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Found 331 results

  1. https://www.consumeractiongroup.co.uk/forum/showthread.php?490294-Received-A-Letter-From-Welcome-Offering-To-Give-Refund&p=5172113#post5172113 Hello. What was the outcome of your refund ? Did you get it ? I have received one of these letters today offering a refund. I was surprised as I think they already knocked off the PPI from my original claim from about 8 years ago.
  2. Hi all, in 2008 I took out a secured loan of over £10k from Welcome and within a few years struggled to make the payments. The loan went to Cabot on Welcome's demise and then to Ascent. 2 years ago, instead of consulting this site(!), I started paying Ascent less than £100 a month (don't want to be specific, in case they're on here) and this has brought the amount down. The balance is still over £10k and there is a charge on my property. Having spoken to Ascent, I have asked for a settlement figure and they want and income/expenditure thing (not something I trust, it's just to see what they can squeeze out of you I think) before giving me one. I have offered around £4k. My main priority is to get the second charge removed. And hopefully for a substantial discount or nothing. Any advice from here please?!? I understand now that I shouldn't have paid them anything but as there is still a charge on my property I felt I had to.
  3. Hi Guys Need your help and advice. I had some old loans with PPI sold by welcome, for which I both was able to claim my PPI! Not just we were told that we had to take those policies as our credit history in the uk was almost non existent, to be able to get the loans! This loans were taken with my ex partner, which now is trying to claim, but they saying that the policy was only to cover the 1st named person, whcih was me, however we both clearly remember that we disclose to sales person my serious liver condition, and we were assured that we were both cover, as stated verbally and as he didn't crossed the i/we wording which he said was to show that we were both covered, Back then this in 2000 our english understanding was not the best and the guy not just spoke 1000 miles an hour as he had a strong accent, he even had the "face to add " a health care product for which he knew at least me I would not be ever able to make a claim! We have the original paperwork which show both our names, the ppi premium-together with healthcare product which we were told was a part of the PPI, and it clearly shows the we not crossed, so I believe that not just serve as proof that the otherwise stated, is in place- I mean we were both covered, as proof that he stated this verbally! We should never been forced to buy those products due to my pre medical conditions, as also this should had never been as a condition to get the loan?! My question, W as my ex partner is trying to get her refund, because she also paid for the loan and her name was in the agreement, does aviva ( underwriter for 1st ppi) and welcome are correct when saying that only me was cover, as technically in the agreement- the we wording was not crossed and left untouched and back then we disclosed my health conditions and were assured by salesperson that was not a problem and that both of us were covered by the ppi, am I correct in my line of thinking and she is entitled to a valid claim, as CAB advisor told her that she had a strong mis selling case? Thanks
  4. Hi all. Not been on here for quite a while but I am really stumped with this. Between 1995 and 2000 we had 4 loans from Welcome 3 paid off but one we defaulted on because of all the force tactics and extortionate charges for phone calls and letters I just stopped paying, I know it was wrong but thought " sod them they have had enough from me " I did make a successful claim for PPI and got paid out, great i thought. Just received a letter from them today stating irrecords show that I am due a further refund as the original offer did not fully put me back in the position I would have been in if I had never bought PPI in the first place. I have moved recently but it states " we have previously written to you regarding this with a additional offer of compensation which still remains outstanding". Due to the time that has passed we have recalculated our offer to include additional compensatory interest of 8% per annum and I have enclosed a revised acceptance form for you to sign and return to us. Our additional offer of compensation is ££££££££. It states. " Our offer of redress will expire six month from the date of the letter, once signed and dated payment will be made within 15 working days." They are requesting copied proof of identity, bit suspicious of this as it's from WF and could it be a ploy or [problem] for me to recognise the debt I still owe. Has anyone else had this.
