Hi everyone, I have a dispute with First Utility going back some years, and they are harassing me for the disputed debt. I don't know what to do with it so seeking some input please! First, a little history on the dispute. I had a dual fuel tariff with First Utility, with a monthly direct debit going out. Due to an error on their systems, I was not being charged for gas for about 11 months. They issued a single large gas bill which they said they would collect by direct debit - to which I emailed them asking them not to do it. The guidance in place by Ofgem at the time said that the utility company needed to spread the bill over the same period of time the error built up (e.g. 11 months). First Utility didn't reply to my email before the Direct Debit was due to be charged, so I cancelled the DD mandate and told them I had done so. This is how the whole thing started. There have been a few other strings to this matter... I can't remember all of them but a quick summary of some: 1. First Utility changed the meter, and have admitted that the meter was giving wrong information - they haven't clarified this at all. 2. The end reading from the previous supplier (British Gas) overlaps with the start reading from First Utility. I've paid British Gas in full, so I asked First Utility whether I've overpaid British Gas, or else First Utility should credit me some units. 3. First Utility wrote to me with a "your pricing is changing" letter. I said I wanted to make sure I was on the best possible deal; and they replied to say my tariff would not be changed whilst there was a dispute. I was later told the pricing was changed, but the *tariff* was not. I explained to them that I thought they'd been misleading here. 4. The biggest dispute by value is the billing rates since the dispute started. They've locked the gas account, so it can't be moved to another supplier, and arbitrarily changed my rates to much higher than are available on Uswitch etc. The electricity was moved to another provider; I don't know why they didn't lock the electricity but did lock the gas. As I haven't been buying both electricity/gas from the same company, I haven't benefited from any dual fuel discounts either. I have explained all the above countless times. First Utility haven't given a substantive response to the points, and have continued issuing gas bills (at expensive rate) compounding the problem. I have repeatedly asked them to let me change providers, and told them the matter is in dispute. The dispute has been characterised by First Utility trying to get someone to resolve it, then I assume they realise the complexity of it and they move on to something else. Looking at their public accounts, First Utility have increased in size from £57m in 2010 to £561m in 2014... so I suspect that all this growth has caused massive issues for them internally with staff changes, system changes, and I seem to be a victim of this. More recently their solicitors (ERT Law, a.k.a. Eaton Ryan & Taylor) corresponded with me and I was hopeful to get it resolved, but after 12 months of correspondence ERT Law simply stopped. (They would take a long time to response to me.) It seems once they understood the dispute they decided it was too complex. My problem with First Utility is that every 6 months or so, they put my account into a debt collection procedure and we get phone calls, visits from debt collectors, etc. I have had at least 5 different debt collectors visit my wife (I'm normally at work). It is really getting quite upsetting, and the police have already been called once and attended my home after a particularly aggressive debt collector. More recently a debt collector has applied for a hearing at the Magistrates' Court to get a warrant of entry, which I will be attending to defend. The debt collector is aware of the dispute but said it was too complicated for them to look into. My question is can I use the Protection from Harassment Act 1997 to obtain an injunction against First Utility? What I would like to do is for them to be restricted from what they can do to pursue the matter. In my mind it is quite simple - we should exchange correspondence to try and resolve it, and if we cannot reach an agreement they have the option of suing me in the county court. What I don't want to happen is for them to harass me with phone calls, pass details on to debt collectors, have people visit my house, etc. I am aware of the Roberts v Bank of Scotland PLC [2013] case, which is slightly different in that the debt wasn't in dispute, and it was a damages claim rather than an injunction. I should also set my stall out to say that this has reached such a bad state of affairs that I am willing to take a risk of failed legal action and the £tens of thousands that could potentially cost me. Your input greatly appreciated!

Hello I am in dispute with The UW over the erratic and high bills I have been receiving. Since early September I have been emailing the CEO office and trying to sort out what is going on . In the past year my so called smart meter has never been read by anyone other than me and I am not sure how to check it. They send very long wordy emails saying how good they are but do not answer my concerns. Eventually they suggested fitting a test meter. A meter inspector was sent to read my meter and he said that my smart meter was very old and that particular type was unreliable. An appointment was made, confirmed by letter,email and text but no one turned up so I decided to call them. After a long conversation with no explanation another appointment was made for today and guess what - no show. In the mean time I decided to change supplier, after all enough is enough. Initially UW objected but the new supplier says they are taking over both gas and electricity later this month. So after this lengthy pre-amble; should I contact Uw and tell them about the no show or do nothing and see if it swops over to new supplier?

Im not very good with technology I'm sorry if this is in the wrong place but I am desparate for some advice Im having a horrible time with utility warehouse. its causing me sleepless night and aggravating my health conditions. I have also had to have anti depressants put up from the stress and had to go to bed today for four hours after speaking to them. I am disabled suffer from anxiety stress and depression and also have CFS made worse by stress. I had utility warehouse on bills paid on time every month. sent meter readings as much as I could. (I had to get someone to read my meter cos A) im dumb and didn't understand them and b) I couldn't get to the meter it was low to the floor. After nearly a year they decided to tell me id been underbilled and owed a debt £500 £250 gas £250 electric. They came and put pay and go meters in and said I could pay back through them. They kept either not taking the payment or taking random amounts. One time I only had £5 left to top up and it took it and left me with £1. I was so fed up I decided to switch (not knowing they can object if you have debt, like I say im not very clued up at all) I tried to transfer to ovo, they allowed my electric to transfer, but not my gas. it was very stressful cos everyday id get a letter saying they were going to let me then they weren't. then I got a letter from ovo saying they now had my gas as well and I have been using their card to pay my gas. without problems. I phoned ovo to make sure this was correct and asked on the phone and they confirmed 100% they were as I asked them to. One month later I get a nasty letter from UW asking why I want to transfer. I phone up and said I had already transferred been using new company card and expected to get a letter from them regading making payment. They said I am still with them they wont let me transfer and they will send me their card which I need to use. I called OVO the new supplier 1 hour on phone to be told ive been misinformed, they do not have my gas its still with UW and they were so flippant like oh well we were wrong. yet ive been using their card for over a month top up. Im so miserable and stressed I have so many problems at the mo and health problems making my life a misery plus some scans and tests for cancer coming up which im so worried about. I have m/e and fibromylga get brain fog and really struggle sorting and understanding things. I don't know what to do or were to turn to sort this. it will take years to pay the debt with UW so am I stuck with them? and now am really let down by the new company who I thought wre great, and they have taken over my electric even though that had a debt with out taking the debt themselves. im so confused. any advice would be so appreciated. Thanks One fed up lady

I moved into a new apartment just a month ago. Within a week, I got my first letter from Utility Warehouse: September 10th - I received a letter from UW demanding my bank details for direct debit, otherwise asking for a deposit. September 17th - Demanded a deposit of £100 per utility (gas/electricity), with a threat to install pre-payment meters. September 28th - Another introduction as my supplier and demand for £100 per utility. October 12th - Demanded payment for £200, threatening a court warrant to enter premises by force and install pre-payment meters with a further charge of £720 for being a dual-fuel customer. Fortunately, I have changed over to another supplier (SSE), though that was blocked because the gas meter didn't have a serial number. I couldn't get the serial number of the meter until I had a bill. So after all those letters grief and aggro, I finally get a bill for £12 from UW.

i've recently moved out of a flat i shared with a friend we passed on our final meter readings and we have now received our final bill. To my absolute shock the electricity bill read £628! Immediately i rung up saying there must be some mistake the woman on the phone said it is correct as it was part of the monthly payment plan. Never once when being signed up by someone who works for Utility Warehouse was i told about or explained what the payment plan was. Apparently to keep your monthly bills low they will only charge you a little amount of your electric bill (£7 in my case) but then when you decide to leave you get hit with this massive bill of all the electricity charges you actually owe. When asked why i wasn't told about this and why we weren't just charged for it at the time each month i was unable to get a proper answer. i was just wondering if anyone has experienced anything similar or know what i should do next ?

