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Found 2 results

  1. The Government’s flagship energy efficiency scheme is at risk of being undermined by [problem]mers trying to make a quick buck, reveals new evidence from Citizens Advice. Seven in 10 consumer queries to Citizens Advice about Green Deal are about [problem]s. More than half of people caught out by these [problem]s are contacted out of the blue, either over the phone or by door to door sales, and offered thousands of pounds worth of home improvements for free. Citizens Advice wants to see a ban on cold calling and doorstep selling of Green Deal to protect consumers from fake firms. New analysis from Citizens Advice finds people are losing up to £500 after paying a fee for an assessment that never goes ahead or, if it does, the company then doesn’t get in touch to do the work. In some cases people are asked to provide their bank details for the assessment fee to be refunded only to find more money is taken from their account without their permission. Under the actual Green Deal system you may be asked to pay an assessment fee but any costs should be explained and a Green Deal Advice Report provided after the assessment. http://www.citizensadvice.org.uk/index/pressoffice/press_index/press_20140424.htm
  2. The amount of money lost to phone [problem]mers has tripled in a year, prompting a major awareness campaign. An estimated £23.9m has been tricked out of unsuspecting victims in the last year, up from £7m the previous year, according to Financial Fraud Action. The main trick involves a con artist deceiving victims into believing they are calling from the police, a bank or a computer company. They suggest that the individual has been the victim of fraud and ask for personal financial information - such as card details or a Pin code - to access their account. Some ask victims to transfer money, to withdraw cash from a branch, or to hand over a bank card to a courier. Advice to consumers includes: Being wary of cold calling, especially if the caller suggests you call back Banks and the police never ask for personal banking details, or request that individuals withdraw or transfer money If suspicious of a call, hang up, wait five minutes or preferably use a different phone line to report the fraud http://www.bbc.co.uk/news/business-30279582 Consumers hit by increase in 'vishing' phone [problem]s http://www.which.co.uk/news/2014/12/consumers-hit-by-increase-in-vishing-phone-[problem]s--386950/
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