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Found 43 results

  1. Hi Guys, just need your advice on this one. Have been paying the usual £72 rollover fee for a while now, i have complied with my agreement with them and have never defaulted etc,etc, i once had an email saying i had and i phoned them about this (and recorded it)and they agreed it was a mistake and this was indeed rectified. I log in today to pay my next rollover fee and find my balance almost double what it should be at £ 842, obviously this was a surprise as it should be £472 and then when i pay my extension fee it goes back down to £400 until the next extension is due.Havd had no communication about this either and i dont owe them what they claim as i am still within the terms of my original agreement. Now obviously this is NOT correct and i was wondering what you think i should do about this, obviously i have emailed via the TF site and also i have sent an email via the main web loans processing site to them, so i will see what response i get.I have a full trail of every communication i have ever had with them as well. Just wondering what your thoughts were and what i should do next. Thanks
  2. Hi all Received this email from the OFT today, has anyone else had one?? Dear ********** Our records show you submitted a complaint to the Office of Fair Trading on 5 May 2012 in relation to Toothfairy Finance. There are some serious issues in your complaint we would like further information on in the form of a witness statement. Complaints such as yours are vital in helping us to evidence business practices that might cast doubt upon the trader's fitness to hold a consumer credit license. I have attached an information sheet on providing a witness statement to the OFT. The process usually involves one phone call from us to you of approximately half an hour to 1 hour where you talk us through your experience with the trader. We would then write this statement up and send you a copy to sign. If you provide a witness statement which is relied on by the OFT in any subsequent enforcement action, the details of this statement would be disclosed to the trader and their associates. If the case were to go to the Tribunal, you may be called to stand for cross examination on the contents of your statement. If you would be happy to provide a witness statement please contact me on 020 7211 8635 or via email to arrange a time suitable for us to call to take this statement. Kind Regards Alexandra Alexandra Ivett | Debt Collection Team | Corporate Services | Office of Fair Trading Fleetbank House | 2-6 Salisbury Square | London EC4Y 8JX | T: 0 20 7211 8635 |
  3. I am worried sick. i took out a loan from toothfairy in april. i wanted £100 as i have had them before and payed back in time. on the day, it said i had to choose a higher loan as £100 wasnt available. i got a £200 one and then something happened so i didnt repay. i have since had numerous calls/texts/emails every day form them, and NDR wanting money. the debt has risen to £715 and will rise again if i dont pay within 3 days. today i have had a text from marshall hoares bailiffs sayig they will be at my adress in 3 days and will take things to 9times the value of the loan. i have emailed them, told them on the phone and through the contact us on all 3 websites asking how to repay an affordable amount each month/fortnightly. i am on benefits and get £148 every 2 weeks. i am worried sick for me and my young daughter. i have been sitting with blinds shut and not making noise/not answering door if i am not expecting anyone. i really dunno what to do. they wont give me an answer to repay what i can afford. oh, forgot, i had a text yesterday saying i had agreed to pay today in full but i never did. because i got the text yesterday, i went online banking and switched the money i do have in (my rent) to my savings account so they couldnt take it. anyone have any advie?
  4. Hi new poster so bare with me! I recently had my tax credits go into my account on a friday, so i did some shopping online for food for my children who currently reside with their father. Now tesco dont take money out until they have actually done their shopping which would be the day it is due to be delivered which was the saturday. However on my way to work friday evening, 5pm ish, i checked my bank account and found it to be £144 down which is most of the tax credit payment and it also meant that the shopping didnt and wouldnt get paid for meaning i had to find another way. (in the end i borrowed £20 off of a friend) The payment for that £144 has now shown up on my account as it was bank holiday weekend, and FOUR!!!!! seperate transactions from toothfairy finance of £36 each have come out and i DID NOT authorise this. Anyone know what i can do to get the money back as i really did noot authorise it??!?! Any help appreciated!
  5. hello all!! i got into a payment plan with these guys and paid nearly £600 for a £300 loan a year back. i think they have had more than they deserve and now i want them to stop harassing me. is there a sample letter i can send telling them i have paid them the loan principle plus a months interest and wont be paying them any more? maybe citing the fsa regulations? your help would be appreciated. thanks
  6. Hi Everyone, I am trying to reply to there awful emails and letters and texts, but as you all know the email address bounces back. does anyone have an address I can send a letter to please? Thank you.
