The agent did not advise me that by placing my initials in a box contained within the Terms and Conditions of the HIP Pack, I was waiving my rights to the seven day "cooling off" period. They said that they had me do this so that they could proceed with the HIP which was abolished six days after I had signed the Sales Agreement, leaving me liable for the cost of the HIP and their listing fees, should I change my my during that seven day period. They instructed their own conveyancing solicitors to send a questionnaire re the HIP Pack. It was dated the 18 May 2010. giving no time for me to process the paperwork and send it back to them before the HIP Packs were abolished on the 20 May, 2010. Three years later, they started to pursue me for the cost of the HIP Pack. They took the matter to court. I was unaware of the action because they did not send me a copy of their Directions Questionnaire. The Judgment arrived in April 2015. There had been no demand for payment of the HIP Pack and their Listing Fees, + VAT until 2013. I have successfully had the judgment stayed. The other party did not show up in court. They have until the 31st July, 2015 to respond to the Court. After that date has elapsed, the case will be struck out. They continued to list it until end 2011, when they removed it from their listings as they said that my property was too expensive, and had not negotiated a more realistic selling price. There were no negotiations during that listing period, and they had recommended the asking price! I had already reduced the price in 2010, at their request, and then relisted with them in 2011, at their suggested figure, which was £15,000 over the previous year. Following the Judgment, the estate agent sent the sheriffs to me, ignoring the Court's Stay of Writ. The sheriffs advised that they would be here Stay of Writ or not. The estate agent ignored the Stay. I was in a state of shock for some considerable time following the arrival of the Judgment and the sheriff's unexpected appearance. None of the major relevant agencies are interested in this situation, all giving varying reasons for their lack of interest. I wonder what the forum makes of this situation. I seems ludicrous to me that there is no recourse open to me, considering the amount of anguish and trouble that I have been subjected to, I should mention that I am a 74 year old lady, and feel that I have been thoroughly taken advantage of. The other, obvious concern, is that as the relevant agencies are disinterested, the agent is free to continue similar practices.
  14. This is going to sound odd... I had a court decree granted against me: 22/01/2010 for almost £3000. It was in relation to a motorcycle that I purchased on Hire Purchase in March 2007 on a 4 year payment arrangement. I believe the last payment I made to the finance company was around August 2008 (I was made paid off - Contractor). I would have paid just over £2000 on a £3000 bike which had interest on top meaning I was due to pay around £5000 odds... Obviously the court claim in 2010 was for the remaining balance of the credit arrangement including interest! So, would there be 8% interest per annum chargeable on this amount considering that the claim included interest to complete the agreement rather than the remaining actual outstanding balance? Now for the odd bit... I still have the bike! When I was paid off I thought I'd quickly get another job so I took advantage of the time off and stripped the bike bare and sent the frame and other parts off to be powder coated. My money dried up pretty quick and I didn't have enough to put the bike back together plus I'd sold the fairings on ebay to raise cash to get the frame back from the painters... I've slowly built it up over the years and am now almost finished. It has not been on the road or out of my garage since 2008. The thing is, I don't own it! I now have the money to pay the finance company. Well, I have £3000. What is my position? The decree is for just over £2800. Would I simply phone them up and agree to pay that then make the payment or are they going to be looking for the 8% per annum interest on top meaning it'd be over £4000 which would be nonsensical on a bike that might be worth £2000. Also, it's over 5 years now. Do I wait and see if they act before the 6 years is up and THEN attempt to pay assuming that they would be in a weaker position with the time limit expiring (does it?). I want to own the bike. I have £3000. I am severely confused as to what to do and seeking a little help. The bike, as it sits, is worth £3000 to me (the exhaust alone retailed at £1200 back in the day - Titanium race thingy) and I want to get out and about on it once again and have some enjoyment after the horrendous few years I have had. £3000 can easily buy me a cracking second hand bike that'll be mine straight up and I can worry about the other one after the six years are up, IF the 6 years matter (ie: would put me in a stronger position for bargaining). I'm not willing to pay £4000 as I don't have it and if keeping quiet and not making any contact with them (and hoping for the same in return) until January 2016 means I can crack a deal and pay the £3k for clear title then that is what I'd prefer to do. I CAN pay the £3000.
  15. Unbeknown to me I've had £1690 sitting in another council tax account from 2010. I knew I'd kept up my payments and knew I'd done no wrong but had no proof. The council are going to transfer my money into my new account BUT I would like advice as they caused me undue stress in 2013. I hear constantly about the council taking people to court for unpaid tax yet not once until yesterday did they inform me that this was there. I was put through hell back in 2013 when Rossendale bailiffs were on my doorstep. I've paid bailiff fees and court costs unnecessarily. Can I take the council to court for compensation? This account was a joint account for same address. The account i have now is just in my name but partner still lives here. I've only come to know about it because I asked alot of questions at council office yesterday. I was suicidal at one point due to this! Thanks to anyone who can advise and apologies if I've posted in wrong place. Lisa.
