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just got the cheque through after filling in the paperwork gave them a ring just as a thankyou the guy on the phone was VERY good. knew the whole works and had all the details. outlined who I was etc etc and CAG. he said if anyone had any issues feel free to ring the number on the claim pack you'll get they have 90% of the data needed already including your statements but you MUST sent the signed form etc back by the 31st august. dx