  7. Hi, We received an email from NDR 2 weeks ago saying our Toothfairy account was in arrears even though it wasn't due for another few days. We rang toothfairy and the gentleman agreed that the loan had been passed to NDR too soon, and to ignore it. We paid a £36 extension fee to extend for a further 2 weeks and again we have received 4 emails in the space of an hour this morning stating that we owe £318, and then received an email 20mins later stating we now owe nearly £700. The loan isn't even due for a few days!!! This is the email we have just received: Dear Abigail Thank you for your message. You currently owe £678. Here is a COMPLETE breakdown of your account to-date with ALL the dates and the amount of ALL charges: 16.06.12 Issue LOAN £200.00 – 17.06.12 Charge Interest-1 £36 – 01.07.12 Charge Interest-2 £36 – 15.07.12 Charge Interest-3 £36 – 15.07.12 Charge Missed Payment Fee 1 (day 29) £10 29.07.12 Charge Interest-4 £36 – 29.07.12 Charge NDR Recovery Fee £350 29.07.12 Charge Missed Payment Fee 2 (day 43) £10 Payments to-date: 11.07.12 Payment -£36 You will be incurring additional interest charges on the 11.08.12 making your total outstanding £724. If you are unable to pay in a one off payment, but you are willing to pay £100 per month starting from this month, we are prepared to FREEZE all interest and charges. Please confirm the dates that you will be making payment on and whether you wish for us to set this up to take payment automatically? If you have any questions please don\'t hesitate to call us on 0843 381 0843 Failure to make either payment will result in your file being passed to a third party bailiff company who will commence proceedings against you in your local county court. Yours sincerely, COLLECTIONS (129) NORTHERN DEBT RECOVERY Any advice will be great!
  8. So took out a payday loan with Paycheck Credit, i'm in arrears but thats already underway and getting sorted by DAS. This is regarding the number they provided (paycheck) when dialed it took me through to toothfairy finance (select option, difficulty applying to get an advisor) told the guy i was recording the call, he agreed (only 5 mins max on my phone to my dismay) Now the man kindly explained that he was from toothfairy, but had access to all of my details for paycheck, i probed him asking is this not unlawful? The man then went onto explain that they were sister companies and therefore were able to share info. Yet i've never received anything other than a text from toothfairy? Is this a breach of the DPA? Finances are sorted this post is more about getting info so i can make a uber complaint to OFT so hopefully thse guys will be getting shut down
  9. Came across this and thought it would be useful info, not sure if there's a place for these kind of posts. I attatched it to my own thread as a comment but thought it would be better to have it's own thread P.s. first few paragraph's are part of the story case study, article then breaks down what company is who and owned by who and CCL's Toothfairy Finance Limited and MCO Capital, two separate payday lenders who are no strangers to controversy. In 2010 MCO Capital caused mayhem when a reported 9000 identities were stolen from the company and used to set up dummy loan applications, whilst in the same year Toothfairy Finance were punished heavily by the Office Of Fair Trading telling the firm not to impose “disproportionate” fees or demand “large *installments” from clients who are unable to pay. It may not surprise people to know that new evidence suggests the two companies are actually linked. A few weeks ago another helpless payday loan victim came to my website for help with what seemed like a typical, although slightly alarming, payday loan problem. Out of desperation after the stressful Christmas hangover period, she had borrowed 400 pounds from a company called Paycheck Credit (a trading name for MCO Capital) at the very end of 2011 for a period of just 14 days. Not surprising two weeks later she had realised the foolishness of her decision and was unable to repay the loan. The company wasted little time in slapping on a massive 150 pound default charge for missing the payment date and immediately began threatening further action if payment was not made. Out of fear of the consequences of further delays, she made the payment in full at the end of January, 621 pounds just one month after borrowing 400. As with many who become stupidly trapped in payday loan cycles, the repayment left her massively short of funds and once the loan had been repaid she received a text message offering her a new loan. I wish I could sit here now writing about