Showing results for tags 'uncollected'.
Found 1 result
-
In March/April 2015 I signed up with Flow Energy paying by monthly direct debit. When the fixed rate tariff ended I switched to nPower. Flow energy sent a final bill and I assumed the balance had been taken by direct debit and the account closed. This month I returned to Flow as they had the cheapest tariff for me only to find that later this month I will be making my first payment on the new account, but also £138 which was owing on the earlier account from a year ago. Flow have never contacted me in the intervening year and I was unaware of anything owing. Flow were responsible for collecting anything due and in fact there was a payment made in May, after the final bill leading me to believe that everything had been settled. In an a guide by Uswitch "Regulations from Ofgem ban gas and electricity suppliers from charging customers for energy used more than 12 months previous, if the error in billing is the supplier’s." Perhaps this is not back-billing in the usual sense, but the money demanded is for electricity I used over a year ago and the error in not collecting it was Flow's. If anyone can help, I need advice on whether I should pay.
Latest
Our Picks
Reclaim the right Ltd
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS