Apologies for yet another UKCPM parking charge question.
But I would like specific help if you are able to.
I would be very grateful.
I went to a place called the vista centre and it took me about 30 mins to pay for parking.
I arrived at Vista Point at approximately 14:30 for a 14:45 appointment.
The site had a ridiculous payment system (via installing an app or calling an automated number - where the computer didn’t recognise my voice) and caused me to almost miss a Drug and Alcohol test for a new job.
Not easy for any user to pay for parking.
No cash option was displayed.
I called and downloaded the app, but both systems were not able to process my payment after several attempts.
Eventually, I found the only parking machine and paid using cash (for 1hour). It was the only 1 on site, which was not displayed or obvious.
I have email evidence and complaints to the drug and alcohol test company for not informing me of the difficulty.
I undertook my Drug & Alcohol test, which overran due to my being late to pay for parking. (Also, you are not allowed to leave the room until the test in finished).
Not being able to use the app or leave the room during my test, I could not extend my parking duration.
I therefore returned to my car approximately 10-11 minutes after my ticket expired - finding a £60 charge.
Without knowing about private parking charges,
I wrote to UKCPM to appeal
they said I need to appeal to IAS.
Which I did
- I also wrote back to UKCPM to tell them I wanted to appeal (this was done within 7 days).
I also registered with IAS and for some reason they said (im not sure if I did or not) confirm my email address, therefore the appeal can no longer go ahead.
1) Should I pay the charge?
2) I write to them showing my address (and email). Is it too late?
3) If they write back, can I just write "Return to Sender, the Recipient no longer lives here" and forget about the claim?