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Found 2 results

  1. From their website: "Charged to cover the administration of issuing an arrears chase letter." - Outgoing arrears letter I'm not condoning missing mortgage payments, but surely £27.50 is a lot for a one-page (presumably computerised) letter and envelope being sent out? I think this has been covered previously (in 2011) but I'm not sure of my best course of action. Or whether I have a claim at all? Can anyone help me? I have received 2 of these letters in the last fortnight alone. £55 is hard to take for 2 sheets of paper and 2 envelopes! This figure is clearly exceeding actual administrative costs, and I find them unfair and therefore unlawful. Are they well within their rights to charge such a figure? Sometimes I have had these letters without even a prior phone-call to chase/remind me to make payment.
  2. Hello CAG I hope you guys can help me as you seem to offer the bestadvice?! I have just discovered that I too have a default fromVodafone. Last week my partner and I tried to take out our first mortgage but unfortunatelyafter a credit check we were made aware of a default on my credit. The amount I was defaulted for was £27.33 from back in 2010! This was a massive shock to us as I was not aware of anyoutstanding balance as I had closed my account and paid the last bill and I hadn’treceived any communication from Vodafone whatsoever. I cannot believe that acompany of Vodafone’s stature would do this, especially without any sort of communicationor pre warning. I never received any Emails (even though I was an online memberof their website), any phone calls or any letters before they have effectively ruinedmy chances of obtaining a mortgage. Please can you offer me any advice on what I should do next?I have read multiple threads from this website of similar cases that have been resolved. I need to get thisdefault removed A.S.A.P. if I am to have any hope of buying my first home. Thank you Christopher Pitt
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