Hi all, I have a 2013 Fiesta which has leaking suspension struts. I was told this in May 2015 when the car was 15 months old. I have been in dispute with Ford ever since. Ford's reason for refusing a warranty claim regarding these suspension struts is that they say it is not covered after 12 months by the warranty. I have read through the warranty, both on Ford's website and the printed copy that came with the car, and there is absolutely no mention of them excluding anything other than the obvious brake pads, tyres, wiper blades etc until the car is 3 years old or has done 60000 miles, under the base warranty. Ford have offered me £150 voucher to use at a Ford Dealer to have the £540 job done. This is a gesture of goodwill. I'm not inclined to accept this but am being stonewalled by Ford, who seem to be unable to answer any question I put to them about the lack of an exclusion in their warranty. It feels like they can make any clause up to cover themselves. To me this smacks of breach of contract. I have had the car serviced by Ford and as per the schedule. I am on the verge of taking them to the small claims court, but would appreciate any advice anyone has to offer, particularly regarding the enforceability of a warranty clause that isn't in the warranty and if the finance company are worth persuing (even though it is Ford's own finance) as they have an interest still in the car? Kind regards, Jazzer

Hello everyone, We bought an xbox for the children in December 2014 which we're having problems with - it keeps switching off randomly. I would imagine the warranty was 12 months, so it's expired. This 'turning off' issue seems commonplace - is there any chance I'll be able to do anything under the Sale of Goods Act with Argos? I've tried with Microsoft, but after 40 minutes online chat we're barely beyond 'hi'... I'm still trying now! Any ideas?

Hi We had our garage converted into a habitable room (9 years ago). They installed a new side door. The door has 'warped' and won't open/close properly (can't simply re-align/hang) . 10 year warranty says conversion company is responsible except for third party items which are covered by manufacturers warranty. The door company also advertises a 10 year warranty BUT when we asked them they said they only covered items that they installed themselves. So we have emailed the garage conversion company and had no reply. We have phoned the company twice (over 3 weeks) but there is no-one to talk to except the phone operator - she promised they would phone back but they haven't. Any advice on what to do next and/or where we stand in this matter please ? Thanks in advance, H

Hello there, New user to the forum but hoping i can get some help. I bought a dreams Barcelona TV Bed 2 years ago. Bed was fine and working until approximately 3 months ago when the TV raising mechanism stopped working. Upon calling Dreams CS they instructed me to get in touch with Homeserve Furniture Repairs and have them come and assess the issue. Last week i had the technician come to my house and assess that the motor which raises the TV is no longer working and that they would send me a quote for the part and installation within the next few days. Today, i receive a letter stating that HFR can't obtain the part from dreams, but i'm welcome to speak to Dreams directly to try and get the part and at which point they can come and install for a cost etc. I've spoken with HFR and they have told me that Dreams do not supply them with parts at all - Whats the point of using them then??? I have spoken with Dreams this morning and sent them a copy of the letter as I want to know what my next step is in rectifying the issue with my bed. As HFR have labelled the problem as an out of warranty issue, and it appears Dreams no longer sell this particular bed model, is this any recourse i have to getting this issue resolved? Thanks in advance. Tony

I bought a Samsung 32" LCD Smart TV from Littlewoods back in November (ish) 2013. After just 3/4 months, the TV developed a fault, sound but no picture and had to be repaired under warranty for a faulty inverter. Now, not even 3 years old and it's gone again, same fault, sound but no picture/black screen. Phoned littlewoods, won't help, phoned Samsung, won't help. Although it wasn't a majorly expensive purchase, it was still over £300 and it didn't even last 3 years. Is there anything I can do? TIA

Hi cag, 8th July 2016, I bought an iPhone 6 from CEX, after a few days it developed a fault, I took it back and on the 14th July they swapped it for another iPhone, ok, fine. However, the battery ran out of the new phone, and wouldn't charge up, I took that one back, after making me wait for 3 hours they replaced the battery. after a couple of weeks this new battery has been running out 3-4 times daily, it doesn't hold a charge overnight, and apparently thats not a valid reason for being late to work (no alarm) so, I took it back again, this time, a girl behind the counter but away from the public, who never engages with the public, "the supervisor", obviously hands out her dirty work to be implemented by the counter staff, sent a message, "the phone has a scratch on the corner of the glass face, we wouldn't have sold it like that, and so that invalidates the warranty, if you want a new battery you'll have to pay for it" ok, it does, I brushed against the wall on my in to my house, I remember it, and bought a heft case the next day. hm, I decided not to enter into a public argument with people who are obviously very used to that, the counter is not a service counter but appears to be the front line for battle with customers, I noticed several other unhappy folk there already arguing. How on earth does a little scratch affect the battery ? duh ! could anyone advise me of the best path forwards? I paid for it by credit card. thanks