  16. Hi there, first post so I hope it makes sense... Can anyone give me a brief understanding of section 15 of the Equality Act 2010 please (in layman's terms) as I'm trying to help my sister with a work problem and I think it might be relevant. She is a member of a union but they haven't been much help! It's relating to an actionable attendance policy at her work. She is disabled under the definition of the act and is employed by a large public sector organisation. She is rarely off work except with disability-related sickness (this has happened 6 times in the 24 years she has worked for them) and when she is it always lasts a few months and therefore breaches the policy guidelines, even though they relax the rules slightly for disabled employees. i.e. in one year Policy - 3 periods or 8 days Disabled employees usually 4 periods or 11 days She has been in work for 22 months without any sickness but then was taken ill and has been off for eight weeks and is due back at the end of March on a return to work plan (reduced hours for five weeks and weekly management meetings). She went to a sickness meeting last week and was told in passing that they will not put up with this level of sickness anymore and mentioned capability. She always takes personal responsibility for her health, takes her meds, lets manager know if a problem is developing, goes to the doctors/counselling etc. My question is that because of her disability when she is of sick she has always broken the actionable attendance policy which puts her at risk of being dismissed. Would it be reasonable to ask that her attendance be ignored under section 15? Just as an aside she has been off with depression and anxiety caused by work related stress. Any help would be much appreciated. Thanks Dex
  17. Hello and good evening. We booked a family holiday to Fuerteventura, back in 2010, details as follows:- Outbound LGW - Fuertenventura TC Flight No. TCX225K on 12th June 2010 Inbound - Fue - LGW TC Flight No. TCX037L on 23rd June 2010. We were traveling as 3 adults and 1 infant in the booking. Over and above the basic holiday price we also opted for in flight meals (3 x £10 each) and the option to pre-book your seats on both flights (3 x £14 each). Outbound flight and holiday went fine, the return journey however was stressful, chaotic and dis-organised, resulting in an over-all flight delay of just about 8 hours, finally arriving at LGW at 1.15am on 24th, not 5.35pm on the 23 as expected. We were informed whilst at check in that the incoming flight was delayed, but were not given any further information, instead we were herded by the TC reps through check-in and into departures. It turns that mid flight, the aircraft had a fire in one of the food re-gen ovens, which necessitated the plane turning around and landing at LGW for repair. When the air craft finally landed at FUE, the oven had not been repaired so no food was available and we had also been allocated random seats, not the pre-booked seats we had paid for. During the course of the delay, we were issued with vouchers for refreshment, however these barely covered the cost of a cup of coffee / bottle of water, let alone any form of food. Upon return to the UK, we lodged a complaint with TC, initially just for a refund on the food and seat upgrade, but were given the run-around by TC (one up to you TC), so we eventually gave up. So, the question is, should (can)we resurrect the claim and can we claim any other compensation for the delay? Is there a template letter available that we could use in the first exchange? Thanks for reading.
  18. Hi folks its my first post here so please be gentle with me - barclaycard sold my default to MKDP LLP and this company is mention on my CRA file as being the company who issues the default. I have recently sent a recorded delivery letter to barclaycard asking for a true copy of the original 1995 Credit agreement. My question is if they send me back a letter stating this is a reconstituted copy of the original agreement ( what must this reconstituted agreement contain ??) and, should I also send MKDP a letter also asking for a true copy of the original agreement. Now I understand that once tipped off by barclaycard - MKDP may send a claims for the amount outstanding - is this the case and any guidance would be great.
  19. My son has received a demand for payment of £100 from Debt Recovery Plus concerning a parking charge notice issued in 2010 by Excel Parking Services Ltd. Following CAG advice, he ignored the original invoices and letters as he was not the driver of the vehicle at the time of the alleged incident, and up to today he heard nothing more. The letter from DRP quotes the Protection of Freedoms act 2012. I have looked at what I think is the relevant act (legislation.gov.uk/ukpga/2012/9/schedule/4/enacted) but it is too complicated for me to gain an informed opinion as I lack legal skills. Any advice as regarding how to proceed (or not) with this issue would be welcome.
