Jump to content

Showing results for tags 'water'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • The Consumer Forums: The Mall
    • Welcome to the Consumer Forums
    • FAQs
    • Forum Rules - Please read before posting
    • Consumer Forums website - Post Your Questions & Suggestions about this site
    • Helpful Organisations
    • The Bear Garden – for off-topic chat
  • CAG Community centre
    • CAG Community Centre Subforums:-
  • Consumer TV/Radio Listings
    • Consumer TV and Radio Listings
  • CAG Library - Please register
    • CAG library Subforums
  • Banks, Loans & Credit
    • Bank and Finance Subforums:
    • Other Institutions
  • Retail and Non-retail Goods and Services
    • Non-Retail subforums
    • Retail Subforums
  • Work, Social and Community
    • Work, Social and Community Subforums:
  • Debt problems - including homes/ mortgages, PayDay Loans
    • Debt subforums:
    • PayDay loan and other Short Term Loans subforum:
  • Motoring
    • Motoring subforums
  • Legal Forums
    • Legal Issues subforums

Categories

  • News from the National Consumer Service
  • News from the Web

Blogs

  • A Say in the Life of .....
  • Debt Diaries

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


Location

  1. I'm a builder and do a fair bit of plumbing. The below "tip" will not work if you have a combi boiler, only if you have a normal or pressurised cylinder. If you normaly turn on your hot tap and wait ages for HOT water, try this because it works. Turn the hot tap on full blast, then shut it off... wait 10/20 seconds and turn on again... Hot water. This saves water and gas / electric because the small amount of cold water in the pipe has been hydraulically shunted back to the cylinder and replaced by hot. Where as you would be running the hot tap waiting forever and introducing gallons of cold water into the cylinder costing money to reheat. Try it.
  2. Hi all. I got into financial difficulties over a year ago. I'm on JSA and have no other income like pension etc. I got behind with my water payments and the debt currently stands at around £1000 - my local water company is one of the most expensive in the country I believe. I went to CAB a few months ago and filled out the relevant paperwork and showed proof of incoming money etc. I was then told the water company would send me payment slips to pay £13 a month for a few months then it would be under review. However, just before christmas the water co sent my some payment slips of £260 each, payable each month for the next 4 months. I contacted the guy at cab about this and he said he wasn't aware of any of that and maybe the water co are still processing my 'claim' under this 'water care' scheme that have for people on a low income. I left it until I then received the same sort of thing again from the water company, 4 payment slips for this £260 a month for 4 months. I waited until now thinking they were sorting out this other scheme of £13 a month but they've now written to me saying it will go to court. I will contact them tomorrow anyway, but I just wondered is there any way I can make a realistic 'offer' of some amount to avoid court? A bit like a token payment to a credit card company? In all honesty, I'm financially stretched as it is so it would be a tenner at the most and that would be a struggle to be honest. I'd appreciate any advice here before I contact them if possible as I don't want to feel they have me over a barrel so to speak and I have to abide by their terms or it's court. I want to pay, but I also want to be realistic in what I can afford at the moment. Thanks for any advice, appreciated as always.
  3. I am one of 4 adults living in a house provided by Birmingham City Council. I hope you can help Almost 3 weeks ago our combi-boiler broke leaving us without central heating or hot water. The council attended promptly after reporting it (but beyond their 24 hour promised call out) and said that a total replacement would be advised. The boiler has been fixed on average 3 times a year ever since it was fitted and is in a terrible state. After many phone calls, failed promised visits, we are still without heating. They claimed they have to fit scaffolding before a replacement could be executed, but they have not turned up on the two promised days to fit it. As far as we know, no scaffolding means no boiler. The council have said that the job will be done by 3rd Feb which means we will be over a month without heating and hot water. They gave us two tiny fan heaters to heat a 3 bedroom home. Our house is on a meter and one room consumed £7 of electric in a 14 hour period. Heating water via kettles and pans to wash in a bowl with a jug is costing us dearly and my mother is becoming ill and depressed thanks to arguing with the council in a bid for cooperation. We are becoming quite desperate. We are a working household and the council promise to call before turning up without notice, they fail to call leaving us to come home to 'We missed you notes'. They threaten to charge a £40 call out fee should we not be there when they visit without notice. If we take days off work, they don't turn up. They have ZERO comprehension of how much this is costing us. We have no date for repair and are becoming quite distressed. One occupant in the house has a heart complaint, the other diabetes. We have contacted the higher management of Morrissons (the company who do the councils boiler repairs), the council, and our local MP, we are getting nowhere. How do we sort this. Can we be compensated for the electricity? Should we have to pay full rent for no hot water or heating for a month? Thankyou NB: The council told us that a partial repair had been noted at our home on the boiler. This is lie. When confronted the council worker said that he actually didn't do a partial but posted a 'Missed' note through our door - he did not. We feel our home is being used to process claims for repairs that are not happening. Another visit at 9.30 in the morning was logged as an 'out of hours visit' according to the council. We are not receiving the service that they think we are.