  5. Can anyone help me please to a massive question ,,I Hi there , can anyone help me please on what I should do , I have had 2 loans from welcome finance in 2003 , I had 1 in 2004 and also a secured loan in 2005 , I still owe for the secured and haven’t been in touch with anyone since I received it and then sold my house , can I and should I claim Ppi , can any give any answers to this please , thank you
  6. Firstly i will say hello and thank you for any help i obtain here the basics of what i had are a ppi policy for a car loan with welcome finance from march 1999 i have a copy of the loan agreement i have tried to claim against welcome but have been told to pursue the underwriter i have contacted the underwriter ( a bit confusing Lloyds say they weren't the underwriter but admitted the would pay out the policy if it had been claimed against and said jubilee group were the underwriter which have replied on behalf of lloyds i have had much correspondence from Lloyds mostly contradictory and i getting nowhere they told me to claim against welcome i asked the question why are Aviva paying out on policies as underwriters in the exact same circumstance yet Lloyds are not the response was they cannot comment on what another companies position is. im at the point of not really knowing how to go on any help would be appreciated thanks Kenny
  7. I have got ppi with welcome finance but the debt was sold on to dlc hillesden Here is my case I took out a loan with welcome finance in February 2004 . I was missold ppi and they owe money . My debt was written off by welcome finance in 2006 and sold to DLC hillesden a debt collection company . Now will I receive the ppi money or will it go to the company it was sold to . Can welcome finance buy the debt back and offset it etc . Bearing in mind I took out the loan in February 2004 . I would be very a grateful if you could reply . I read somewhere that losns taken out with welcome finance only loans after 2005 could be offset
  8. Hi All, I would be grateful for any help to work towards reducing my Welcome Finance loan which has been sold to Coast Financial Solutions despite account being in long term dispute. I do not wish to bore you kind folk with a sob story but think you need a brief history. I got a car from YES Car Credit when I was a student back in 1998. I purchased a property in 2002 and fell victim to Welcome Finance offer of reducing my costs by taking out a home loan. Since then over 15 years has passed and I have put the loan in dispute many times due to charges, incorrect balance and Payment Protection Products including MIF which I was never made aware of. Now I am in the progress of claiming back PPI and have tryed to get WFS to agree to a settlement. I am not greedy just want a soloution to the outsanding Welcome account. The account at present stands at just under 23,000 and has been re-written many times . This is my mistake for giving in to WFS harassment but they stopped interest on balance a while back due to the length of the dispute. Thus this is were its gets weird . Every time I try to communicate with WFS they pass the account on saying they have sold it but so far the purchaser has been a DCA for example Incasso and Cabot who just hand it back after I reminded them that the account was in dispute. Now they say with letter that the account has been sold to Coast Finance Solutions who are based abroad but have a PO Box address in Newport. This is strange because I have offered half the amount as settlement and when you do the maths its a very generous offer. I calculated this by simply deducting miss sold PPI which totals nearly 8,000 and deduction unfair charges. Anyway can anybody advise Many THANKS in Advance
  9. Hi everyone, I am about to make a claim against the above. I have received claim doc from BoS to fill and return within 14days. Does anyone have any experience of filling the form or claiming against them, so I do not make an error. They have sent me questionnaires for loans and credit cards Also, I have previously claimed bank charges from welcome finance and capital one some years ago. I have lost all the paperwork. Can I still claim PPI against them, and does anyone have their address or know how to make the claim. All advice is highly appreciated.many thanks
  10. Hi All, I'm a newbie to the site and I hope i'm in the correct forum. I would be very grateful for any advice or guidance from those of you with experience of similar issues. We took a loan with Welcome Finance in 2007 secured against our home for £17,000. Over the years they have changed companies and are now known as Prime Credit. We have taken steps to sell our home and have accepted an offer. It is only now that we are in a position where we are looking for a new mortgage that we have realised the secured loan will create difficulties. We have paid £234 per month for almost 10 years totalling around £28K. When we finish the loan with Prime Credit in another 5 years we will have paid in excess of £40k Can anyone offer some advice on the best way to approach this with the Loan Company please. We have just realised that if we have to settle the loan first we will not have the deposit needed to move house. We have been improving our credit scores over the past few years and are bordering on achieving Good. Would it be advisable to apply for an unsecured loan to pay this off or would this also affect our mortgage application. We are so confused about the best way to deal with this Many thanks in advance for any help you may be able to give.