the irresponsibility of offering a vulnerable customer the chance of a new loan immediately after paying off a defaulted loan, however I simply do not have the time! She took the money on offer immediately however later changed her mind commendably against borrowing again. The money from Paycheck Credit never made it into her account, and that should have been the end of it. It was not. Paycheck Credit were insistent the money had been transferred into her account, and that despite her cancelling the loan it must still be repaid with interest. Karen, my case study, responded insisting the money had never made it into her account and even had the backing of her bank who were equally as adamant that the money had never been transferred. And this is where the plea for help stood, amidst uncertainty of how to resolve the situation. The situation then turned completely on its head. In one email exchange Karen uttered the name of one payday lender I did not expect to hear “Toothfairy took the money back out of my account” she claimed to me. Toothfairy Finance – what the hell did they have to do with this ?!? As the plot thickened I asked Karen to backtrack through emails to figure out just what was going on. The reality of the situation was that at the end of 2011 when Karen took out a payday loan through Paycheck Credit it was clearly Toothfairy Finance who paid the money into her bank account, it was the very same Toothfairy Finance that took the 621 pounds back out at the end of January. The problem is this – Paycheck Credit, or MCO Capital as we should call them have no links to Toothfairy Finance at all ….. For the purpose of clarity, let us first understand who both companies are as stand alone entities; Paycheck Credit – The Facts Paycheck Credit are a trading name for MCO Capital and have a consumer credit license – 613263. The license was issued in February 2008 and expires Feb 2013. Other trading names are; Popcredit Speedcredit The company registration number for MCO Capital is 6472855 According to the OFT register the company is currently ran by an organization called MWLAW Services Limited and have a company registration number of 4668658. On 15th September 2011 the OFT imposed two counts of ‘minded to refuse to vary’ and one count of ‘minded to revoke’ on the company MCO Capital Limited. Toothfairy Finance – The Facts Toothfairy Finance are a trading name of Webloan Processing Limited and have a consumer credit license – 637426. The license was issued on 28th October 2010 and expires 27th October 2015. Other trading names are; Creditcheckout Creditcheckout.Co.Uk Creditcheckout.Com Gogetloan Gogetloan.Co.Uk Nextcredit Nextcredit.Co.Uk Nextcredit.Com Okcash Okcash.Co.Uk Okcash.Com Takeoutcash Takeoutcash.Co.Uk Takeoutcash.Com Toothfairy Finance Wegivecredit Wegivecredit.Co.Uk Wegivecredit.Com The company registration number for Toothfairy Finance is 7275227. Interesting Info Heres something interesting – Toothfairy have got TWO Consumer Credit Licenses! The other license number is 615666. According to this license, the parent company is called CIM Technologies Limited, has a company registration number of 6144500 and has three trading names; Toothfairy Finance http://www.toothfairyfinance.co.uk http://www.toothfairyfinance.com The license was issued on 15th April 2008 and expires 14th April 2013 According to Companies House, Webloan Processing Limited was created in June 2010 but was originally registered as Toothfairy Finance Ltd – they only changed to Webloan Processing Limited on 1st September 2011 – two weeks before the OFT issues its minded to revoke on MCO Capital! According to Companies House, CIM Technologies Limited was created in March 2007. On the same day as the second license was issued, the OFT raised a ‘requirements imposed’ on both licenses. So the question remains how are the two companies linked? It is clear according to the OFT license register that Paycheck Credit belongs to MCO Capital, it is also just as clear that they are in fact an actual lender in their own right. It took a bit of searching, but I started to find the answers. How Do The Companies Link This is where it all starts to come together! Karen confirmed for me that the initial loan taken through Paycheck Credit was deposited into her account by Webloan Processing – one of the parent companies of Toothfairy Finance Limited. Karen also confirmed and sent me copies of Paycheck Credit chasing the defaulted original payment in the name of MCO Capital. Wondering how I found out Toothfairy have two licenses – its written on Paycheck Credits website! In the terms and conditions it states; 