Hi, I maintain several websites for clients as part of a service I provide, to achieve this I rent servers for my clients from a web host company, and point their domains names to that hosting company. Clients emails are provided using an imap client, webmail, provided by this company. Each client has multiple mail boxes attached to their domain name. This service requires a "main domain name" as the owner of the rented server, I used the name wirral.net, this meant that the webmail access would be http://webmail.wirral.net/ In January 2018, I received multiple calls from panic stricken clients who could not access their email, instead they faced a big red warning screen from google stating "Malicious Site Ahead, the person who owns this site could steal your bank details" or "Deceptive site ahead" Attackers on X.site may trick you into doing something dangerous. After several attempts to request Google unlock my sites they simply wouldn't. I contacted the web host every day who said it was "something on my sites" and not their fault. Google continued to flag up webmail as malicious. I transferred some clients sites to a new webhost and the problem disappeared immediately. I could not move wirral.net as that was the main account holder and I have not yet completely migrated all of my client sites (the ones who were not affected) as this is a time consuming task. I removed all data from the wirral.net website months ago, the website address is actually clear and accessible. The webmail.wirral.net address remains blocked by google you can see that by hitting the link. I have no control over that address, I cannot do anything about resolving the problem there. The web host does have control over it, but still they do not understand what is wrong, and have continually said its not their responsibility. The last communication (yesterday) stated " they are failing to see how this has anything to do with them", followed by even more conjecture regarding the problem. This has caused me months of disruption, and hours of migrating mail boxes and websites to a new server, is there anything I can do or anywhere I can go for advice on this matter? thanks

Hi Guys, I picked up a Sony Vaio for next to nothing and it's in pretty good nick. I am however having internet connection problems. I have connected it to my router via ethernet and wirelessly, but Internet Explorer still can't display the web page. The internet icon says connected with 100mbs speed, but still can't work out what's wrong. Thanks in advance.

Hi all Looking for a bit of advice as I need to extract some tables from web pages (nothing illegal) I have been looking for a free easy to use Excel web scrapper but they all seem to be pointing to specific web data (eg Yellow Pages) and have been advised to use Microsoft Power Query which I have downloaded and installed. I have had a quick look and it looks quite a powerful tool but has anyone ever used this tool. The MS instructions are not meant for the simple brained operator who has not got 10 A levels and a degree in IT Any help would be very much appreciated. Note .. I am not a novice Excel user. I can advanced functions and program with both Macro and VB language British Expat TIA

I have been invaded. This keeps interrupting my business in the Bear Garden. There is this Essex or somewhere in the south east smug little man who is telling me how to make millions in the next few months. A smug little varmit that needs sorting out if you ask me.He and his chums. All sorts of adverts pop up,some asking some rather interesting questions when you are viewing anything. Blocking your computer and seems to sneak in. Any tech minded ones who know or had dealings with these infiltrators before. And of course the easiest way to get rid of them for people with limited technical knowledge such as myself. Free if possible. I cannot see them on my programs.So struggling to wipe them out. Thanks. Tawnyowl.

Hi cags I hired web design company to design my e-commerce store. I have discussed every thing about design time was set for 4 to 5 weeks . Design was not what we discussed specially product pages. They offered to add 30 products and will show me how add ,edit product how to operate site which they never did. 50% deposit was paid and remaining 50% will be payable before go live. once web site gone live i realize issues product image was showing up half awful on mobiles view and tablets. they required remaining balance before the can do any work . I needed go live just don't want create any argue so paid the balance in line that any changes required they will and i have emailed from them to prove . Since they got the money ignorance start no answer my phone calls . so i requested them to provide me admin login details so i can do myself or pay somewhere else to do the work. They refused me admin login details and set up as a user only Stating that they don't give out admin login details their explanation was that you can change what you like and some thing go wrong you will blame on us . its nearly month now this game is going on . last thursday i emailed them that you are leaving with no option to take legal action, their response was go to court and we will take this email as pre-court letter. website is ready to go live . IN their contract i own the website, design ,content after full payment .its wordpress e-commerce and i own the domain myself. They knows that i wanted go live so playing games and causing me potential financial loss . What is my options are? Take legal action against them, and pay some one else to website from scratch and claim the cost from them plus compensations They have no legal right to take my website hostage. when there is no dispute. I am running out from options. any advice will appreciated thanks

I purchase a dash cam, December 2015 (7 months ago) Before fitting in the car I read all of the instruction to activate it, one of the last things I did was to put in the correct date and time, the camera works fine great picture no problem. However when I took out the SD card to have a look at the recording, I noticed that all the dates and times were the same after recording for 6 months, (which if I did have an accident could be a problem). It reverts to the settings put in by the manufactures, when the engine is turned off. I also noticed that the battery had no charge in it even after driving 200 miles. I phoned the manufactures technical department, they explained that it has a faulty battery, which is causing the problem with the date and time. They said I should take it back to the place of purchase. What I would like to know is, how long is a manufactures warrant, and is the supplier responsible for its repair, or the manufacturer?