  11. Hi All, New to CAG so sorry if i've posted in the wrong area. I'm looking for some advice i Took out a Loan with Welcome Finance on the 27th November 2007 for £2000 with interest and PPI came to around £3000 to payback, half way through the Loan i lost my Job and was unable to Pay this loan back, and as ever "Buried my head in the sand" shamefully and ignored this Debt, i was also alot younger and stupid to even get a loan back then i think it defaulted and remains outstanding. I had a telephone call from a company called the PRA Group the other day saying that they had purchased this debt and the balance was a whopping £4837 so from around £1500 remaining to nearly 5K i was astounded I've had no contact or anything in 10 years! and i said to the lady on the phone would this not be Statue Barred and she apologised and confirmed it was in fact SB since 1st May 2016, having thought about it i called the WFSL to ask if the loan i had did have PPI and she confirmed it did, she advised the Debt was sold to a company called Experto Credit in May 2014 i never heard anything from this company probably due to the fact of house moves etc, she advised that if a PPI claim was what i wanted to do i would need to go through FSCS which i called and gave the reference number provided by WF and she would send a claim form in the post. my Question is having not Paid off the Loan, the loan being statue barred and the Debt being sold on to Experto Credit then PRA Group, if i do a claim will i receive the funds to myself or will this go back to the loan, Either way I'm not bothered as i never had so wont miss but at least something would go back to the loan even though WF unfairly added thousands extra on. any help/advice would be very much appreciated. thank you.
  12. Hi, I applied for PPI from WFSL through the FSCS in November just received their decision letter saying that yes they owe me PPI but because I owe WFSL an amount on another loan they will offset it. WFSL have sold this account to PRA group for collection and it is also statute barred. I have read on various threads that apparently the FOS has said that if a debt has been sold that the compensation cannot be used to offset the debt, I have looked at the links in the threads but none of them take me to the relevant info and I cant find anything about it on the FOS website, can anyone point me in the direction of where it states this on the FOS website as I want to get all the information I can before I raise a complaint to the FSCS. Thanks
  13. Hi all, Just thought Id post a pic of my identical twin boys who entered the world on 13/12/2017 at 0709 & 0720. Doc1.pdf I hope you can all give me a little leaway if I ask stupid questions or seem lazy this week, were (my partner and I) both burned out already an to top things off one of them have a cold so even less sleep.
  14. Waiting time before first payment of UC is made down to 5 weeks, that's if no other delaying tactics are used. The 7 day wait after claiming before payment can be applicable in the first place to be abolished. The payment to be applicable from day 1 of claim. A full month's payment to be given if needed in cases of hardship within a week of making the claim to tide the claimant over that first month and a full 12 months to be allowed for repayment of this advance. Housing benefit continues to be paid for the first two weeks of transition periods between other benefits an UC. It does not address the many issues related to UC but it will ease and relieve the initial hardship it causes as it is currently applied. Work & Pensions Secretary to spell out the details of this announcement in Parliament tomorrow (Thursday), including the dates on which those changes come into force.
  15. Hi everybody First post for me so not quite sure if I have done this right. Put in claim for PPI through Resolver for Welcome Finance. Had forms back from them, filled them in and sent them back. Have now received an offer for £6,208 but they want to take £4,595 off to settle a defaulted loan which they have sold to a DCA and are going to buy back so this will leave me with £1,213. The loan was originally taken out in 2007 and I defaulted on it 2010. I have received letters from a DCA but that was about a year after the default but I have not spoken or paid them anything due to my financial situation. Can anybody tell me if this debt would be statute barred. Also can Welcome Finance legally take the money off the refund to pay back the defaulted loan. The loan i defaulted on had no PPI on it. So I wonder can anyone tell me if they can use the PPI refund for this loan or not as the refund is from 2 other loans I had with them and were paid off. Thanks
  16. Hi First I have to thanks to the users of this forums because it thanks to much of the info I got from here that I was able to claim a few PPI £!! I finally manage to claim some of the PPI that WELCOME has misold/forced me to take with a few loans I had with them over a few years, even though pre 2003 they referred me to the underwriter - AVIVA, for which now I am waiting for a reply. My question is related to a worthless healthcare insurancce that they package together with the PPI, even after I had disclosed that I suffered from several health problems, which would make impossible to ever made a claim, but again due to the desperation and urgency I took the loans anyway! On the refund WELCOME offer this premium is not included but I believe and once they accept the liability on the misselling, I should be entitled to the refund of this healthcare insurance on top of the PPI refund, and the same for any future offers from AVIVA= which was the underwriter of the PPI and healthcare ins. pre 2003. Does anyone have any advice or experiences on claiming this? Finally, I took a joint loan with directline loan back in 2004, for which my ex=partner manage to claim the PPI but I never got a cheque, and I thought the guidelines are that all parties involved should equal parts of any refunds, or am I wrong? Once again thank you all.