12. We are registered at Companies House as CIM Technologies Limited trading as Paycheck Credit. Our company number is 06144500. Our main business is consumer lending. We are regulated and authorised by the Office of Fair Trading (the “OFT”) consumer credit license 615666 At the same time the FAQ page on the website gives the real license reference and name of MCO Capital. CIM Technologies belongs to Toothfairy Finance. Oh and one final confirmed link. BOTH Paycheck Credit and Toothfairy’s websites tell you how you can pay directly into the bank and both websites tell you the bank details to make payments to; A/c number 93462382 / Sort code: 20-50-94 They are the same bank details on both websites. I needed one final piece of evidence and so I sent Paycheck Credit an email directly asking to speak to someone with a press enquiry. The response came from Oliver Larholt using a Webloan Processing email account, stating they deal with all media enquiries relating to Paycheck Credit. It is now beyond doubt. MCO Capital, CIM Technologies, Webloan Processing Ltd, Paycheck Credit & Toothfairy Finance. They are all the same entity. There was however one more final twist to the tale and that is the story behind Oliver Larholt and a company called Northern Debt Recovery, a name familiar to anyone who has followed the Toothfairy Finance saga over the last year or so. Karen mentioned to me that she remembered an email saying that the debt would be passed to a collector called NDR. NDR is short for Northern Debt Recovery. The website is http://www.northerndebtrecovery.com The website has no registered license number or postal address – yet the contact times are identical to those of Tooth Fairy and Paycheck Credit. I went one better and searched Companies House website and found them. Company registration number 6956396 and was set up in 2009. Registered to the same address as Webloan Processing Limited. After referencing this reg number in the CCL database, I found the license was issued in November 2010 and due to expire in 2015. Guess what – they have ‘requirements imposed’ by the OFT – again, the same day as Toothfairy. Also the website states in its contact form that a question to ask is what their relation to Marshall Hoares Bailiffs is. Who are Marshall Hoares Bailiffs ?? Lets find out. The website is http://www.marshallhoares.com – you will see the layout is identical to Northern Debt Recovery. They do post a CCL license which is 631168. The license was issued in November 2010 and due to expire in 2015. Guess what – they have ‘requirements imposed’ by the OFT – again, the same day as Toothfairy. The companies registration number is 6871092. According to Companies House, the company address is identical to Webloan Processing Limited and was registered in 2009. On the 8th Feb 2011 they changed their name to Marshall Hoares Bailiffs Ltd – its previous name since creation – Toothfairy Finance (Cheque Cashing) Limited. Oh and for avoidance of doubt – Northern Debt Recovery, according to the OFT license register, is under the ownership of Oliver Larholt – he deals with Paycheck Credit’s media enquiries. Since sending a recorded delivery message to Paycheck Credit, signed for by ‘innovation’, Paycheck Credit have sent her an email claiming that; “On the day you applied for your loan, there was a problem with the faster payments system in the UK. We are currently investigating where your funds went to and we will be in contact once we have established this.” Perhaps a satisfactory end to Karens issue but a whole shadow of doubt cast over both companies. I have since spoken to Action Fraud whose representative has claimed whilst the practice may appear unethical, it does not constitute fraud. I have to say, I disagree entirely. Someone looking for a payday loan online would probably think twice about using Toothfairy Finance when reading some of the information on the internet concerning them, so when you can look at the website of Paycheck Credit, a trading name for MCO Capital, there would be no reason to suspect a link to Toothfairy at all. As always I will not go quietly, and this issue will be reported directly to the OFT – they might want to make a quick stop at both companies as part of the 50. All credit for this article to be given to Steve Perry, original article: http://saynotopaydayloans.co.uk/blog/controversial-payday-lender-links-exposed/ Also from what I have been told and read, NDR is an internal Debt collection within the toothfairy finance umbrella, you should not have to pay (usually £350) exceptionally high costs for them to do this (pass you over to that departemnt).