Hi all, Looking for advice... National Grid dug up the pavement outside my and my neighbours house last Thursday to replace gas pipes (scheduled work, not emergency). Unfortunately my car was trapped on the drive and they made no effort prior to notify me of works and ask for the car to be moved. The hole was open for 5 days, after which (with warning to them) I took it into my own hands and filled it in. I lost a days work (Saturday), and invoiced them for half a days labour on the Monday (this is confirmed in a recorded phone call). Just wondering what the forum think my next steps should be? It's clearly illegal to block a car on a driveway (New Roads & Street Work Act 1991 / Traffic Management Act 2004) but what and how do I proceed? Thanks in anticipation, Chris

It amazes me that Utility Companies treat us with contempt again and again and get away with it again and again. Today’s CAG newsletter “Npower ordered to give energy away for free” or E.On fined £7.75m Sorry, as a newbe I can't post links but everything can be found easily on google District Heat systems only affect a few hundred thousand of us at the moment but that number is expected to grow in to the millions over the next few years. District Heat – a block of flats has one boiler making hot water for all the flats. In theory cleaner and more efficient (cheaper). That hot water is passes through a “heat exchange” in each flat generating hot water for heating and washing Given the utilities companies history it is amazing but the government prefer to leave the companies to self-regulate on the basis that…… actually I have no idea why anyone would think that is a good idea So they have. There is an organisation called "The Heat Trust" which is managed by the, ironically named, Heat Customer Protection Ltd. They have come up with this wicked wheeze known as the “Heat Cost Comparator” upon which prices appear to based, it includes 1. How much it would cost if it were gas 2. How much the standing charge would be if you had a different supply 3. How much it would cost to service your gas boiler 4. How much it would cost to replace your gas boiler Add them together and that is how much you should pay for your heat Maybe it is me but I think 1. The price should be based on how much it costs to produce the heat not on how much gas costs 2. Our standing charge should be based on our costs not someone else’s 3. We don’t have a boiler and our heat exchanger is very low maintenance 4. The heat exchanger is expected to last a lot longer than a gas boiler and then be cheaper to replace This system has been, according to The Heat Trust, “reviewed and approved” by Which? and the Citizens Advice Bureau. I asked Which? and the CAB and they both refused to confirm or deny if they had “reviewed and approved”….. ummmmmm I smell a fish ARUP wrote a very interesting report which says that if this is the correct method then we are only being charged twice as much as we should be, page 8 says a 2 bedroom flat which should be about £350 a year is actually closer to £700 in the East London scheme In the Which? report Turning Up The Heat – Getting a Fair Deal for District Heating Users. March 2015. It was written “the lack of consumer protection had left many feeling vulnerable: It seems to be done with a certain amount of protectionism towards the companies and nothing for the consumer” The report goes on about how much it should cost. To give you an idea I moved in to my 3 bedroom flat on the 1st Dec 2014. By the end of June my Heat Bill has been £832, annualise that is £1,250. I keep writing to my MP Matthew Pennycook – that does me no good at all On the upside I have got the ASA to investigate E.On for their claim that District Heat is no more expensive than Gas. On the 7th July I received a letter from the ASA apologising for the delay “We have received a response from E.On, which we have assessed. We may need to go back to them for some further clarification” – yea I can’t get a straight answer from them either And I do have the Financial Ombudsman investigating them as well because the maintenance, repair and replacement is an assurance policy which should be regulated. E.On have bundled it in to the standing charge so it is not regulated. If E.On pull out of the market I lose my premiums. OFGEM will not look into it because their remit is Gas and Electricity and I am buying HEAT Maddest one yet, the Ombudsman for Energy will not look in to it because E.On have not signed up for their services. Ahhhhh???? So, the million dollar question. Why don’t I change provider? I can’t E.On have a monopoly! This is going to happen to loads more people. write to your MP. We need regulation NOW

