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Found 9 results

  1. I am writing on behalf of a friend who was recently caught shoplifting in Waitrose. It wasn't a significant amount, around £35 worth of various items. She went through the standard procedure of being stopped by a security guard, the goods were returned and no police were involved. She was also issued a ban from Waitrose/John Lewis. I have read the advice on here about what to do with regards to the RLP letters, the first of which she already received, however my question is about further police involvement. My friend is currently on a residence permit and is terrified t
  2. Hiya, I tried to take about £30 of shopping from Waitrose today. I know I'm an idiot (hence the username) I'm not doing it again, I've been scared about it and want to just move on. I'm worried about the civil recovery thing. I admitted to having taken something before on one occasion from Waitrose and so they gave me a lifelong ban. They didn't contact the police but they scanned my ID and took a photo of my face. I got given a letter from RPL. What legal advice do I need to get? They told me I will get a fine 'probably around £100'. When will I get this
  3. Hi, last week I went to Waitrose, bought some shopping and did not scan a packet of sushi, when I exit one guy in civil clothes came after me and took me back, I admitted that I did not pay and I felt so embarrassed... they took my details, name, address and date of birth and banned me from Waitrose or John Lewis for life.... and they said I should expect a fine in the post anytime. I'm really scared as in the letter says I should seek legal advice asap. Also the fact that I can't enter John Lewis ever again make me so upset. I did before took a banana
  4. I ordered some fresh fish online , how easy was that I thought, took my order then gave me a collection date with a 2 hour window at Billericay branch. I made my way through the marauding hoards on a Saturday after queuing to get into their car park to pick my Kipper cutlets I was cooking for a large breakfast. To my surprise my fish seemed a little light, so I checked to find £5.10 worth of fish, I asked where the rest was to be told they only get told of the order the day before, is this not a system fault , yes was the reply. Oh well that's ok the
  5. Waitrose Online Shopping:- Do they give a stuff about your refund for an unsuitable returned item? I think not and you won't get a refund easily if my experience is anything to go by. Is this Company Policy or is it the Store Manager who can't or won't manage? I made an online order which arrived in early February, an item was substituted I was offered 2 salmon fillets instead of the 4 that I had ordered. I refused the substitution as we are a multi person family, the driver told me I would get the substituted item credited back within 7 days, (£5.99). This did n
  6. Hi All, I hope you can provide some insight to this situtation my wife has gotten her self into. A bit of background: My wife is here with a UK spouse visa due to extend in six months. She was accussed at waitrose for shoplifting a product worth 9.99. They took her to the office and took a picture, she was with the baby. They have given her a letter not to enter waitrose anymore. What happens next? will the police be involved? Is this considered as a criminal record? We are due to extend her visa, will this affect her? Thanks, Siph
  7. My mum was in Waitrose on Sunday afternoon, and was suffering from a severe confusion and memory loss because she was entering a hypo from diabetes. My mum couldnt remember what had happened, but told her husband that she had been banned from waitrose. An ambulance was called as she was very ill. She was rushed into hospital with hypoglaecemia and a suspected heart attack. While she was in Waitrose, from what we can piece together from what she can remember, she was thrown out for shoplifting a packet of lozenges. I phoned the store this morning to
  8. After having used Ocado for a long time, both for personal and business use, I joined their facebook page. I was shocked to find that during the bad weather at the end of last this year, employees were posting such things as "if you expect to have your groceries delivered, then we (the delivery drivers) expect you to clear your path." I and another customer pointed out that there are many reasons why this may not be possible eg old age or disability. I also objected to the tone and content of this post. The wife of one of the other drivers wrote that "disabled customers should sto
  9. Hi all, I came across this site via an online search and thought you might be able to help me. I've just received today a letter from Waitrose in Brentford prompting me to pay a fine of £70 for parkign there last week. Apparently I had over-stayed at their carpark by an hour. Now when parking there I was under the impression that the carpark was free as there were no obvious signs notifying me of the 2 hour parking limit. I hardly feel that paying this fine is fair at all and only just realised I over-stayed because of the letter (I haven't had a chance to read the letter becau
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