  10. Hi everyone, I am defaulting tomorrow on my toothfairy loan. I have read a lot in this forum about them and am aware of the charges and issues with them. The current situation with them (from email communication I had with them) seems to be that they do not accept any repayment plans at all (previously I have heard they accept 6-weeks-plans). My questions to any of you who had experience with them: - Has anyone managed to set up a repayment plan with them directly (not with NDR, etc) and if yes, how many months and at what point in the negotiations? - Has anyone ever been taken to court, and if yes what was the outcome? - If at some point the debt (currently in my case 472 GBP) spirals to e.g. 1212 GBP, and someone paid a percentage in full and final settlement, what percentage/amount was to pay? - Has anyone ever tried within the 14 days to withdraw from the contract (but not paying immediately) just to avoid the charges (not the interest)? Would that work legally? Any advice from your experience is much appreciated! Thank you
  11. Hi All, I've gotten myself into a right mess with WONGA, Quick Quid,Tooth Fairy & PayDay UK. I started with one and then it spiralled out of control and now I'm in a position where I'm struggling to make ends meet and I''m literally borrowing to pay for rent and utilities. In total I owe just over £2,000. I've decided that I've had enough of all of this so I came on here looking for advice & thanks to all of you I put together the following letter to all of the above companies as my repayment date is next week: WONGA: Dear Sir/Madam, I am writing in reference to the loan I took out from you. Unfortunately after accessing your website I am unable to find neither a customer reference number or a loan reference number. Since entering into the agreement my financial circumstances have changed and I now find myself in a position where I am unable to meet the full repayment on the deadline. I am proposing a repayment plan of £100.00 per calendar month, beginning on 15/05/2012 and continuing on the 15th of each month for a period of 7 months, with the final payment being on 15/11/2012 the remaining balance. Please advise of the total amount of this loan being the initial amount borrowed and one months interest, to enable me to calculate the final payment. I also request that you provide details of the bank account which I can make my payments into. I cannot make repayments by any other method. As in line with published guidelines by many regulatory authorities, you are only to contact me regarding this matter via email to this address. I will be able to reply to any emails very rapidly and prefer this as a means of communication. I also revoke any authority, implied or otherwise for you to send a 'doorstep collector' to my residence. May I remind you that any breaches of the OFT Guidelines on debt collecting will be met with an immediate report to that organisation. I regret that I cannot make the full repayment of this loan but am doing my best to resolve the issue as quickly as possible. I await your reply, loveliness I got the following response from them: Dear loveliness, The reference number for your current loan, which is XXXXXXX. Thanks for contacting us to ask about setting up a repayment plan. We appreciate you alerting us a potential problem and understand that unexpected things happen in life, but we are unable to agree a repayment plan and treat your account as if it's in arrears before your agreed repayment date. The reason is that we want to give you every opportunity to stick to the terms of the original agreement without forcing you into an arrears situation. If you can pay some of the outstanding balance you may be eligible to extend your loan for up to 30 days. You can do this within a week of the current repayment date, but not on the day that repayment is actually due. As a responsible lender, we do require a part-payment of the balance. This means that the outstanding balance is decreased and that you only pay interest on the remaining balance. There is a £10 fee. If this may suit your needs then you can apply for a new repayment date by logging in here - - and choosing the 'Extend my loan' option. It's all online and you can also add and select alternative payment cards if need be. If you can't make any payment however or you don't want to extend your loan for some reason, then please make sure you call our friendly team on the morning of your due date and discuss the situation with an advisor. At that point we may be able to agree to a repayment plan, after discussing the options. We do want to help you get things sorted so please contact us on 0844 842 9109, between 9am and 10pm, Monday to Friday. If your due date falls over a weekend or bank holiday, please call us the day before. Thanks for keeping us posted and getting in touch. Kind regards, Collections Department 0844 842 9109 I heard that WONGA don't allow you to set up a payment plan without you defaulting on the promise date which allows them to charge you so after some digging around on here I sent them this email : Dear Sir/Madam, I have expressly stated in my previous email that I am experiencing financial difficulties which means that I am unable to make the full payment in our original agreement on the 15/05/12. This is the reason why I have presented you with a repayment plan. I also request that you provide details of the bank account which I can make my payments into. I cannot make repayments by any other method. I hearby revoke your authority to collect any transactions from my bank account under Regulation 55 of The Payment Services Regulations 2009. Any transactions taken from my account will be deemed as unauthorised and will result in a complaint being made regarding your organisation with the OFT. As previously requested I am proposing a repayment plan of £100.00 per calendar month, beginning on 15/05/2012 and continuing on the 15th of each month for a period of 13 months, with the final payment being on 15/06/2013 the remaining balance. Please advise of the total breakdown amount of this loan being the initial amount borrowed and one months interest, to enable me to calculate the final payment. Could you also confirm that all other interest is frozen on the account to enable me to be able to clear the balance? As stated in my previous email - in line with published guidelines by many regulatory authorities, you are only to contact me regarding this matter via email to this address. I will be able to reply to any emails very rapidly and prefer this as a means of communication. I also revoke any authority, implied or otherwise for you to send a 'doorstep collector' to my residence. I await your reply lovliness After sending this I got the following response: Dear loveliness Our aim is always to help you settle your loan as quickly as possible. Acknowledging difficulty in repaying is actually half the battle, so we really appreciate you getting in touch and discussing a repayment plan. Whilst we appreciate your current difficulties, in order to help, we need to get a much better understanding of your current financial situation. To do this we need you to fill in the attached income and expenditure form and return it to us as soon as it is complete. Please note: Incomplete income and expenditure forms will be returned to you for further information, and interest, charges and attempts at payment will not be suspended during this time. The reference number for your current loan, which is XXXXXX As soon as we acknowledge receipt of your complete income and expenditure form, we will suspend interest and charges and all attempts at payment. When we have assessed your income and expenditure form we will reply to you, via email, with our decision. Collections Team PO Box 66147 London NW1W 8PF Our office is open Monday to Friday 9am to 6pm so please don’t hesitate to get in touch. Kind Regards, Collections Team Wonga.com I filled in their spreadsheet with my income & outgoings and I'm waiting to see what they say. I got a similar response from PDUK saying funds will still be taken so I sent the above email to them also & I am yet to hear from QQ or Tooth Fairy so wont hold my breath. I know I only have myself to blame so I have opened a new cash card account with another bank today & requested for my salary to be paid into the new account so that the PDL companies can't raid my account. Will be calling my bank HSBC tomorrow to see what can be done. What a mess. any advice is welcome will keep you posted.
  12. Well i can say that was a wasted phonecall. have been fighting TFF for a year now... I love how their charges mount up. Currently standing at £1974, Ive decided to nip it in the bud now due to me going to live and work abroad CCA requests have been sent... .No response after 3 months. Now that i have informed them i am leaving the country, i have offered to settle for one month plus capital.. not good enough. They tried to broker a last minute deal with me to close the file for £600 which i said no.... Too rightly as the debt is in dispute with them until they provide proof that the extra charges are valid. Hell, considering ill be away for over 10 years ... Will the debt just "Drop" off my credit file after 6 years? I thought this maybe possible. They have told me they are going to "FastTrack" me to their solicitors... but has anyone been to court through these guys? Im not scared of them and their court threats because they dont have a legal leg to stand on ^__^ AVOID LIKE THE PLAGUE!!!
  13. I unfortunately have a number of payday loans that i need to try to arrange repayment plans for. This one is a bit stickier and wonder if someone can advise me. I took a loan with tooth fairy in December for £300. I couldn't pay and during January called them after threatening emails from NDR Recovery. I needed to pay £100 to them straight away, then arranged to pay £80 a month to them. My worries clouded clear thoughts and have done for months since and simply agreed to their demand. The £80per month was set up til November of this year. Thats £100 plus 10 months of £80 totalling £900 from a loan of £300. I am now facing up to my debt and trying to clarify what i have to pay because of sheer stupidity or what i shouldn't owe simply down to the cheek of some of th PDL companies. I am already drafting up a letter to OFT as this company seems to be trading under different names and have taken the payments from me under different names which other thread have advised they shouldn't, but should i also mention that i feel that i have almost paid due the original debt i owed and ask OFT to get involved. Is this part of their job? I have paid £100 plus 3 payments of £80 (i rang and couldn't afford to pay April and they did let me skip this month by extending the period of the payments til December) so in total i have paid them £340. I am not sure of the original interest and charges agreed but the first chasing email i had stated that the loan plus interest (accruing at £9 per week per £100 borrowed) was for £413. When sending an email asking them to agree a lower reayment plan, should i mention that i feel i only owe roughly £75 and not the figure that they suggest til December or should i arrange the payment plan then not pay them after i have reached the figure i feel is right? Can they then send a default / debt collectors / bailiffs / CCJ or pursue me further after this? Can anyone also tell me if there is a legal difference between doorstep collectors and bailiffs? I'd be grateful for any advice.
