Showing results for tags '12month'.
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Upgraded my old handset last September to the latest Moto G 3, all worked fine until it became unworkable, kept freezing, and rebooting itself three or four times a day, came to a head when I couldn't even make a phone call! Put it into O2 to repair under the 12 month warranty in March this year, so technically, although I would need to check the exact dates, within 6 months of purchase, so faulty from the start. The letter enclosed stated that the handset had been replaced, it hadn't, a 'board' had been replaced. All was fine until it came to update the software, this update was in German? Then it again started to do it's rebooting habit again. So this was put back into O2 to be repaired Last week, and today I have received a message off them, claiming that the repair isn't covered by the warranty? Confused?, You bet I am. Just waiting for the handset to be returned to the store, so I can read the enclosed letter giving me my 'options' to have the fault rectified. Why is nothing simple? Do we have any O2 reps on here?
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