Hi guys, I'll be ringing up the company tomorrow and Wanted to know what they are like dealing with ? Thanks

Firstly, EVERY point in this review and statement here is backed up with copies of emails, court filings and recordings. So whatever WMS say in response it is true and court records reflect that. What to say about WMS? Sit back because this is a hell of a story. Well my father in law purchased a 5 star policy from them to cover his Range Rover Sport. He paid extra to have main dealer work undertaken should anything go wrong. 2 years into the agreement the engine was destroyed by an incident where was breached after an internal failure. Pretty much fatal. He tried to make a claim against this warranty. This is where our near two year battle started to get a payout on this warranty. At first it was declined because he didn’t use a Vat registered garage even though this wasn’t a requirement of the policy he took out. he was told he HAD to take it out of a main Caffyns dealer as they would not pay dealer pricing even though he paid for the 5 star warranty which included this. After 3 months we finally got them to agree to get an engineer to inspect the vehicle. They used ACE, a company they have used on numerous occasions and who does work under contract for WMS. Not surprisingly they decline the claim. Firstly they claimed low oil. Then aerated oil. Because it was oil related they said they would not pay out. At this point we were dealing with the MD directly. Worth noting the mechanic found 4 litres of oil in a 5 litre sump AFTER the engine failed. He also found ZERO warning lights and zero fault codes meaning there could have been ZERO notice. The failure happened at 70 MPH on a dual carriageway. Obviously unhappy We asked to appeal. At first WMS did not have a clue what they are doing. In fact pretty much throughout despite numerous requests they never once supplied me with a formal complaints for appeal process. Eventually they agreed we could get another engineer to comment. We did and they found that this was not oil related. We submitted the report to WMS who then asked a senior engineer at ACE to reply (he had and has never seen the car). He stood by ACE findings even though the report from DEKRA picked apart the claims. Claim was declined again. During this time we were accused of riving the car to destruction, low oil and not servicing the vehicle correctly by Mr. Collingswood who always had a reason to not want to pay out. We instructed a further engineer MET who also found that this was not oil related and not wear and tear. Report submitted to WMS and again ACE response via an engineer who had never seen the vehicle. The claim rejection was upheld. Again we asked to appeal. Again WMS had no idea of what their own policy or procedure for this was which was even more worrying as we were dealing directly with the company MD. Also over this time as I was helping my father in law, the MD called my employer and the police on me (I was sending him regular emails which in his eyes was harassment). My employer wasn’t bothered and the police said it was a civil matter. These bullying tactics were prevalent throughout – blocking email accounts so we couldn’t contact then, legal threats, insults (he accused me of having “special needs” in one email) We were eventually told a joint report would need to be undertaken as the final part of the appeal but this never took place as ACE and WMS kept moving the goal posts. Eventually WMS tried to charge us £1500 for this report to take place. Which obviously we refused. Not one cost had been refunded or met. They refused to issue a formal decline letter or settle on an actual reason for decline. They blocked further email accounts so we could not speak to them and would not take our calls. As this was not a FCA agreement we could not go to the Ombudsman and had zero come back. Over the course of this period we exchanged hundreds of emails and calls with WMS, put forward evidence and tried to reach solution until they cut off all ties with us. The MD, Claims Manager and everyone else had ZERO interest in paying out our helping us. Most people would have walked away. We took the case to the small claims court. It took over a year. 3 appearances in a court room. And literally thousands of pages of emails, notes and work. WMS hired a firm of local solicitors at great cost (the solicitor costs would have been at least 3 times what the final settlement and claim was if not more). They even hired a barrister to represent them in court (at probably several £100 an hour). At every turn they tried to out spend, out muscle and threaten and scare us off. They failed. After MUCH work and a whole day in court, a year later we won a judgment and pay out. WMS lost. And decisively at that. The judge ruled that this was NOT lack of oil, was NOT caused by not maintaining the vehicle, was NOT due to the vehicle being driven to destruction and was NOT caused by anything we could have foreseen. It was a mechanical failure and therefore the policy should have paid out. The judge dismissed the ACE engineer and his report, the opinions of the MD and awarded my father in law a settlement of just under the small claims limit. In short we won, we beat WMS and they had to pay out because they declined a claim for no just or reasonable reason. Again WMS Lost in court. The judge found that the excuses of low oil, wear and tear, oil related failure were all rubbish. It was a mechanical failure pure and simple. My father in-law still lost money – hire car charges not covered, loss of wages etc. (not to mention the cost of the worthless warranty) - but the money paid for the engineers, experts and the replacement of the engine which he funded himself out of his own money. WMS tried to bully us. Scare us. Threaten us. All so they didn’t have to pay out on what was a valid claim. If we lost we would have been liable for several thousand pounds in costs, court fees and expert fees. It was a risk but we were in the right and knew it form the off. They tried to spend more, use their solicitors to try to scare us off. Didn't work. The message here is simple: DO NOT USE WMS. Don't even think about it. Move on. Read forums and other review sites other than Reevoo (see below) They are a terrible company who use under handed tactics and bullying to avoid paying out. There MD is not above using underhanded tactics to scare you off – from calling employers, to the police and lying to both. If you do not have a FAC regulated agreement you have NO legal come back unless you are willing to go to court and risk losing. Again AVOID WMS like the plague. There warranty is not worth the paper its printed on. Checked out the Revoo score on their website ? 96% This is ONLY from people they have paid out to (read the small print) and does not reflect the real feedback that is all over the net. WMS do NOT payout. The warranty is worthless. More over the company are morally dubious in their tactics and way they treat customers. There is no external or formal appeal and if the MD doesn't like you he will try to ruin your life as well as take money from you. The company are a shambles. They have no idea of their own process. We are free of WMS now and their tactics after near two years hard work. Please don't put yourself in this position. AVOID WMS AT ALL COSTS.