  4. in 2002 we moved into a converted flat (3 flats in a house) on the top floor. we stayed there until 2012 then we moved to a 3 bedroom house. to our shock we got a water bill yesterday for 400 quid sent to our new house,for our old flat. now we have never paid water in the old flat and never were told to pay water by anyone. neither the landlord or the water company. we were under the impression it was included in the rent as no one asked us to pay it. i rang the water company and they said that the landlord never told the water company the flat existed until 2008. then when we left in 2012 they told them who used to occupy it. now surely something funny going on here? i wasnt asked to pay water bills in 10 years and all of a sudden when i leave im told to pay 400 quid a year later? i need to know my rights here please because something isn't right. if i was asked to pay the water bill from 2002 till 2012 then i would have done. but no one ever did. im totally confused here as it seems something dodgy is going on. any help appreciated please.
  5. Today we received a letter from Moorcroft stating that they are collecting a debt for Anglian Water. The bill itself actually stretches back over the past 5yrs, the majority of which I have been unemployed and £11 per fortnight was being taken from JSA to pay towards the debt. We have been in our current property for 3yrs, at the end of 2012/beginning of 2013, while having some remedial work carried out, it came to light that there is an issue with our water meter, being that it seems that our supply is connected to next doors meter, and vice versa, and owing to a dispute between the local council (its a council house) and AW over who initiates the process for solving the problem, the meters are still mis-connected, and ever since we have been on estimated bills. Now, considering that for the best part of 2 years, for all we know, we were being charged for next doors water usage, would we have grounds to dispute the amount they are claiming we owe? And if so, what is the best way to go about it?
  6. Dear all, wondering if anyone can offer some advice? My partner received out of the blue today, a letter from SRJ Debt recoveries titled in red REFERRAL FOR LITIGATION. It says that they are acting on behalf of their client Anglian Water. All the letter has on it is a old address of ours which we lived at over 6 years ago. We did have a dispute with Anglian water at the time as the property we rented had a septic tank. We only lived there for a short time as the landlord lived next door and made our life hell. Anyway we never heard from anglian water again and the letter from SRJ has no dates the water bill was for. After we moved out the landlord rented to polish tennants, they left without paying bills and we were chased for a gas bill that was theirs. We later found out that the landlord gave our new address to British gas and it took me a year to prove this bill did not belong to us. Do utility bills become statue barred after 6 years. There is no default for it on my partners credit record. Are we best to ignore it as dont really want to communicate with SRJ, as from experience with the gas bill our life was made a living hell. The landlord has since passed away . Many thanks for your help in advance
  7. Have sorted out my water account, or so I thought but something else came up whilst doing it. I have a water meter with one company, but have found out that waste water is with another and the point is though have never had a bill from them Advice please, do I sit on my hands or what ?
