Hi guys BT are trying to chase me for £461 i have never been one for debt but when i don't get a service i for one will not pay for it. Back in October 2011 i had BT installed and originally had a BT line in this house the reason for this was we was going to move to a private rent and they didnt have cable services in that area when i had Virgin at the time so i cancelled Virgin and went to BT. One day in October BT arrived to install my services i asked the engineer if he could install it upstairs as my PC was in the back room, He refused as there was already a phone socket behind our TV in the living room so when he left i could not get a wireless signal in my home so i contacted BT about this only to get through to a non English person as usual brain dead muppets so i gave up and went through to the CEO office via email to have a big argument with a non cooperating woman saying all customers are treated fairly this was after i refused to pay them £130 for a phone box relocation to my room after the engineer refused to put it where i wanted it. So i lost my rag with this woman via email told them that BT are nothing but rip of merchants and dont treat any customer fairly whats so ever kept coming back saying this is how everyone is treated so unless i pay the £130 they won't relocate it. So i had 8 weeks of non working internet as i couldn't get a signal and i couldn't use an Ethernet cable due to renovation work and nothing to put the cable under etc carpet. So i escalated my claim to OS Communications where as i expected told me via letter they was happy with BT's decision and would not take any further action and i was liable to pay all costs but i could appeal so i appealed saying i was not happy with the decision and they said they would look into it but not heard nothing back in 3 months i sent them an email i was ignored. BT seem to think its the structure of my home but im now back with Virgin Media had one hiccup and it was sorted quickly and i can connect to the internet the same place where the BT hub was so its not the structure BT has sent me a letter this morning saying they will pass the debt of £461 to a debt recovery agency which i will face other costs and penaltys. What makes me laugh with BT is when i took out the broadband with them i had 14 days to cancel my services, it took them 17 days to install it when i did want to cancel using my cooling off period they said ive passed it so they started the cooling off period before they even installed the services (the day i ordered it)