Hi, I will really appreciate your guidance, suggestions and help please. Bought LG G3 phone in June last year from amazon.co.uk for £234.93 (Sold by FRElectronics:Fulfilled by Amazon) and paid by Capital One credit card, it came with a 2 years warranty. I use all my things very carefully and was very careful with the phone; within a couple of months noticed that it overheated every now and then and upon searching online saw it was a common problem with LG G3 but as the phone was at least operational I kept on using it. Earlier this year the screen became yellow at one spot on left side and it seemed that it was also a common problem, I contacted LG support and they said it will have to be inspected at their service centre and since I was out of the country at that time I thought when I will return to UK I will get it checked by them since the warranty is valid till June 2017. Last month it stopped working just like that, I had put it on for charging and later on when checked it won’t work and showed blue screen and sometimes even the blue screen didn’t show. I tried all possible things that were suggested in different forums like taking the battery out and restart etc nothing helped. Contacted LG support through their website and they said they will have it collected and repaired, they got it collected through DPD after about 10 days I got a notification that it’s being sent back. When I collected it, I was very disappointed to see that they have not repaired it and just sent a note that states: “Out of Warranty Inspection Report We have inspected your LG mobile and regret to inform you that due to our findings of liquid damage we are unable to accept repair under LG’s warranty policy. Faults/Found Evidence of liquid residue found. Comment Unit is deemed to be beyond economic repair and out of warranty” I called up their support line straight away and guy on the phone said nothing can be done as its liquid damage, I said to him that it never fell down in water etc and he said that it could happen even with small amount of moisture/dampness entering the phone which gradually expands. I am not happy with the response I got and also do not agree with their findings and advice. I need advice/suggestions as to what shall be the best course of action to resolve the issue and either get my phone fixed, replaced or refunded. 1. Shall I contact LG again? Although I don’t think they will do much as the guy said nothing can be done. 2. Contact Capital One as paid through them and it was £234. 3. Contact Amazon I understand that after 6 months things may become slightly more difficult but like I said above I was always careful with the phone and experienced the heating issues within the first couple of months and subsequently yellow spots afterwards and then finally it stopped working. In my experience the phone design and hardware is faulty as I am not the only one who experienced these issues. Looking forward to your help. Thank you