Hi everyone. I'm new here and need some sound advice on what to do please. Around a year ago I stupidly signed up with first utility for our gas and electricity. Unfortunately they failed to set up a direct debit and then never bothered letting me know. On the off chance I got in touch with them one day and noticed I was in debit nearly £1000! Eventually (months later) we resolved the issue and they compensated me £300 but my bills were now astronomical because of having to overpay each month to clear the debt. Since then we sold our house and I called FU to give a change of address only to discover that there was still £1000 outstanding on my bill! When I investigated further they failed to set up a direct debit YET AGAIN!!! I am now in a position where I cannot afford to be paying such huge amounts on this debt but FU won't clear the debt ( or even a decent amount of it). They have issued a deadlock letter so I can go to the ombudsman but I know that often the results of investigations are poor in comparison to the level of stress it causes you. Feel like just moving house and letting them try to hunt me down!

Hi i have a court hearing due on wed for warrant for ppm for gas so looking for any advise or help first i am self employed and broke foot last dec i had problems paying i called them to ask to set up payment plan i was told no and that i had one prev year and was just in time limits to set up a new one they would take legal action and would do no more i have paid off these monthly amounts although a struggle noticed i had income protection with them i emailed them to be told that they probably would not look at it and they would continue legal action i emailed andrew lindsay and told him i disputed my acct as i was paying insurance that would not be considered and their treatment of me i asked to be refunded this insurance. And also proof of my injury which left me unable to work i got an email back saying they have credited 16 months to my acct although i havent seen it online and they are continueing legal action i paid the amount in full as i was up to my back teeth with them but they are still planning legal action for ppm from an email i received yesterday is there anything i can do?

Hi , Hopefully this if the right forum for this question . I am coming to the end of my fixed two year price with my utility comapny (i get gas and electric , monthly direct debit) I now have started to get the reminders that my price plan ends in one month and to avoid any increase for the next 2 years etc etc etc if i dont change o automatically go onto there variable rate plan are there two 2 year guaranteed fixed price plans a bit of a con ? , as i assume they are charging a higher rate so they can guarantee no price rises but on the flip side the prices could go down as well

What Regulations apply to the case of a Tenancy Agreement being entered into, but the gas company refuses to reconnect the gas to the boiler until the debt paid by a previous tenant is paid. Can the Utility Company insist that a new tenant accepts liability for the debt owed by the previous tenant.

Hi guys, this is my first post and i need as much help as i can. I have been with Utility Warehouse since i moved in which was in November 2011 and i thought i was getting a good deal as i was paying £68 a month for both gas and electric but it was only till August 2013 when i found out that i was under paying. I then chose to pay for what i was using and pay the excess (£330) off in one go and was told that i would be charged for what i used. I was not told that i needed to supply them with a meter reading every month and with the meters being read by an external company and then me giving them a reading every so often. In July, i got a bill of £2200 for unpaid gas units in the post which i have been trying to dispute and decided that i wasn't getting any where and wanted to pay the bill off in small chunks. I have just got a new job and have been trying to get on my feet and i have spoken to them earlier in the month and an advisor said that i need to make a payment by the 10th but i didnt get paid till today. I was going to call tomorrow morning and sort it out but i have come home from a long day to find that my friend who is lodging with me allowed some so-called 'bailiffs' in on monday and they have changed the gas and electric meters. These new meters dont have the old meter readings or any writing on them what so ever, there was no paper work and no notice of entry from the court. I have been left no top up cards and the gas has been cut off!! I am extremely upset as there is no paper work and no nothing. Any advice would help as i need to sort this issue out.

british gas repeatedly ask me for my date of birth, as if they need it for 'security'. if they need security you should ask to set a password for the account security. you do not have to give your date of birth. i always refuse to give my birthdate as it's inappropriate to request it and private info. another utility company refused to supply me when i refused to give my birthdate and disconnected the call. is this breaching some sort of regulation?

