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Found 1 result

  1. Hello, I'd be grateful for any advice please. I've received a letter out of the blue from a company called Bristow & Sutor, who say I owe Recycled Council Tax on a property I left 18 months ago. I gave the local council my forwarding address & they also had my email address. I had this account with a payment arrangement set up directly with the council. The then current bill had been passed to a collection company. I was ill & unable to work & was self employed. I asked the council if i could pay reduced amounts but they just passed everything to the bailiffs. The amounts with the bailiffs have been completely paid off. This letter says I owe the council £220.21 & Bristow & Sutor have added on £310, total bill now £530.21, now with enforcement. I've looked back through my records & on the last call to an advisor the outstanding balance was £55 left to pay. I must have forgotten all about it & I received no further correspondence. I've managed to get the account suspended for 14 days while I try to contact the council. However they take 10 days to reply. I've been emailing since the 11th January. I had a response which confirmed all outstanding bills were paid in full with the bailiff company. And that this was recycled council tax. I emailed back to say the outstanding balance was £55 & my bank statements showed payments of £260 leaving a balance of £57, I copied the bank statement in the email too. I then got a reply from another person, junior officer, who then contradicted everything the first revenues officer told me. I've emailed again, but still waiting for a reply. I've emailed Bristow & Sutor & they've only replied this morning to say I have to make an arrangement to pay & if there is any amendment to the bill, the council will instruct them. I'm expected to blindly pay for something I have no idea why I owe it. I'm being ignored by the council, their responses are just not good enough. You just can't get a straight answer but I think it's more no one has any authority. Why is it acceptable for Bristow & Sutor to put on an additional £310!! But I'm very worried this is an enforcement agency, don't want any visits. I'm also worried as I can't pay very much a week at the moment. I don't know what to do. Does any one have any suggestions please? Thank you
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