Hi, I'm posting on my dad's behalf, who in May this year had his caravan repaired by a local repairer. The repairer is just a sole trader, and not a limited company. On his website he says that all repairs he does he gives 12 month warranties on. Although, on my dad's paperwork it just says "warranty, as dated above".. A few weeks ago he had a damp test done, and it showed that water was still getting in, due to not being sealed properly, and the panels replaced in May would need replacing again. The readings were around 30%.. My dad contacted the repairer and told him this, but he never came round to view the caravan when he promised. Ever since then my dad has had his calls ignored, or when he answered and knew it was my dad, he just hung up. He has also visited his unit in person, and he wasn't there but people tell him he had been working earlier in the week. If he had called round he could have done his own checks. My dad is due to get another repair company to quote on getting the work done, and he will also get his damp report in writing done by his engineer. He spoke to caravan & camping club legal team who have advised him to send a "letter before action" and give him 14 days in which to respond. I am due to write the letter at the weekend and think that I we will have to give him until early in January to respond because of the Christmas break. Would it be best to ask for whole amount to be refunded, or just ask the rogue repairer to pay whatever it costs to put it right? I will of course attach copies of the quotation, and also the damp report. I shall include a copy of the invoice to my dad when the repair was done in May. I'm not sure what rule he has breached by not honouring his warranty, so if you could tell me I would appreciate it. I've also asked for advice on a caravan & camping forum and was advised to post here as you could help more with the legal side. Thanks for reading. Apologies for the long-winded post.

Upgraded my old handset last September to the latest Moto G 3, all worked fine until it became unworkable, kept freezing, and rebooting itself three or four times a day, came to a head when I couldn't even make a phone call! Put it into O2 to repair under the 12 month warranty in March this year, so technically, although I would need to check the exact dates, within 6 months of purchase, so faulty from the start. The letter enclosed stated that the handset had been replaced, it hadn't, a 'board' had been replaced. All was fine until it came to update the software, this update was in German? Then it again started to do it's rebooting habit again. So this was put back into O2 to be repaired Last week, and today I have received a message off them, claiming that the repair isn't covered by the warranty? Confused?, You bet I am. Just waiting for the handset to be returned to the store, so I can read the enclosed letter giving me my 'options' to have the fault rectified. Why is nothing simple? Do we have any O2 reps on here?

I bought a second hand TV on gumtree 6 months ago, the guy had bought extended warranty cover and it still had a year to run. Last week the TV broke down and in the small print it stated that the warranty should have been transferred into my name at the time. When I contacted the guy he said deal with it yourself "phone and pretend you're me" which I did. The warranty group have honoured the warranty and arranged for the TV to be picked up and repaired. Today I got a call saying the TV has been written off. Which means I can have a replacement or vouchers I think. So my question is this, if I ask for vouchers, will they come in the other guys name or gift card. My point is, I don't want to request vouchers or a gift card in someone else's name that is useless to me. Thanks

Hi folks, Mid-December last year, I bought a used car from a local dealer to replace our family car which was dying a death after many years of faithful service. The car looked to be in good condition (for a 10 year old car), full service history, 89k on the clock, just what we were looking for. I paid £1500 for the car plus £150 for a new cam belt and water pump as there was no evidence of this in the service history. they gave me £100 for our old car in part exchange. The car came with three months warranty. On 12th March (one day after the warranty expired), we broke down on the way to our son's birthday party in another town. The car reported "Low oil pressure" and proceeded to dump oil all over the car park of the venue. RAC was called out and they found a pipe that connects into the oil filter(?) was disconnected from its spigot and was basically just spraying oil all over the engine bay. he re-connected the pipe, washed out the engine bay, filled me back up with oil, I thanked him and we went our separate ways. On the way home from the party, we broke down again, this time no alarms or messages on the dash but we had a lot of white smoke coming from the back of the car. RAC was called again, they found that all that new oil the previous guy had put in was now gone, and this time they towed me to the garage I have used for years where it sat for the weekend and I phoned them to tell them what the issue was and ask them to take a look. I had a call back from them the following day and they've said that the engine is building up too much pressure and blowing out whichever pipe is easiest, causing the engine to dump the oil. they said the cause of this is something to do with the piston rings and I was probably looking at having to replace the engine. Best case scenario, I'm looking at approx £1500, pretty much what I paid for the car three months prior. I called the dealer to try and open a dialog to get this sorted. I was told to call back the following day and talk to the owner. I asked for his name three times, they wouldn't give it to me. I also asked for a specific time to call and they wouldn't give me that either. After speaking to someone the following day and getting nowhere, I wrote them a letter detailing what the garage had found, the estimate of repair and as the car was just outside of its warranty (and because of the previous conversation I'd had with them) some text regarding the Consumer Rights Act (taken from the gov website). I've received a response from the dealer basically saying it's not on them because a "full inspection" was made by us on the day of purchase (I know nothing about cars, which is why I tend to prefer buying from dealers :/ ), to their knowledge the car was in good condition, and the 3 month warranty had expired. They've also gone on to say the issues we mentioned are not covered by their warranty anyway, and as the vehicle was manufactured a long time ago, they "cannot guarantee something may happen" to it. They state that they performed a "standard vehicle inspection" and it has a "full valid MOT". I'm not sure what my next step should be at this point. Do I send them another letter arguing their points and suggesting a full diagnosis at their expense? Or do I go to small claims court at this stage? Any help (including wording for the next letter) greatly appreciated! If anyone can offer any advice on what's probably going to happen and my best course of action for if they refuse to do anything, I'd really appreciate it. Many thanks in advance.