As the title suggests, just hung up on a 50 minute wait to speak to them after moving house (as there is no reply via email or through the website...) and don't want to be charged £30 for "leaving" them, but this is the third aborted call bordering 1 hour. I found the CEO email on here so left them a nice email about how bad their service is. But has anyone actually got through to them? Do they ever answer??

Hi - OK its quite a long story, but I will condense the best I can. This post is a combination of a warning to others and also a shout out for advice.... I had a house in the UK and four years ago I emigrated, but due to the housing market I decided to rent out my house until the housing market picked up. I had a tenant for two years and when they moved out, I changed agents (as the one I had was useless). The property was then empty for 7 months. As it was over the winter time I had the heating system drained to avoid a burst pipe, so no gas was being consumed. There was no other appliances on in the house (ie fridge freezer was switched off, lights etc). When I did get new tenants I was forwarded a bill, via the rental agents, from Utility Warehouse's debt collection agency (not the energy suppliers when I left the property) for about 700 pounds. I was gobsmacked to say the least and took immediate action to find out what was going on. I spent days trying to get to the bottom of the matter, which is summary is as follows:- Utility Warehouse (appointed by the tenants, without my knowledge or the rental agent's knowledge, apparently) had been estimating bills since the last tenants moved out and finally obtained a court warrant to seize the meter and install a prepayment meter. They only did this with the electricity meter as they eventually admitted there was no gas used at all. Apparently the electricity used was around 23.00 pounds, which I paid as soon as I found out (although I don't know how this can be have been used and had no way of having the meter checked). Utility Warehouse removed all the gas charges (all estimated) so the remaining bill was for 360.00 pounds, which consisted of legal fees. There were also late payment fees, which they later removed. I was still horrified and after pursuing the matter through their complaints procedure, referred the matter to the energy ombudsman. They eventually came back to me to say UW should send me a written apology and reduce the costs to half. I went back to them saying I couldn't accept their suggested remedy, as I didn't understand how they thought they should apologise to me, but the charges still stood! During my investigations I discovered that a UW representative attended the property several months before they seized the meter and failed to notice that the property was empty and there was a FOR RENT sign outside the property with the agent's details on it. UW continued to chase the legal fees (I cannot bring myself to call them a debt, as I don't see why I should be held responsible for their mistake, which is the same reason I couldn't agree with the Ombudsman decision). However, in the end I was just fed up with the whole thing and I offered to pay half (as suggested by the Ombudsman). However UW wouldn't hear of it and said it would be passed to a debt collection agent and although they couldn't accept my offer to pay half the debt collection agent may be able to. I received a letter, via the agent again as it was sent to the property in the UK, where I no longer live and I had told them on many occasions not to write to me there as there was no guarantee that I would receive any correspondence sent there. The letter was from Fredpay. I rang them as soon as I received it, explained the situation and that I was prepared to pay half. They said they would go back to UW and ask them if they would accept it. In the meantime I was sent another letter apparently from a solicitors saying they would take court action if I didn't respond within 7 days. I rang Fredpay again, who had told me the case was on hold, and they said the letters had crossed in the mail. No surprises that UW came back and said no, they wouldn't accept half and Fredpay suggested I set up a payment plan. I went back to them again to reiterate that I no longer live in the UK, the house is currently for sale and once it is sold I will have no assets in the UK (UW had previously threatened to apply for a court order against the house!) and I had, more than generously offered to pay half (180) and I could clear that in one go, otherwise I could set up a payment plan of ten pounds a month to start the payments, but would continue to fight the matter. Fredpay came back and said they couldn't accept half, but could accept 270 pounds (90 pounds more than I offered and 90 less than UW were insisting on). I have set up a payment plan for ten pounds a month from the end of this month, but Fredpay have warned that if I default then this will stay on my credit record for 6 years, they haven't said they would chase the matter future, if I do default and I am not sure what they could do, if I do default once the house sells, as they don't even know where I live. So that is where I am at currently. I feel really aggrieved about this and I written to the MP for the area where the house is situated, as I find the fact that a tenant can change energy supplier without advising the landlord appalling, and don't understand how this could be avoided. And feel this could easily happen again, if not to me (hopefully) then to someone else. I am also mortified that there was a court warrant issued to seize the meter and that a debt collection agency has been chasing me and all because UW didn't engage brain at any point throughout the whole thing. And that the Ombudsman, who are suppose to protect the consumer, basically sided with UW and even though they found their customer care lacking and suggested they apologise to me, still thought I should pay for their mistakes. So my questions are: Is there anything else I can do? Is it advisable to default once the house is sold and what would the consequences be? Any ideas, greatly received, and if nothing else I feel happy that I have been able to post this to the web, which might help others in a similar situation.

