My Father is nearly 80 and relies on his landline.
He recently reported a problem on his line to his provider (Post Office)
who confirmed there was a fault and advised him BT would be out to have a look.
BT arrived a couple of days later and
the engineer says there is a fault caused by water ingress and he needs a new connecter box in the house.
He replaces this box and disappears.
Next thing my Father is being charged by the Post Office £144 + VAT for this tiny box!
No-one, not the engineer or the Post Office at any t