Hello, I've purchased this product https://www.scan.co.uk/products/audeze-el-8-closed-back-planar-magnetic-headphones-(open-box) after receiving it one of the first things I found was that one of the drivers does not work and there were scratches on the product. I've contacted them straight away and they've told me that they want to replace the product with another opened box, but I believe this will not be in accordance to the "full manufacturers warranty" and a reasonable outcome would be a repaired product or a new replacement product. I've written them a fairly big email explaining that there should be separation of concern regarding this and asked what would be the case if they simply didn't have any open boxes left in stock. What is the right procedure for such an issue? Thanks EDIT: I've got a response: https://www.scan.co.uk/products/audeze-el-8-closed-back-planar-magnetic-headphones-(open-box)

Bit of background on this issue. Bought a 11 plate car in Feb 2015 from Bristol Street Motors, had a few issues from purchase which was mainly a problem with the tyre pressure going off but unable to reset it. It went back to Skoda (paid for by Bristol Street) and had an ECU reset. There was another issue with the car revving up when braking which would clear when I pressed the clutch. I told the manager of the service depot in Bristol Street about this ongoing issue and he said he would phone me back to book it back in. He never did. As it was an intermittent issue and didn't want to be back forth yet again, I left it. Fast forward to now, and my cruise control has stopped working. A common fault on these cars is a clutch switch, which would also explain the revving up when slowing down, according to several posts on Skoda forums. My question is would I have a claim with Bristol Street, even though they only supplied 3 months warranty. I know I am likely to have to prove that the faults are related and it was likely an underlying issue that was there when sold. I want to go down first and see what they say (likely to **** off I guess) but thought I would ask here first to see what you guys would do and be armed with any relevant info before hand. Thanks in advance DY

Hello... I am posting on behalf of my husband, he bought a Nissan Vivaro van from new in 2012. It came with 3 years warranty, in that time he has had 3 new clutch's fitted.. His warranty ran out last April 2015. Each time he had a new clutch fitted he stated to the Vauxhall dealer about his warranty and this recurring problem... The clutch has now gone again on the van and is being towed to the Vauxhall garage tomorrow morning... He was wondering because this has been a pre existing condition problem since new where does he stand legally now.. My thoughts are Vauxhall are still responsible since the problem has been on going since he bought the van from new and that the warranty should carry over from each new clutch fitting... Any thoughts would be greatly appreciated Hazel

This is why we say 'size doesn't matter' and to take on these companies no matter how big they are and how much above the law they think they are. A man from Ceredigion has successfully sued Apple after his watch broke - forcing the company to change its product description. Gareth Cross, 32, from Aberystwyth, paid £339 last July for his Apple Watch Sport, but spotted a crack in the glass face 10 days later. The technology giant said work to fix the watch was not covered by warranty, despite its official claim it was scratch-resistant. Apple has been asked to comment. Mr Cross took the company to the small claims court in Aberystwyth for breach of the Sale of Goods Act, and has won the case after a six-month fight. More