  8. Ofwat, the water regulator, has confirmed that it has turned down Thames Water's request to increase customer bills by up to 8% next year. Thames had asked to add an extra £29, or 8%, to the annual average household bill for 2014-15. But the regulator has ruled that it must stick to a 1.4%-above-inflation maximum rise, set in the latest price review. The company said it was reviewing the decision carefully. It has the option to appeal against the decision to the Competition Commission. http://www.bbc.co.uk/news/business-24864714
  9. Hi all. Had a debt letter from Wescot today claiming £931.00 On behalf of Anglian Water. The bill had both my name and ex wifes name on it. I have no idea why they are contacting me so I called them. Apparently the bill is for an address that my ex lives at and dates back to 2005. He also mentioned something about closure in 2008? My ex still lives at this address so why the hell are they contacting me! I was with my ex in 2005 and I can only asume that it is from a previous property but she dealt with all the bills. What can i do about this? please help Chris
  10. Only get asked for brunch when people have problems. it was good too Friend has CCJ about £1000 with water company, in great financial difficulties and knew water was the only one they couldn't stop. Which way can we progress. Anyone help please?
  11. ive had a water meter fitted a few months back.. .couple of weeks back wife showed me a wet patch on the kitchen floor, assumed as it was behind fridge freezer that would be the cause. Long story short its now pretty bad and ive ruled out fridge freezer so that only left a very hard to access stop cock/water pipe. ..its housed at the very back of a right angle cupboard. Crawled inside and blow me its leaking bad from it looks like from behind the stop cock. ..im now wondering as there was no leak before water meter was fitted and there is most certainly a bad one now, would the company who fitted the meter be liable. Or is it a case of bad luck.... The amount of water that's leaked will have ruined the carcasses of the cupboards and most likely ruined the screed floor ...cupboards would need ripping out to allow the area to dry at a minimum. any thoughts who is liable...no leak before meter...now a pretty major leak.
  12. Hello All, I have a debt with Anglian Water for £175.51 which has been handed to a debt collection company called Advantis who sent me a letter about it, [ATTACH=CONFIG]46977[/ATTACH] I initially just screwed the letter up and was about to bin it, when I stopped and thought I'd better deal with it and try to arrange a payment, so I e-mailed them. After a few days, I got a response back saying that they reject my offer of £15 per month, and I should fill in a statement of means including all of my expenses, which I've done. [ATTACH=CONFIG]46978[/ATTACH] I sent them an e-mail back with the statement of means attached, saying that, no, all I can afford to pay them per month is the £15 I offered. What are my rights here? will they come to my home and try to force entry to take my goods? will they take me to court, and if so, what will happen then? Many thanks. Regards Edit: Images appear to be thumbnails, here's a link to both: dropbox[dot]com/sh/zhesvsae49n5fcp/j13bNxRSYv
  13. Ofwat, the water regulator, says it plans to block Thames Water's request to increase customer bills by up to 8% next year. The regulator has published a draft decision blocking Thames Water's request for the interim increase. Thames had asked to add an extra £29 to the annual average household bill. The draft decision will be followed by a short period of consultation to allow for any new evidence. The final decision is due in November. Thames says it has faced extra costs of £291m, because various items have cost more than the amount estimated when the price regime was set in 2009. Ofwat and Thames disagree about how much these items will cost the company. These include bad debts, the transfer of private sewers, land purchases and higher Environment Agency charges and could not be fully estimated at the time. As part of the regulatory process, Thames Water had planned to apply for an increase once the figures were known, In response to Ofwat's statement, it said: "We will review Ofwat's draft proposals and submit our response in due course." Evidence Every five years, Ofwat sets the prices that water companies can charge. It said it had now looked at the evidence that Thames Water had provided and that although the company did face higher costs, they were not high enough to trigger a price rise. Thames is the only one of the 18 regulated water companies to have applied to the regulator for a bill increase in advance of the next pricing review. Ofwat's chief regulation officer, Sonia Brown, said: "We said we would challenge Thames Water's request. We have looked at the details and do not believe the current evidence justifies an increase in bills." The regulator's consultation on its draft decision gives all parties, including Thames Water, the opportunity to submit new evidence. Any price increase would start from April next year. Ofwat's previous agreement with Thames allows it to increase charges by 1.4% above inflation in 2014-15. More on this story...
