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I took £19 worth of products from boots, I have no idea why I didn't even need the items or particularly really want them but I took them. a security guard caught me and took me to a room with 3 other men. I had took the label of the products which they found and I gave them the two products back and apologized. They asked for my name, D.O.B, address and took a picture of me on a mobile phone? They gave me a letter 'notice of intended civil recovery' and banned me from the store. They did not contact the police and said they wouldn't and said they cannot tell anyone about it like my family (I'm 18). When will I get this letter? They told me I have 21 days to pay them and if I don't the price will go up. Thanks for any help and advice.