Hi all, new to the forum and came here because a search on the interweb gave some great information from this site. My problem is that I bought a Dodge Journey diesel auto in April last year. As the garages warranty had run out, and I had some spare cash, decided to take a warranty out as Im not dripping with cash and as this is the most expensive car I had (with finance) wanted to ensure I could always get it repaired. It seemed good timing as less around a month later and with 730+ miles extra on the clock, when pulling out of a junction on my way to work, the gearbox gave up with a big bang and would not move I called WarrantyWise who advised me to take to a VAT registered garage etc and get them to call them. The first garage I went to, a normal place, would not check it as they said it would need to be looked at by a specialist. I then booked in with a gearbox garage, who would deal with warranty firm as well (altho, the man on the reception gave me some horror stories bout warranty wise - couldn't happen to me could it?) The garage have deducted that the mechatronic unit has failed, leading to issues with the clutch etc - Im not sure of the full details but in total they advised to repair would cost around £4,500. They sent the details to warranty wise who requested an independent inspection, the garage requiring my authority at this time as this would mean them having to fully strip the garbox so would then put me into a £6-800 debt with them. I decided to go ahead as required repairing but then......an email advising claim denied. They have denied with the following information : "The reason for the decline is your repairer wishes to replace the following parts on your vehicle: 1) MECHATRONIC UNIT ASSEMBLY 2) FRONT CLUTCH ASSEMBLY 3) GASKETS/SEALS,FILTERS,OIL Unfortunately the Mechatronic assembly is specifically excluded on the 9.4 08/80 level of cover you currently hold and therefore we cannot consider this request. We have also received the independent engineers report and he has concluded that the forward/dual clutch has become damaged consistent with a failure of the mechatronic unit and is a fault common to this particular type of transmission which the repairers have previous experience of. The independent engineer would also have to consider in all reasonable probability that due to the elapsed mileage since plan inception he would have to consider the fault to be progressive and that the fault would have been developing at the time of plan inception or at best the unit was compromised leading to the current defect." In respect of the exclusion of the mechatronic unit, this is due to the following information re gearbox and transmissions : "Parts included : All Internal mechanical and electrical parts of gearbox, transfer gearbox, torque convertor and overdrive (but excluding SMG and DSG hydraulic actuator, internal oil cooler or radiator)" I have now checked on the internet and would seem that the hydraulic actuator is within the mechatronic unit, so I honestly am not sure where I would stand on this. When I mentioned this to WW, they advised that as te mechatronic unit is not an internal part of the gearbox, this is not covered anyway (although, I again have pointed them to several sites where it advises this unit sits inside the DSG). But as I say, Im not a mechanic so I may be totally wrong and it may be an excluded part. What has irked me, and Im hoping someone can really help me with on here, is the fact they are using wear and tear, and the fact that this unit is well known for being a problem, to deny the rest of the claim. The car was running fine up until that moment, so as it requires repair before being able to be used, this should be down to sudden and unexpected failure. As I have advised them, all the reviews I read none of them mentioned an issue with this gearbox (it was normal car reviews) so how would I, a layman, have known there was issues with this? They seem to be using the fact that as these boxes are well known in 'the trade', then that should have been all I needed to know. There is a lot more I could put on here, but if anyone could try and help me and would like more information, please let me know. Thanks

Hi, I purchased a Panasonic TV in March 2015 with a 6 Year Warranty, We decided to move the TV and unplugged the Ethernet plug as I pulled it out the whole Ethernet socket had become detached. I did not use any excessive force, I rang Panasonic who contacted their repair agents the regional repair centre in Birmingham which the engineer said it wont be covered as it was pulled out. I emailed Panasonic who retrieved the report from the engineer which said I had ripped out the Ethernet plug so Panasonic will not repair. I believe The Ethernet port was faulty and should be repaired under Panasonic's warranty I hope someone on this forum can help my predicament.

Hello all. I bought a refurbished Panasonic plasma direct from Panasonic ebay with 12mths warranty. 16 mths in it has developed a fault I've sent it to a Pansonic approved repair centre at a cost of £300. The set was also calibrated and this will now have to be repeated as the main board has been replaced and all setting lost. Then I wondered what my SOGA rights were and found this: http://www.theguardian.com/money/2006/mar/25/consumernews.howtocomplain Which states "The act says goods must last a reasonable time - and that can be anything up to six years from the date of purchase." I don't consider 16 mths reasonable for a flagship TV - however I'd like a 2nd opinion? and does it matter it's a refurb? I plan to write to Panasonic and ask for a refund of the repair plus cost of calibration - are there any templates you guys could suggest using? Thanks as always, Dunnie1

We're looking at buying a tumble dryer from Currys and have been offered a warranty extension for 5 years for £50. Has anyone done this and is it worth it?