Hi Guys Bit of advice needed guys. A girl I have recently started seeing told me that she has a CCJ against her name relating to her house share and an unpaid utility bill she was unaware of. the utility company were owed approx £1k from an 8 bed house and my Girlfriend was the named person on the utility contract. They then left the house, utility company pursued the debt, my Girlfriend probably buried her head in the sand as girls sometimes do and then next thing is a letter from court stating she has a CCJ. Queue the month to pay and satisfy the debt. ..she leaves it until the last minute, has been in constant contact with the utility companies solicitor who have stated on at least five occasions verbally that the deadline was 5pm today to make payment - she calls up, and then they say.. oh actually I have just re-read and the deadline was 5pm on Monday this week. When my Girlfriend told me this I was in shock - surely this is complete professional negligence? Said girl now faces 5 years on the CCJ register, wont be able to get mortgage, loan etc...severely affecting her financial future. What would you guys advise to do next? My advice was; Complain to them asking for their complaints handling procedure Complain to the Law Society Complain to the Legal Services Ombudsman Request that said Solicitor applies to court to set aside the Judgement or state it has been satisfied so she can get removed. Failing that I would be inclined to sue them for ruining my financial future... I fully expect at least 10 posts on how daft this is and should never have got to this stage but am hopeful at least one person responds with something useful! Many thanks in advance.

Greetings CAG forum members! I left First utility (FU) last June transferring both fuels to EDF. Before the final bill was due I cancelled the direct debit. In the following few months I chased FU up for a final bill on several occasions, they finally provided one in February 2014 which was based on estimates not the final reads provided to the new supplier. After contacting FU customer services they assured me an accurate bill would arrive with 2 weeks. Fast forward to July 2014 and a debt collection threat based on the estimated bill arrives. After many more calls to customer service, including EDF giving me information to advise FU how to operate their own billing systems , I got a bill yesterday based on the estimated reads. I am close to giving up! Do you think there is a back billing claim to be made here?

My Utility Warehouse Nightmare and how I solved it Where do I start with this company. I met a distributor for Utility Warehouse (UW) back in early April 2014 at a Model Railway Exhibition. He was a nice chap (so I thought) and he told me he could save me money on my utility bills. Both my Gas and Electric are on Prepayment Meters but my TV, Telephone and Broadband contract with Talk Talk was due to end in May 2014. He made an appointment with me to come to my house (on my week off work) and he would show me how I could save money. When he arrived for the appointment in the middle of April 2014 I informed him that my contract for the TV, telephone and broadband I had with Talk Talk didn't end until the 20th of May 2014. My mobile phone contract (also with Talk Talk) does not end until August 2015. The Distributor directed me to his website (all of the UW distributors have their own sites) and I followed his instructions on how to sign up. As I was filling in my details on the site I did remind him that I was still in contract with Talk Talk for my TV, telephone and broadband but I was worried about any Early Termination Fees for ending the contract by changing to UW. Distributor told me not to worry as UW would refund me any fees I get charged as I would be a ‘Gold Customer’ provided I gave UW details of when my contract for my mobile phone ended. I followed his instructions and when I finished doing what he asked he left and I was rather happy. My telephone and broadband were changed over to UW at the end of April 2014. I then received a bill from Talk Talk for over £200, upon checking the bill I found that £200 had been charged to me as an Early Termination Fee. I downloaded a copy of the bill and telephoned UW asking for an email address in order to reclaim the fee as the distributor had told me previously. I emailed UW the copy of the bill and they telephoned me a few days later informing me that they would not pay the Early Termination Fee from my old supplier as I was not a ‘gold customer’. I told them the conversation with the distributor but they were adamant that I was not entitled to the payment. I contacted the Distributor by text message then by email. He was useless and told me to go back to my previous supplier. I telephoned UW with a verbal complaint outlining how this Distributor had missold their services to me. My main point was had I known they would not pay the Early Termination Fee from my previous supplier then I would have waited until the end of my contract then transferred my services. I received an email back from their Sales Quality Manager. He was as useless as the distributor. He dismissed my complaint informing me that as I had not transferred my Mobile phone contract then I would not be receiving the Early Termination Fee. I telephoned UW again to escalate the complaint. my complaint was dismissed as no-one would listen properly to what I was telling them. Unfortunately for UW I am a very persistent person who will not give up without a fight. I then decided to send an email to the CEO office of UW. I got a reply within a couple of days and telephoned the number on the email they had sent me. Finally someone had read and understood my complaint. On the telephone the lovely gent from the CEO office agreed that no-one would change supplier so close to the end of their contract without an incentive. He agreed to make a payment towards my early termination fee as well as release me from my 12 month contract with UW for my Telephone and Broadband. Well thats my story. Steer clear of Utility Warehouse and if I ever see that distributor again I have a few choice words to say to him.