  20. How likely I am to get disability element on top of my working tax credits, based on the tax office guide lines, I think I would be entitled to the disability element, but dont know what the tax office would think I work 16+ hours per week Due to my health, I am unable to work, 5 days per week, or any long shifts now, so I only work 4 days ,and 6.5 hrs I have a secure job, in asda, so for me to find a new job, I think I would have some difficulty in doing so My health is poor, due to slow heart rate, high cholestral, and angina, easily get tired, and exhuasted. Have been in and out of hostipal getting tests done for last 2 years Because of my health I have had to take time of sick, and the way my days of sick work, does not allow me to get ssp, as it is my day off Since my health has got poorer, my earnings have been vastly reduced; 2008-2009, £12,600; 2009-2010, £9500, so my gross earning are less than the year before If I didnt get disability element then I would have to work more hours just to meet outgoings, but in doing so, I may very well make my self more ill, as I realy need to rest
  21. In February this year I purchased a Used Citroen C4 1,6 Diesel Exclusive from Lookers Liverpool as the car had very low mileage (8,000 Miles) and came with all the extras. I drove the car back home to Surrey and loved the way the car drove and the comfortable ride etc. A couple of days after using the car I had occasion to switch on the Heated Rear Screen only to discover that several elements on the screen were not working. As the car still had over a year of manufacturers warranty I booked the car in with Citroen London West as they were the closest dealer to my employment. At the same time I ordered a second key as I had only been supplied one key. I was told that the previous owner had only supplied one key and they would write to him and try to obtain the missing second key. I also asked for the seat belt warning system to be checked out. I collected the car and was told that a claim had been submitted to Citroen UK for the new Heated Rear Screen and they were checking the correct operation of the seat belt warning system with Citroen Technical. One week went by and I was told the rear screen would be renewed under warranty and the seat belt warning system would be sorted when the two year service was due. The service was carried out but I was informed the screen was on "back order" and the key I had ordered had been lost by the parts department. It is now Mid-September I have owned the car 7 months and despite the car going back to Citroen London West on 6 occasions I still have not had my new key, Heated Rear Window renewed. The trim panels for the tailgate have not been refitted and the rear parcel shelf is not secure. I have spoke to Citroen UK Customer Services twice and lost count of how many e-mails and phone calls I have made regarding my complaint. I even wrote to the dealer principal and never received a reply. I should point out that I work in the Motor Trade myself and I am totally disgusted with the way I am being treated by Citroen and Citroen London West.
  22. I wonder if anyone has any idea about this. I have reason to complain big time to Unison for treating me unfairly as I have a disability. However, reading through the notes that the CAB advisors have been given on this new law, it states that it does not apply to trade unions. Have I got this right? And if so, who, if anyone, regulates Trade Unions?!
  23. EDF Energy (December 2010) Investigation into compliance with the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 (the “CHSR”) Ofgem is still investigating whether EDF Energy has breached these regulations. The investigation has now been extended to consider whether EDF Energy’s customer contact centre is complying with the requirements of the CHSR and other related obligations. Regulation 7 of the CHSR requires that suppliers (a) receive, handle and process consumer complaints in an efficient and timely manner and (b) allocate and maintain such level of resources as may reasonably be required to enable it to do so.
  24. Scottish and Southern Energy (September 2010) Investigation into compliance with obligations under the gas and electricity supply licences (Standard Licence Condition 25) Ofgem is investigating whether Scottish and Southern Energy is complying with obligations under standard licence condition 25 with respect to telephone and face-to-face sales activities. By way of background, following the Energy Supply Probe – link opens in a new browser window, Ofgem put in place a new version of standard licence condition 25 with a view to helping domestic customers make well-informed decisions in response to telephone and face-to-face sales activities. In particular, there are new requirements for domestic suppliers to provide estimates and comparisons during face-to-face sales activities (with effect from 18 January 2010) and to secure the achievement of an objective in respect of both face-to-face and telesales activities (with effect from 21 October 2009). In summary, the objective requires domestic suppliers to take all reasonable steps to ensure information provided is complete and accurate, understandable, appropriate and not misleading, and that sales activities are conducted in a fair, transparent, appropriate and professional manner.
  25. Scottish Power (September 2010) Investigation into compliance with obligations under the gas and electricity supply licences (Standard Licence Condition 25) Ofgem is investigating whether Scottish Power is complying with obligations under standard licence condition 25 with respect to telephone and face-to-face sales activities. By way of background, following the Energy Supply Probe – link opens in a new browser window, Ofgem put in place a new version of standard licence condition 25 with a view to helping domestic customers make well-informed decisions in response to telephone and face-to-face sales activities. In particular, there are new requirements for domestic suppliers to provide estimates and comparisons during face-to-face sales activities (with effect from 18 January 2010) and to secure the achievement of an objective in respect of both face-to-face and telesales activities (with effect from 21 October 2009). In summary, the objective requires domestic suppliers to take all reasonable steps to ensure information provided is complete and accurate, understandable, appropriate and not misleading, and that sales activities are conducted in a fair, transparent, appropriate and professional manner.
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