Hello, One year ago out of curiosity I decided to set the account on the quickflirt.com website. Quickly found that running the website's account on this portal is linked with high fees - money taking out from your bank account in LLOYDS. Due to this I decided to close the account asap. The close and removal of my quickflirt's account was confirmed by website and by quickflirt staff by calling intervention. Unfortunately this month I spotted there is suspicious withdraw out of my bank account on the amount of 40£. Quickly went through the history of my transactions and it turned out that every single month at the same time the identical amount of money was taken off my bank account and it summed up I was robbed on the amount of over 400£. Thats what I want to do is to close the bank account to not to be charged any more. I also would like to open an investigation and get the full refund from the website that was charging me or from LLOYDS directly. Could I easily get the refund for this if I'll prove the money was taken without my knowledge? Shall I inform the Police about this issue? I would appreciate every comment below.

The onwards and upwards march of the ad blocker continues http://www.bbc.com/news/technology-35460785 Once again, like most of you, I hate the intrusion of ads while I'm trying to use my computer or my telephone. On the face of it, these ad blockers should be welcomed by all consumers. However, the people who will really be laughing are the banks, retailers, debt collectors, payday lenders et cetera who will be pleased to see the Consumer Action Group struggle and have difficulty paying its bills so that its very existence is endangered. This forum like tens of thousands of small hobby and enthusiast forums all over the world count on the small amount of advertising revenue to keep their heads above water and to pay their bills. We have hundreds of thousands of people who come to us every year and either simply benefit by reading all the advice and all the experience on this website or who actually get involved in discussions and ask the questions and get the help they need to stand up to the bullying and unfair treatment which is handed out every day by the companies that we all have to deal with. If this forum goes out of existence, those hundreds of thousands of ordinary individuals will lose and the companies that treat them so badly and which dominate them every day will win. If you have a choice, please don't use ad blockers – not only for this forum – but for all the small websites everywhere and for all the ordinary individuals who use them – everywhere – for every kind purpose. If you feel that you do have to use ad blockers, then maybe you should consider making a donation to the site – maybe not just once, maybe on a regular basis. We do our best to help you – but we can't do it alone. We need you to help us

Can anyone tell me if a web site selling items based in the UK has to have full contact details provided. - Such as business name, full postal address, telephone number(s) etc. If yes - the legislation that states these requirements. Thanks in advance for any help.

Hi guys, I am having some issues with a client and would appreciate some good advice as to where to go from here. We have been working on several projects with this client however in July they began to drop further into arrears with their account. In August we asked them to settle their account as their was an invoice since April and they had failed to make payments several times. This led to several reminders and several times they promised to pay only for them to not make any payment. Finally I had no choice but to suspend the account. This is normally enough to quicken the payment up however they accused me of blackmail! After receiving some good advice I offered to unsuspended the account if we received 50% of the payment and we could discuss what their issue is with payment. They soon demanded that they had full access to the website which we have denied. The problem is they owe a large proportion of the fee for SEO and for a different project. I also provide them hosting and have control of their domain name which is part of this outstanding fee. I have asked why they are withholding the remaining 50% however they say they have no issue paying it but want to do it in person. I live in Spain and they are in the UK so it is not suitable for me to go there to collect the money nor do I believe they want to be my friends when I arrive. What do I do? Option 1.) Suspend all their accounts until full payment is made. Option 2.) Give them 24 hours notice that we are cancelling their hosting and give them their website (this is fully paid for however the SEO work is outstanding and domain fee). Option 3.) Keep their website live and then open a small claims court? Any suggestions would be appreciated!