tried to switch my gas and electric to another supplier, who will remain nameless for the next 2 days to give them a chance to start correct things but was told that I was not wanted as a customer as I suffer from a neurodisability that prevents me from using their online system. All I required to make their services accessible was to use my meter number instead of a created password when contacting them but they refused this and suggested my carer could be the named account holder or that I should give power of attorney to a friend or relative to manage my affairs. This wasnt some front of house service person, this was their management's considered reply to a request under the EA for a "reasonable adjustment". I was absolutely seething, I am not demented or incapable, just have a brain tumour that affects my (mostly) short term memory and behaviour problems which means I interact badly with the type of idiot who seem to be running these organisations. Anyone else had problems switching due to this kind of thing? If so just post here who it was and I will gladly tell you if the companies match up.

Hi guys, I'm going to try to keep this brief and I hope your not going to mind, but I'm not going to mention names in order to avoid jeopardising the on-going case. Recently I've had one of the big six utility companies install a boiler for me. Unfortunately:- 1. They didn't clear up properly and left a lot of mess 2. They have also done some damage to the bath panel, bathroom floor and hallway carpet has been left dirty with debris 3. The electrician has incorrectly re-wired the circuit breaker for the boiler and now when one of the living room light switches is used, it triggers all the house electricity to go off from the circuit breaker (short circuit?) 4. Some of the pointing has not been done properly outside. 5. The boiler enclosure that was also covering the electrical switch and pipes was never put back on after the electrician took it off, leaving parts exposed to someone touching or water splashing. Due to an injury, I had to get the help of my family to clean and it took us a very long time. I complained and emailed them the photos and their manager/inspector came out and agreed that the damage done was wrong and apologised. He promised that he would put it right and asked for a couple of days to create a report and resolve the problem. I waited and got no response, so when I rang him directly on his mobile, he said it was being looked at. He didn't get back and after calling him and texting him, I realised that my calls were being avoided. So after chasing up, I managed to get hold of the area complaints manager, but here's the shocking news...they have received the report which has told them the opposite in that there was no issue to resolve and all work carried out was inspected and was safe. Even after seeing the photos, no damage or mess could be seen according the advisor. I as you can imagine was furious and told them that I was given the false hope of having things fixed, but instead I'm being fobbed off. There is a lot more to this, but I want to keep things in perspective. I would be most grateful if anyone can pls advice on my rights and what I can do to get things done. What are my chances of success?

