Bought a Lacie Rugged Hard Drive on Ebay via Paypal for £139.99, postage included (beware...still selling at this price, I'm guessing I can't give details of seller here) Payment taken promptly. Estimated delivery dates provided via e-bay. I left NO additional information re delivery. One day prior to the estimated delivery date period, I returned home from work (no text or E-mail from Hermes) to find HERMES courier had posted a 'sorry you were out' card with hand-written FRONT DOOR as some feeble indication of what he/she has decided to do with my item once they'd discovered I was not in. My home has a front door that leads onto a major public pavement and main road. Obviously the parcel wasn't there. I contacted the seller, they have been consistently distant. I also tried to contact Hermes, they leave no customer services number and again, I have found myself confronted with a host of strategies that make it hard for you to be heard. I had to wait to even open a case with eBay until the estimated delivery time was up which is in itself, a frustration. I gave the seller every chance to give me a refund or a replacement, stipulating that he has a contract with me to ensure that the item gets into my hands safely and that disputes with couriers are not my concern. He eventually asked eBay to step in and they have closed the case because he sent the parcel using 'tracking' and that the status of the parcel reads as 'delivered'. So according to everyone (except me) the item has been delivered, case is closed, even if it the item was effectively left in the middle of a pavement. I feel gutted that people can get away with this. Seems to me that these loopholes disempower the buyer utterly and create a breeding ground for dishonesty and [problem]ming. I left the seller bad feedback (nothing personal just the bare truth) and eBay erased it because of the findings of their 'so-called' investigation. The seller remains one of their top rated sellers yet couldn't care less that I have been fleeced. Thanks to Ebay, I have no voice and no way of warning others. I also have no money to make a second purchase of an item I really need to study. I know this a story you have probably heard thousands of times on this site, but it's my first time (being fleeced and posting on a forum!) Does anyone know if I stand a chance if I pursue this matter further and how do I go about this? Thank you for your help.