A series of attacks on websites and servers using the serious Shellshock bug has been spotted. Millions of servers use software vulnerable to the bug, which lets attackers run commands on that system. So far, thousands of servers have been compromised via Shellshock and some have been used to bombard web firms with data, said experts. The number of attacks and compromises was likely to grow as the code used to exploit the bug was shared. The Shellshock bug was discovered in a tool known as Bash that is widely used by the Unix operating system and many of its variants, including Linux open source software and Apple's OSX. Apple said it was working on a fix for its operating system and added that most users would not be at risk from Shellshock. Attackers have been spotted creating networks of compromised machines, known as botnets, that were then put to other uses. Honeypots One group used their Shellshock botnet to bombard machines run by Akamai with huge amounts of junk data to try to knock them offline. Another group used its botnet to scan for more machines that are vulnerable. Evidence of the scanning and attacks came from honeypots run by security companies. These are computers that have been set up to look vulnerable but which catch information about attackers. Jaime Blasco, a researcher at security firm AlienVault, said its honeypot had seen scans and attacks that used Shellshock. The scans simply informed attackers that a server was vulnerable, he wrote, but others attempted to install malware to put that machine under an attacker's control. The control that Shellshock gave to attackers made it potentially more of a problem than the serious Heartbleed bug discovered in April this year, said security researcher Kasper Lindegaard from Secunia. Continue reading the main story “Start Quote "This is going to unfold over the coming weeks and months” End Quote Marc Maiffret BeyondTrust "Heartbleed only enabled hackers to extract information," he told tech news site The Register. "Bash enables hackers to execute commands to take over your servers and systems." The seriousness of the bug has also led governments to act quickly. The UK government said its cybersecurity response team had issued an alert to its agencies and departments giving Shellshock the "highest possible threat ratings". It had this rating, said the alert, because vulnerable systems would "inevitably" include machines that formed part of the UK's critical national infrastructure. The US and Canada are believed to have issued similar alerts and told technology staff to patch systems as quickly as possible. Amazon, Google, Akamai and many other tech firms have also issued advisories to customers about the bug. As well as software patches for vulnerable systems, security firms and researchers are also producing signatures and filter lists to help spot attacks based around it. Early reports suggest up to 500 million machines could be vulnerable to Shellshock but, wrote Jen Ellis from security firm Rapid7, this figure was now being revised downwards because of the "number of factors that need to be in play for a target to be susceptible". "This bug is going to affect an unknowable number of products and systems, but the conditions to exploit it are fairly uncommon for remote exploitation," said Ms Ellis. Marc Maiffret, chief technology officer at security firm BeyondTrust, expressed a similar view. "There is a lot of speculation out there as to what is vulnerable, but we just don't have the answers," he said. "This is going to unfold over the coming weeks and months."

I keep getting letters referencing an account that is not mine but for a previous tenant of where I live, these have continuously been returned with the new address of the person on but seems to have been igmored. I know it is about bills as I have seen them open in the waste paper box before he left. No the ex tenant has really hacked me off with many other debts being persued via the address Can I send you a PM with his name, previous address and his new address before I get even angrier and inform both the OFT and the ICO that Vodafone are not naintaining accurate records. Sorry, not meant to be nasty but I am now well and truly ...... off with all his debt collection letters

In another thread a member asked if paying with a credit card would be a better option compared to say a debit card - which inspired me to share this, as I thought it was common knowledge that credit cards offer greater protection on purchases than standard bank issue debit cards. When you buy something on a credit card, you are essentially purchasing the goods on finance. Credit laws in the UK means that credit providers such as Visa and Mastercard become jointly liable to you, to ensure that you receive the goods that you paid for, in satisfactory condition. In practical terms, this means that if the shop you ordered something from were to go bust, or they didn't deliver the goods, or they did but were in poor condition or significantly not as described, then you could seek compensation from the credit card issuer (a full refund) if attempts to resolve any disputes with the retailer don't work out. Plus, when you use your credit card details online instead of your bank debit details, if any unscrupulous persons were to get hold of your card details, they could potentially try to purchase other items at your expense - but if you paid by credit card, it will be easier to resolve the matter as the credit card company wont hold you liable for any fraudulent payments. If you do pay by credit card, take care to pay off your balance in full to avoid paying interest charges. The following link leads to an infographic poster about credit cards, shopping online and cyber crime, with some interesting facts about shopping presented in the form of an illustration. Edit: Removed advertising and link whilst permission being sought

Friend of a Friend asked me the other day if a bailiff can charge a levy and attendance to remove fee on the same visit for a PCN so I said not up on fees for PCNs but they cant for council tax and from what I've read I believe they cant for PCNs either because until they have a levy on goods their are no goods to remove I told them to have a Google (did point them here as you do ) and that most fees were set by legislation and England and wales were the same told them their was also detailed assessment against Marston's bailiffs that explains it and Google should pick it up anyway my friend sent me a link to Marston's web site are we reading this wrong it looks to me as if they do charge both fees on same day (first visit ) Am I reading it wrong because I'm not getting this the judge in the Anthony culligan case says no you cant and I understand this is not legislation but he does say as a matter of Law can someone explain what if anything legislation states about this ATR fee being charged the same day as levy fee Its a bit confusing when going by what's on Marston's web site it can be charged Fees and charges Schedule of TMA fees and charges Traffic Management Act 2004 The process On receiving a warrant, we send a letter to the debtor explaining that the debt has been passed to Marston for collection and inviting payment with seven days. The fee for sending this letter (£11.20 + VAT) is added to the debt outstanding to be paid by the debtor. If no payment is received or contact made, the case is assigned to an enforcement agent (bailiff) who, in order to execute the warrant, will Attend the property to Remove Goods (Attendance to Remove – ATR) to the value of the debt and outstanding fees and charges. This action will incur a levy(visit) fee and ATR charge - whether goods are removed or not Central London County Court - Case No 8CL51015 - Anthony Culligan (Claimant) v 1. Jason Simkin & 2. Marstons (Defendants 2. The Fee Regulations provide for a distinction between the levying of distress and removal of goods. There is a gap between the two stages. The purpose of this "gap" is to allow the debtor to make payment of what is due after the first stage. DJ Avent says at paragraph 50 of his Judgment:- "Accordingly, in my judgment the bailiff should not and, as a matter of law cannot take any steps to remove goods until he has given the debtor a reasonable opportunity to pay what is due at the time of seizure. This being so I cannot see that Form 7 can or should include any costs of removal. Mr. Simkin included on the Form 7 he produced for Mr. Culligan the sum of £100 in respect of the immobilisation device. If, as the Defendants now argue, that was part of the removal expenses, it should never have been included in Form 7".