Twelve months ago ,changed over to Utility Warehouse for gas electric phone and broadband.Was told in writing that at the end of the twelve months I would have a 10% discount taken off my February bill as I was a Gold customer having taken four of their services.Today I phoned them and asked why this one off discount had not happened, I was told they no longer did this but instead would send voucher to spend in a shop on their list. I am a pensioner and was looking forward to having this discount taken off my last bill, I did not expect I would have to go to a shop and spend £70 + on something I did not need. They also said the Government made this rule on discounts.Has anyone else had the same problem?.

Hello, to cut a very long story short, we had to up sticks and quickly move from the place we were "living" in over 5 years ago (I'd say surviving more than living), unfortunately we did not inform a number of people of this move - including the gas/electric company but we had good reasons to keep our whereabouts to ourselves. Fast forward a few years and a DCA is chasing us for the old gas/electric bills. Fair dues tbh I was expecting it sooner or later and I am willing to pay it off, we are on benefits but we are no freeloaders. We would like to pay in installments and I am composing a short letter to the DCA with my offer. My question is this: can they say "no thanks not enough" or do they have to accept whatever I offer them? I really do not mind if it ends up in county court as I am sure my current offer is more than what a CCJ would enforce but I would sooner not have to bother going down that route. Many thanks

Why oh why did I decide to take the mobile service with Utility Warehouse? My Samsung4 broke after 2 months and a five month saga began of unsent couriers, charging me for the courier, sending my phone back still broken and to cap it all, chairing me £402 for a loan phone that they said hadn't been returned even though it had been picked up by a courier. I called UW that said yes, they had received phone and to tear up the letter. Hey presto, £402 appears on my bill. After calling and writing, I receive a call to say after so many issues, I would receive a substantial goodwill gesture. Email arrives, yes, you guessed it, the goodwill gesture was the £402 I didn't owe them anyway. I email them that's just hilarious and farcical. Bill arrived and what's on it, £402. Sitting there proudly. No goodwill gesture, no, just an attempt to steal from me. I have contacted my bank and told them to stop any payments to UW and also block any attempt from them to take money from my debit card (as they will!). Without the £402, UW owes me a substantial amount of money that we are going around in circles about. Their customer service is hopeless and don't believe for one minute that your distributor can help, they can't. I'm going to apply for the PAC code, gt a phone elsewhere and tell UW to sue me for the money. I'm trying to run a business and they have wasted far too much of my time. If anyone has any other suggestions, I would love to hear them!

Have been a customer of these jokers for 3 years and wish to register my account online. Anyone know how the hell I do it? All I can see is new customer switching/registration.

I left the country in Oct. Before I did this, I informed Utility Warehouse of the move - as you're supposed to - and gave them my forwarding address in the USA. I had the house on the market, but was unable to hang around long enough for it to sell (in the end, it has been rented.) Admittedly, I didn't do much about their bills until my tenants were in, etc... and gave them final readings at that time. (mid-December) I'm now having a lot of trouble with them. For some reason, after cancelling my direct debit (mind, this was October! coming out of the warmer months), my November bill was nearly 2000! Yet, I've never seen an itemised bill which would explain this "underbilling"... And despite the fact that I told them in Oct that I was moving, they are still charging me for gas/electric that I'm not responsible for as I now have a tenant. Apparently, my word that I've moved out isn't good enough - as it is with every other company I've ever dealt with. So, I'm going to be e-mailing them a copy of the tenancy agreement in order to "prove" that I'm no longer responsible for the account. Now they're taking "legal action" - have tried to install a prepay meter in the house (though the tenants refused them entry) and have taken no effort to actually contact me at my forwarding address. And despite the fact that I'm trying to deal with them. They will not let me stop being a member at the moment and they won't let my tenants decide not to be with them due to their refusal to even believe their council tax bill as proof of residence! Good thing I'm not planning on returning to the UK permanently as I'm sure they're in the process of destroying my credit rating which I worked hard to keep good. Sorry this is so garbled. What should I be doing? I mean, 2000 should be almost the full price of the 12 months I was with them... considering that I was never delinquent on payments until I moved out, there shouldn't be that much still owing. Help!