  17. Hi Took out a Welcome Finance secured loan in November 2007 for £20k I have no defaults, pay £386.53 a month. My partner is about to be made redundant and was wondering about offering an early settlement figure. This is now under Prime Credit 5 since the demise of Welcome Finance. I know in my last statement in 2016 the remaining balance was £19719 it has been repaid in theory several times over with their extortionate charges. Is it worth pursuing early settlement for this with partner being made redundant? Thank you
  18. Dear Sir or Madam Back in 2009 I lost my full time job of 9 years, I had no work at all for a minimum of 5 years during that time I got letters from what was known as the CCCS back then now I believe Step Change and help from you too, I sent a letter to all my creditors back then and offered £1 per month which has been paid by a regular standing order ever since without default, a few credit cards, mobile phone contract got cancelled which Lowell had and the three contract through your help and letters from this site, the last lot of cowboys the welcome finance got to collect my debt, was not happy with £1 per month, I told them they accept what they are being paid or go without, since then with todays letter I have received 2 letters from Welcome Finance wanting me to ring them and pay more money, I cannot afford more money and they are not the only creditors I have, I will not be ringing them and since 2015 when I did some I.T. Courses I have each payment made on an Access Database, I need some sort of letter Template or advice on what to do, there is only temporary work out there nowadays through agencies, if work drops down you get laid off so can't make any long term changes for short term work, I do not want to be harassed from these people I cannot afford to pay more end of story Thanks KeithCP2
  19. Good afternoon, I have recently found my original finance agreement from Welcome Finance in 2007, for which I believe I was mis-sold shortfall insurance on the agreement. I was told by the salesman that if i did not take the shortfall insurance, then i would not be provided with finance. I had no idea it was optional until recently. I have contacted the FSCS in relation to starting a claim as per the Welcome website, I have the original credit agreement however, I have no details as to who the shortfall insurance was through as a) I was not given any documentation by Welcome other than the credit agreement and b) I never had to make a claim. I cannot contact Welcome as they are no more and want to have as much information as possible for the claim. Naively, I thought it was via Welcome Finance but it appears that was just the credit agreement. Can anyone assist with identifying who the shortfall insurance was through? the date i tool the policy out was April 2007. Any help appreciated
  20. Hi All... First off apologies if I am asking something that has been answered elsewhere... Truth is I'm in a massive hole and trying to find anyway out (not just with welcome lol) Long story short... Took at a 3rd charge loan with welcome about 12 years ago...it was a struggle from the off... About 3 years in welcome offered us the chance to resign to extend the length of the loan and reduce the payments which we did... Split up with the wife who remained in the home about 6 years ago. For the past 5 years no payment have been made to welcome. Current balance is about £29k. My initial question is that they have never really chased for the monthly payments....the only contact we have from them is a yearly statement and that's it. The debt doesn't appear on my credit file however there is a charge at land registry...does anyone know why this might be the case that they are not chasing us for such a long period of time? House in massive neg eq so am desperate for any ways out Thanks all
  21. hi I'm a welcome finance loan miss selling customer ppi and loan - hi thankfully I'm one of the lucky ones as I got a refund of my insurances through the finantial services compensation scheme and I don't have to pay my loan back as they admitted to us for the miss selling of the loan - and welcome compliance gave us three options only one of them we could take it was not written off but they could not make me pay the debt back as they had deamed my loan un enforceable it remained open on our credit file for 6 years and then it came off but they could not make us pay the debt back and they could not take the house from us either as it was un enforceable . but my advice is take your case to the financial services compensation scheme and as the company are no longer trading and cant pay their customers out they are paying out on behalf of welcome finance .