Hi Does anyone know who to report unsecure websites to for example, a payday loan company collecting credit card details through an unsecure page? thanks

I had to book some tickets fast today and I was used to web security, but this puzzle left me scratching my head multiple times What should I enter???:mad2: [ATTACH=CONFIG]44021[/ATTACH]

Hi, 3 years ago my wife and I set up a small letting agents for family and friends and paid for a package of support from a recommended company specialising in set up packages for small businesses in our field, inc 3 years support, web design, offering free uploads of properties etc etc. After 1 year another company contacted us and explained if we wished to continue using the upload facility on our website then it would cost £29 extra a month - after going back to the original supplier they informed us that it was still a good deal, but it was out of their hands. After being telephoned on 3 separate occasions by the new company offering the new subscription service we told them on each occasion we had no intention to subscribe and that we would not use the facility, but it was explained that despite us not uploading new instructions we could still log in and edit existing details which were input during the first year of our original package. Recently we were notified that our 'property search' page no longer had any existing information on, but was directed to another random site. We asked the existing company who we purchased the package from and they referred us to the new subscription company. They told us that in order to rectify the problem they would need 24 months of unpaid subscription totalling in excess of £600. We have never had any paperwork, nor correspondance informing us that the account was still active and they were still applying charges to the account. What concerns me is that if we had not been notified of the mistake, how far would these charges have accumulated. Obviously we have not acknowledged the debt, and would very much welcome any advice - regards jase5red

Just a heads up that yet another entity connected to the Larholt gang ,Web Loans Processing Holdings Limited also registered at 15 Lyndhurst Terrace has recently been set up with the named directors being the rather unnatractive(solely my opinion as i have seen a photo of the guy----urghhhh) Jordan Taylor and Kim Child. No doubt this will be used to fold another of their entities into once the time comes.

Mornin caggers, I thought you might like to know that I recent had cause to call Halifax about their "new and improved" web site - and the advice they gave me was so wildly ridiculous I just had to let everyone know in case they ever called them: I have banked with Halifax for several years and always use their online website to pay bills, view balance etc. Never had any problem at all. We'd had notice for several months that Halifax were about to "improve" their online banking web site and finally this new and improved version went live recently. The first time I logged in to it, it took over 30 seconds to get to each screen until, when actually clicking "submit" to pay a bill, the screen "hung" - leaving the little hourglass there for over three minutes. So I thought I'd call them and let them know that - in case other customers had complained and there was some kind of problem they were in the process of fixing (which is actually my trade, I test software and web sites for errors and bugs). On calling and explaining to them my problem,the lady I spoke to duplicated my transaction on her screen and she said "well it's fine here, it must be you". I tried to explain (without telling her I do this for a living, I know how that would go down) that the web site on her "in-house" computer would naturally be quicker for her because she didn't have to "go through the 'front door' like all the customers do. So she put me on hold to refer my query to her manager. (and all the while my transaction hourglass was still sitting there) When she came back to me she said "You've got a virus on your computer, you need to take it to a computer repair shop and get it repaired as your account has been broken into" My flast was absolutely gabbered at this conclusion. When I explained to her that I couldn't possibly have "a virus" she said "Yes, you definately do, we've told other customers that they have viruses - thats exactly what happens" - I was even more shocked. I feel compelled to convey to everyone that this advice is WRONG. Had I not been in the industry for 15 years I might well have pulled the plug out of the wall, taken my computer to a shop, possibly lost saved memories and paid out hundreds of pounds for a repair that was absolutely unnecessary. I appreciate that there aren't droves of people doing this - but I think the moral of the story is - banking personnel know about banking, don't take any other advice from them at face value. I'm glad she wasn't a marriage counsellor.