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  1. Hi I apologise if this is in the wrong forum but I'm trying to determine my rights and who I should be addressing my concerns to(and potentially taking legal action against) Please forgive me if I go into a lot of detail as I'm not too sure what is pertinent and what isn't. In February of this year I booked return flights from Manchester, UK (MAN) to Jacksonville, USA (JAX) through Netflights, travelling on the 6th of April. The carrier was listed as Virgin and the only route was via Atlanta. Both flights were listed as Virgin operated with the correct VS code although it appears hat the Atlanta to Jacksonville flight was to be operated by Delta Airlines. Upon landing at Atlanta I received a text from Virgin advising my flight (17:45) had been cancelled (It was still on the Airport boards) and that they had rebooked me on the next flight out (They hadn't). I approached a Delta desk representative who refused to confirm that my flight had indeed been cancelled as it was still listed on the boards. Approximately one hour before scheduled departure time the flight was cancelled and I then attempted to use the automated system for assistance and rebook but it kept telling me that I had to speak to a representative personally. I therefore started to queue up at the Delta service representatives area, which was by now almost the full length of the airport long. Eventually by the time I managed to speak to someone a further two flights (operated by other carriers) had departed to my destination. The representative, however, was very helpful and rebooked me on the 20:30 flight to Jacksonville but advised that it was delayed until 21:30. This delay kept being pushed back until shortly before midnight the now 01:30 flight was cancelled and the queue for the customer service representative was even longer than before. Delta had by this time marshalled some executives onto the concourse to offer aid and assistance however this seemed to consist of 'I think you'd better speak to someone on the desk'. I was also advised at this time that there were no further flights before the morning and that there was no possibility of overnight accommodation being provided as it was classed as a domestic flight despite it being a connection from a trans-atlantic one. I should say at this point that no food, water or communication assistance was offered or provided despite my speaking to multiple Delta agents on the concourse. After getting to speak to a customer service representative they advised me that they could put me on a flight to Jacksonville at 11:30 the next day but I had lost all faith in their ability to get me to my destination by this time and so nearly seven hours after my scheduled departure I asked them to cancel the flight as I was exhausted and in need of a bed and a shower. I then went to collect my luggage from the Delta luggage area only to be told that I could not have my luggage and that they would not send it onto my final destination, more I had to collect it from Jacksonville Airport in two days. A task that effectively took a day out of my holiday as I was approximately four hours drive from Jacksonville Airport. Now the reason for the delays (that made headline news in the USA) is that there was a hurricane and the official Delta response is that it was Force Majeure however I've contacted the Aviation authorities in the USA who confirm that while flight operations were disrupted at Atlanta due to bad weather they authorised the resumption of flight operations around 14:00 the day prior to my arrival. My feeling is that the delays were caused by Delta's inability to get their planes and crews to the correct location despite having had over 24 hours to do so. Certainly the weather permitted my flight from Manchester to land without being diverted and other airlines were struggling more becuase of the volume of people transferring to airlines not Delta than any weather issue. In my opinion weather should be classed as Force Majeure but bad management during bad weather is well within the control of Delta. This might be considered the end but it gets worse from a customer service perspective. Upon my return I approached both the company I had booked the flights through and Virgin Atlantic regards flight delay compensation plus a gesture of goodwill for the lack of accommodation, food, water, communication assistance, etc. Netflights have taken the position that they provided the tickets as advertised and that any such claim should go through the carrier which in this case was Virgin Atlantic. Virgin Atlantic are taking the position that despite the flight being coded as Virgin the carrier was Delta and all communications should go through them. Delta have refused to respond to multiple attempts at communication for updates and advise on the status of my claim. While I really don't want to go down this route I'm starting to feel that legal action is my only recourse as every party is either trying to say that it wasn't down to them or simply not talking at all. So I guess the question I'm asking is who should I be addressing my concerns/potential legal action to? Should it be the seller of the tickets, the name of the airline on the tickets or the actual airline subcontracted to provide the flight?
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