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  1. I bought a 12 mth warranty for over £2k from Audi 11 months ago. It was an expensive warranty but it had no excess and covered everything except service items such as tyres and brake pads etc.. I should say that I have had good experience with this same warranty product in the past; with a prior car purchase. The price also reflected the age and mileage of my vehicle. They quote newer, low mileage cars more cheaply than older, higher mileage cars... now 11 months down the line (I have met all the conditions of the policy on my side) I make a claim for a leaking rocker cover gasket on the engine, leaking drive shaft seals and a leaking water pump. All parts are expressly covered by the policy. the claim is rejected apparently because "wear and tear is the cause of failure". they knew the age and miles on my car and they quoted accordingly. If age and mileage was not a factor, (more wear and more tear) then why vary the price of their policies according to age and mileage? They knew and accepted the age and mileage of my vehicle when they sold me the policy and they priced it accordingly. In theory, no part would fail without use (wear and tear); then effectively no parts are covered by this policy? I have entered a formal complaint which they state they will respond within 5 days. I have insisted they fund the repairs but I am also agreeable for them to fully refund the £2k+ I paid for the policy. I await their reply. I expect to have to make a small claim. Great if anyone can paste a link to a similar case where there was a successful outcome in the small claims court.
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