  14. OK, so we all get water bills but here is my question.... On my bills I notice that the wastewater volume is the same as the usage volume, ie Thames Water are saying that they process the same volume of wastewater as the water I take form them !! This can't be correct, how can I flush or put down the sink the same amount of water that I take ? Sure when you have a cup of tea you pee but is it the same and what about when boiling water for cooking and the steam that comes off ?, what about when I use my jet wash to clean the car and the water goes into the drive ?, When you hand wash clothes some of the water stays in them (and probably goes into the lawn from the washing line). Come on how can a water company say that the charge for wastewater is the same volume ? Anyone had experience of this or is there a ruling in regard to it, certainly in my view the water going out of the house should be less that the water coming in. rgds
  15. Hi, I have received a claim from severn trent water for £220 as well as around £70 in court costs from Nottingham county court. I have recently moved to London and for that reason have limited funds. I was however under the impression that my previous housemate would be paying this bill who didn't. I can no longer reach out to them. Typically companies go down the route of debt collection first so I am suprised that they have immediately went this route. I would pay the bill however minus the charges which they are not willing to remove. Is there any advice anyone can give more than anything I want to avoid a CCJ on my credit file if I wait till the court will this have a permanent effect on my credit file? Does anyone know that if I can set up a payment plan through STWater while avoiding the CCJ or am I past this point now? Thanks for the help in advance. Regards, timeforachange
  16. I am in dispute with my water supplier. Briefly, when they installed a water meter they caused a leak which remained undetected for a year. It has caused major structural damage to my property. My insurance company are dealing with a claim against them for this. However, part of the damage caused was to a concrete lined pond, which now leaks to the extent that I'm having to put in a couple of cubic meters of water each week. Until my claim against them is finalised (which could take a year or more) this is an ongoing situation because the liability for repair rests with them. They have issued me a) with a bill which includes the amount of water leaked and b) with a subsequent bill which includes the water I'm currently using to refill the pond. I'm refusing to pay and I've told them why (by phone, by letter, by solicitor's letter). However, they keep sending statements and today sent a demand which included a threat to register a default with the Credit Reference Agencies. It is my understanding that OFT guidelines preclude this - as there is a dispute - and I've told them this. However, I don't know if there is any law which prevents them doing so. Does anyone know?
  17. I missed my last payment - I just overlooked it got a letter dated 28 August saying Overdue Account: £48.55. If you don't pay in full, we may pursue you in the courts and add £65 for legal costs and fees. We will register defaults with CRAs and "impact" your ability to gain credit, etc. [English is not their strong point - impact is not a verb.] Phone us to agree a solution to this "serious issue", etc. I can pay, and will pay, but I feel the rude and aggressive tone deserves a response. I'm considering delaying payment until 28 September and writing to them to say that this is because of the tone of the letter. Why didn't they just write and ask me to pay the overlooked bill? What a repulsive company!
  18. Welsh water have since been awarded a CCJ against me for unpaid water rates which I had a dispute over. My question is this, my origonal water bill was £2,800 and they have been awarded a CCJ for £3,400 the rest was legal charges or fees as they like to call them I phoned them and agreed to pay £3000 immiediatly to bring the case to an end, as you can imagine they refused point blank and have done so from the start. Am I within my rights to ask for a detailed run down of there costs and recipts so I can reduce the so called charges elements to there claim. I am more than willing to pay some costs and the actual water bill itself. What plan of action can I take from here.
  19. Good afternoon everyone! I've been renting a room in a flat with live in Landlord for 5 months. The landlord and his 2 little daughters live in the other room of this 2 bedroom flat. I didn't register with Thames Water and have no idea why the bill came in my name. I don't mind paying bills, but this situation seems ridiculous. As far as I know everywhere people pay around £100 pounds a year(!) for water. But here they ask £500 for the 4 month's period. The landlord receives benefits from the Council and it is very easy to establish who is the main person here. Why on earth would Thames Water chose to send such a bill in my name?? Can anyone please help me and tell me what to do??
  20. Thames Water has asked its regulator, Ofwat, for permission to raise prices. It wants to put up bills by about £29 per household during 2014-15, but has asked Ofwat if it can spread the rise over more than one year. The company says the rise is needed because of increases in Environment Agency charges and to cover the cost of preparing for the construction of the Thames Tideway Tunnel. Ofwat will examine the proposal and make a decision in three months. More...
