I went shopping to Zara (Covent Garden/ London) on 12. Jan. 2012. After buying two pairs of shoes, I wanted to try a jacket on and that was when I placed my bag on the floor next to me. While I was busy trying it on and looking at myself in the mirror, the bag was gone.
I asked employees for help and they looked around but after a few minutes, the only answer I got was, "Sorry, it's gone. There is nothing we can do." I asked to see CCTV to find out what happened but a lady answered that there was no CCTV. Since I was in such a shock and all I could think of was blocking all credit/debit cards.
After I came home to block the cards, I went to police to report it. When I told an officer what happened, he answered that ALL stores have CCTV and I was very ill-treated. After a few days, I went to a different branch to see if there was CCTV and indeed there was. (I did not go back to the same branch because I didn't have time to go all the way til there and I am still in the shock.)
My bag, purse, gloves and a make-up bag were nothing compare to my USB stick for work. Since I was THINKING of making a back-up file, I had not done it yet because I NEVER loose my USB...(not until then...!)
I accept the fact that the bag and all belongings are gone but I am very unsatisfied how the employees treated me. possibly not telling the truth to a customer whose bag was just stolen in the store? Because my bag is not their retail product, it does not matter if someone comes and steals it?
I have expressed my disappointment through Zara's online contact form, but I have not received any reply yet. I want to send my opinion per mail but the only address I found was in Spain. I wonder how serious they will take my letter.