  22. i had a HP agreement in novemeber 1998 for a car taken with welcome finance. Recently i thought i would try and find out if ppi was included. I was young and silly at the time but needed a car. Through writing to WElcome -i have found out i did have PPI and what the premium was paid including the dates taken out and also a policy number. - all paid off i may add. Welcome have stated they dont know who the underwriter is with?? i have contacted: Aviva Llyolds in relation to this and both even after quoting policy number etc have denied being the underwriter?? I,m not sure who else to contact in regards? anyone else have any underwriters for arround that time that i can contact please? any help would be appreciated. thanks
  23. Hi all, I have been a member of the site for many years, and was given great info about reclaiming bank charges years ago, thanks for that. However, my problem is now with Welcome. After scouring the Welcome forum for months I decided to go for the PPI on the loans I had with them, and through the info from this site I managed to get back a good bit of cash, again thanks, but Welcome used the refund to pay off an outstanding balance on my last loan, which I thought had been paid off, since found out why it is still open, but that's another story. However, after returning to this site I figured that there may now be charges I can reclaim, so after reading up on many stories and gathering advice, I sent off my £10 and £1 postal orders to Welcome for my CCAs and a SAR and this is when the problem began!!!! My first letter went to Welcome on February 10 and since then I have four letters from Welcome saying they can't prove who I am and each time I have sent them new proof. To date I have provided them with One of my original loan agreements, which shows my previous address, it was only one I had Letter from solicitor after sale of my previous address, showing full payment to Welcome for a secured loan Letter from Welcome Finance showing loan balance paid off, this was from my previous address. A bank statement showing current address Telephone bill from current address Letter, to my current address, from Welcome regarding a successful PPI claim Letter, showing current address, from FSCS regarding my PPI claim Birth certificate Divorce decree Welcome keep asking me for a passport, driving licence, firearms certificate or a police ID card and I have repeatedly told them, in letters and emails that I cannot provide these as I suffer from Graves Eye Disease so don't drive, I have not been abroad for more than 10 years and my passport expired about 7 years ago so don't have a valid passport, I do not own a gun so do not have a firearms certificate and I do not have a police ID card. Again I received another letter today and after scouring the house have sent them my latest pension plan and a copy of my telephone and Virgin media bill. When applying for my PPI I didn't have to send this much documentation, and I have asked the person dealing with my latest request to confer with the person who dealt with my PPI. So if these latest documents don't work, apart from standing outside their Nottingham offices with my name in bright neon lights, I have no idea what else I can send them to prove who I am. And bearing in mind they have written to me four times and I have replied to each letter with further proof of who I am!!!!! Does anyone have any advice about this????
  24. hi all I am new to here I have a dilemma about 8 0r 9 yr ago I had a loan with welcome and as I moved around and had problems I just forgot about it, in 2012 I was given a CCJ and is now on my file from IND LTD I refuse to pay as the length of time and welcome went bust out of principle I was young stupid and hassled into taking a loan I was only enquiring about. just before the 6 yr was up and debt would be wiped ind got a ccj crafty but they have now issued me with another ccj for same debt and I am due to go court on 16th march. any advice plse on how to get these off my back. thanks
  25. I would appreciate help with the following: Name of the Claimant - Cabot Financial (UK) Ltd Date of issue – 06/02/2017 AOS - 24/02/17 Defence to be submitted - 10/03/17 Particulars of claim: 1. By agreement(s) entered into between the Claimant and Defendant, the Defendant has failed to pay the sum of £23k. The Claimant has requested payment but the Defendant has failed to pay the full sum demanded. 2.The Claimant claims the sum of £23k and interest under s.69 of the County Courts Act 1984 at a rate of 8% per annum from 03/02/2017 until judgement or sooner payment. 3.Costs. The claim does not include issues under the Human Rights Act 1998. 4.The Claimant has complied with Sections III and IV of Practice Direction PreAction Conduct of the Civil Procedure Rules. What is the value of the claim? £24k Is the claim for a current account (Overdraft) or credit/loan account or mobile phone account? Secured Loan (3rd charge). Joint with wife - 2 separate claim forms received. When did you enter into the original agreement before or after 2007? Nov 2008 Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.- Debt Purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? Yes Did you receive a Default Notice from the original creditor? Not certain Have you been receiving statutory notices headed “Notice of Default sums” – at least once a year ? No Why did you cease payments? Financial circumstances What was the date of your last payment? Not sure when original payments ceased. Arrangement set up with previous solicitor Nov 2014 with payments ceasing early 2016?? when Ascent took over from previous solicitors Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Couple of initial questions/thoughts: Can we submit a CCA request as this is a secured loan and was taken out in Nov 2008? Should we be sending a CPR 31.4 request? The POC are general and vague Is there any mileage in arguing as well that the original loan was missold and affordability was not assessed appropriately? Any initial help would be much appreciated Thanks CBBlue
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