  21. Hi help please! East Surrey waters solicitors sent me a letter 17th June saying reply in 14 days or we will take yout to court for the approx £270 you owe. I replied in writing immediately explaining my difficult position (2 babies, recently become single parent) please could they accept payment arrangement of £50.00 per month by DD. I had not heard back from them until today i received a claim form from the local county court for the amount o/s and court costs etc. I called them up and explained i had sent the letter requesting payament arrangement but the girl said nothing she could do as it had not been received. I have to go to court. I send everything by recorded delivery but can I find the receipt for this one, NO!! Im so annoyed with myself, ive searched high and low, I have however found the receipt for the posting i did that day which shows i paid for a recorded signed for letter but just doesnt give me the tracking nuimber! Can someone advise what i could do about this. I have been working hard to repair my credit rating sp really upset this has happened
  22. Hi All, I am posting this as I am looking for some advice regarding a CCJ logged on my account. To try and keep the long story short I recently signed up to Experian and I have found that I have a CCJ logged on my previous address which I was unaware of. After speaking to Northampton County Court it was from Anglian Water and for the amount of £227. I rang Anglian Water and explained to them that I had left the address and they still thought I lived there even though I notified them on the phone (unfortunately I dont have proof...), so I sent them a letter with a copy of a letter from the estate agents explaining the dates of my tenancy. They re-issued me a bill which was £105.09 + an £87 County Court Claim fee totalling £192.09. Now that amount conflicts with the amount on my credit file, so I rang Anglian Water and they claim the amount is correct but the additional cost to make it to £227 is from a debt agency they passed the debt onto. After speaking with Northampton County Court they have told me the claim came from Anglian Water not a debt agency. Would this mean I may have a case to get the CCJ set aside? As the amount billed from Anglian Water is conflicting the amount on the claim? Obviously I accept I can't get the CCJ set aside due to moving house and not receiving the letters as I have no proof I notified them of the address change. If anyone can give me some advice that would be great Thanks Rob
  23. We are currently looking at replacing our lead supply pipe since all of our floors are up at the moment anyway. From what we can tell, we share a lead supply pipe with 3 other properties (terraced) something like this: x----1-----2-----3----4 Where x is the stopcock and we are property number 3. Neighbor number 4's supply pipe splits off from our property under our living room floor; we think a similar thing happens for properties 1&2 as our supply pipe seems to head off outside as apposed to neighbor number 2's house. Neighbor number four also wishes to replace her lead supply pipe. Ideally we both wish to have our own supply pipe as water pressure is naff, especially when everybody is fighting for water in the mornings! Does anybody have any experience with Yorkshire Water in terms of getting off lead piping and getting a separate supply at the same time? I know they have a scheme where they will replace the lead upto the property boundary if you replace the stuff on your property boundary (that's fine, we're both prepared to dig a trench and lay 25mm MDPE etc). With this being that case, are Yorkshire Water likely to impose additional fees to give us both a separate supply?
  24. Amazing. Just called ThamesWater - you know, one of those companies which doesn't seem to pay much tax and whose CEO only got £274,000 bonus because he didn't do very well. I wanted to inform them about a new address and to open a new account. I asked them what the fixed charges were for and the woman told me that it was for maintaining the meter and for taking meter readings. I said great, so you'll be round to read the meter, then. She said, No - we don't do that on moving in. You'll have to do it yourself. When I started to point out that this didn't seem to make sense when she had just told me that the £84 per year covered reading the meter, - she just hung up the phone on me!!!!
  25. Good Morning Im having a few problems with Advantis credit so hope someone can help please. Cut a long story short, my partner (who has lived with me for 6 years) used to run a pub with his ex wife. during that time he was declared bankrupt so put the business in his wifes name. they split up some time later. When i met him they had been split up about 8 or 9 month. He got a letter from advantis saying he owed £5k + to anglian water. Assuming this is from the pub, he has argued apart from anything it is statute barred but he was bankrupt so did not have the business in his name plus she kept it on after they split up (unsure for how long) so surely it is her debt. they are arguing it is not SB as they have made contact (not to my boyfriend they havent, this is the first he has heard.) They are now saying if she didnt change the name is it fraud and report to the police, get a crime ref etc and give it to them. (as if, we would just get laughed at). The account is on hold for 14 days until he replies. Any help would be great please thank you
×
×
  • Create New...