Hello TCAG forums, I currently have an ongoing dispute with VM over a Galaxy S6 home button manufacturing issue that has been denied exchange/repair over evidence the phone has been rooted. Most of my case has been documented here - hxxp://community.virginmedia.com/t5/Mobile/Repair-refused-on-days-old-handset-due-to-root-Galaxy-S6/td-p/2918695 To summarize for everyone on these forums, the home button was loose on delivery of the phone, but operating okay for the first few days. It then began to stop registering some pushes when the button was pressed on the right hand side. After contacting VM a few days in (within 14 days) I was offered a doorstop exchange. This was cancelled a day later and I was told I had to send for repair. Repair was refused under warranty for evidence of the phone being rooted and I was quoted £200. I refused. I contacted Citizens Advice who advised me to write to them and state the sale of good act and burden of proof. I also enclosed a copy of this article - hxxp://fsfe.org/freesoftware/legal/flashingdevices.en.html I stated it was a physical fault, and not anything caused by software. Today I was contacted and told VM are sticking to their guns and the reason for the exchange being cancelled was they wanted to inspect the phone first to make sure I hadn't misused it, dropping for example. I tried to argue that I shouldn't be held guilty to misuse until proven innocent and that other companies all exchange within 14 days and inspect the handset after exchange. I have now contacted CA again, and know the next step they will advise is raising with the small claims court. I contacted FSFE via email to seek more advice on their article and law as well. Has anyone else experienced issues over flashing an android device with other software? I've had a Nexus phone in the past sent back to Google with no issues, and even read many examples of people sending phones to Samsung under warranty with no issues. Thanks a lot.

Hi everyone was just looking for some advice I bought a new car a few weeks ago and took out extended warranty to start in 2018 I changed my mind and informed the dealer that I wished to cancel it 13 days after I paid for it they have now told me that it is non cancelable and I can't get a refund I am worried as it is a lot of money I spoke to consumer direct and they told me I have a 45 day cooling off period as I brought the extended warranty with the vehicle does anyone know if this is the case This is all very worrying it's nearly 600 pound I've chucked down the drain I'm not sure if this is the correct sub forum Thanks Richard

Hi any advice desperately needed: Bought a automatic car recently, it came with 1 month/1000 mile warranty for nearly £3000. Immediately after collection became apparent there were a number of problems: airbag light on Squealing noise when accelerator more than half down Slight oil leak Transfer shift does not work (to put in 4wd, 2wd, 4wd low etc) Stalling when engine hot when pulling up at junctions (like it was staying in gear and trying to drive off) I contacted the garage and we arranged for it to go to his garage on a Tuesday, he then cancelled it saying his guy couldn't look at it until a few days later so rearranged to take it in on Thursday. In the meantime we were driving along on Wednesday and the car made the most horrific noise i've ever heard and the engine died, when trying to restart just made a horrendous banging noise. Recovery guys recovered it and delivered to the garage on the back of a lorry NOT towed. Had a call from the garage today saying his garage are saying the torque converter has failed in such a way that it's from either being driven at high speed in 4wd - 4wd wasn't working anyway and i'm sure the car is capable of doing 50mph in 4wd anyway? The other thing he said was it was damage caused by towing which it categorically has NOT been. I don't see how a little back room countryside garage has the ability to analyse an autobox that has got 154,000 miles on it and say the damage has been caused exclusively in the last 200 miles that i've owned the car which is what they're claiming. Fortunately the car we were selling we still have so have a car to use but the dealer that sold the car wants me to go over to look at the torque converter, I don't see the point as I don't know what one looks like let alone what the damage would look like. I've driven automatics many times before so I know the do's and don'ts, I checked all the oil levels every day so I know they were right. I suppose this is going to need some kind of independant investigation but I really don't have much in the way of money to pay for one. I've explained all the symptoms to the garage this afternoon and he's going to go talk to the mechanics he uses who have made this claim to see what they say to that. If anyone has any advice at all I'd be really really grateful, i'm really ill with 2 neurological conditions and i'm so distressed about all of this now it's making me physically sick.

Hi everyone. This is the letter I have sent to one of my suppliers. What do to when a supplier from abroad refuses to refund for a manufacturing issues on the item bought. 05 October 2015 Dear Mr. X, Request full refund Order N 6513 dated May 2015 23rd + invoice 29617 + 30 EUR for storing. I am writing to you to make official request of full refund for the purchase of the Scooter model H300 I have bought for my customer Mr. X X. As you were previously made aware of, the scooter was received by the customer with manufacturing issues such brakes not perfectly working, speedometer not set for showing the speed as described in the scooter specifications and the main issue, the handlebar broken in two pieces. After making request for repairing the scooter, I was charged for the repairs despite the scooter had arrived already broken to the UK. I was also charged for the delivery from London to the warehouse in Germany and from the warehouse to London. As a third charge, it was added an extra 10 EUR for each week the scooter was kept in the warehouse after repairs were done. In regards to this last charge, I have never received the invoice, which complicates the situation as no payments can be requested without the invoice being issued. Please, find below the steps which have brought me here: • May 23rd: - I bought the SXT H300 from the website sxt scooters. Within the first 14 days you were made aware of the issues shown on the new scooter once the parcel was opened. • June 29th - The scooter was collected by Parcel Force from the X Ltd office in London for being delivered to your warehouse in Germany. • July 6th - The scooter was received by you and the paperwork signed by X. • August 13th - 39 days after you have received the scooter in your warehouse, I was informed by email that your mechanic had finished the check of the scooter stating that they had not found the issues described be me (I have all the pictures about the broken handlebar. After checking the scooter, you have stated that the parameters of the speedometer were wrong, that the brakes needed some fixes and that the wheels needed to be inflated. All this means that the scooter was not checked before the delivery and it was received by the customer in not acceptable conditions) • August 13th - This same day you have invoiced me for repairing all these issues were shown once the scooter was received by the customer. • August 19th - You have informed me that I will be charged extra 10 EUR for each week the scooter is kept by you in your warehouse. • September 7th - The invoices 29617 (delivery plus repairing) and the non-invoice never issued (storage for the scooter) were paid to your bank account as requested in order you to re-deliver the scooter back to London. • September 16th - 73 days after delivering it to you for the scooter being repaired, the scooter was received in London and the delivery was signed by Mrs X X which has opened the parcel in front of me and noticed that the handlebar is mounted upside-down and that the speedometer is broken. (I have sent you the pictures of it) • September 17th - I personally sent you an email making you aware of the receipt of the scooter with the handlebar mounted upside-down and the speedometer broken (the picture were attached to this email). No answer was received by you. • September 20th - I sent you the second email advising you again of the fact the scooter was received with some broken parts (speedometer) but unfortunately no answer was received by you. • September 30th - I sent the third email to the same email address we have had in the last 2 years our correspondence and for the third time I have not got any reply. I have asked your assistance for a scooter that was received for the second time with manufacturing issues. After 125 days still the scooter is there on a side in the office and it is not possible using it. During this time more than one consumer and businesses defense center and departments - German Patent and Trade Mark Office, HM Revenue & Customs and UK Trade & Investment, UK European Consumer Centre, The German-British Chamber of Industry & Commerce, Verbraucherzentrale, German Federal Ministry of Justice and Consumer Protection - were informed of your behaviour, about your conduct, about your threats for having published a correct review of the issues happened with the scooter sold by you. No international laws prevent a consumer or a business by publishing on internet the behavior of another business which they have a cooperation with as long as all the statements correspond to real facts. This will be considered as a threat and valuated as such. With this letter, I would like to ask you to issue a refund for the money spend for buying the scooter which, after 4 months and 4 days after its purchase, is still not possible riding on the road (private) because of the issues mentioned above. The total amount to be refunded is: 1151,43 EUR • 873,84 EUR for the purchase of the scooter. • 157,59 EUR for the delivery UK-Germany and Germany-UK and repairing of the scooter under warranty. • 30,00 EUR extra charge for storing the scooter within your premises (invoice illegally not issued) • 90,00 EUR as anticipation for delivering back a scooter that since the beginning was not possible to ride because of its issues. As a matter of the facts, the departments mentioned above will be receiving copy of this correspondence with you in order to be updated with the development of the facts. They will be also authorized of proceeding with further investigations about this report in order to make more clear the reasons which have brought you to behave against the rules. Nonetheless they will be requested to make public this report as we strongly believe that users and potential buyers must be made aware of your conduct as a Company. I have never got an answer. I have the item broken in my house and cannot use it. What to do? Does anyone have a clue? Regards.