  14. Hi all This is my first post in this forum even though I have spent many hours browsing through the very informative posts since getting into this PDL mess! A lot of the info has definitely been very calming and reassuring after receiving a lot of the standard bullying tactics that some of these companies employ!! Anyway.......to cut a ridiculously long story short, I have a few questions regarding a CCA request I made to Next Credit last week. Basically I have had 3 previous loans with this PDL (all paid off). After the initial loan it is possible to apply for the next loan by SMS. First you send a text containing the word LOAN followed by your surname. The next text you send is for the loan amount.....and that's it. From sending the first text to the money being in your account takes less than 5 minutes (that seems like a very short time to do all the neccesary credit and affordability checks to me). So since then I have missed the payment deadlines, had all the warning texts and emails from NC, been passed onto Northern Debt Recovery and now Marshall Hoares. I understand that all these companies are connected and their ridiculous charges are completely unjustifiable (Inital loan £400, now balance is at £1255). Back to the CCA request. I had a response from someone at NC in the form of an email containing a copy of the terms and conditions of the original agreement and a screenshot of the breakdown of charges on the account. The T&C's state a loan amount of £300 even though the loan was for £400. I also can't find any date on there except at the bottom which says 20/1/11 which is well over 12 months before I took this loan out! The bottom of the agreement also reads: "Having entered your email address twice during the application process and submitted your application, you confirmed that you have read and agree to the terms of this Agreement." (Oops, looks this this short story turned into a long one!) So here are my questions: 1. Having only sent 2 text messages, one containing my surname during the application process, does that count as a signature? I never "double signed" anything regarding to this agreement. 2. What do you make of the mistakes in the agreement (the loan amount being wrong and the date being from over 12 months in the past)? It seems silly to me to send a legally binding document peppered with mistakes 3. Does this satisfy a CCA request? I'm pretty sure it doesn't but I wanted to be sure before I ask for it again. 4. Apart from complaining to the relevant authorities what should my next move be? Ignore it? Make token payments? Any and all advice is greatly appreciated Cheers, Matt 2.
  15. I am writing in the hope that someone else has experienced this and may be able to clarify things for me. I can't seem to find any information about this anywhere. I have taken out 5 loans in total with Next credit. I can't remember the exact application process I went through with the first loan but all other 4 loans were applied for using their "fast-track SMS service" where you text the word LOAN followed by your surname to a certain number. You then get a reply asking you to send another text containing the word LOAN followed by the amount you want (100, 200, 300 or 400). Then you get another text about 5 minutes later saying that the money had been transferred meaning the loan is active. Now the last loan I took out is in default and has escalated from the original £400 to £1374 within about 6 weeks (a complete joke I know). I have CCA'd them and they have responded with something that vaguely resembles a credit agreement. Along with the document they wrote that: "You should note that you have demonstrated acceptance of the published terms and conditions by virtue of the compliant digital signature (double email) inherent in the audited application process (as per the 2006 European Commission Electronic Signatures Directive)." The thing is I never entered my email twice anywhere during any part of the application process (for this loan). I just sent the 2 text messages as described above. Do they mean the possible double signature I gave them for my first loan? Surely they have to get a new double signature for every new loan that's taken out, correct? I'm in no way trying to get out of paying them back but I want the upper hand when I negotiate what I am prepared to pay them back (certainly not £1374!) This way I can say that, should this go to court, they don't have a leg to stand on without a properly executed credit agreement and that any offer I make them is is purely to close the account once and for all. Either that or we can slug this out in court (which I am getting more and more prepared to do). Of all 7 creditors I'm currently dealing with this lot are by FAR the most difficult to deal with. Sorry that this post is so long winded but I hope that someone else could make use of this information (should I get a response ) Thanks guys
  16. hi my friends too scared to write on here i dont know why u are all a great help. i really dont know alot so ive come for advice please xx she has gone on the toothfairy finance to apply for a payday loan she went all through application and at the end it asked for all debit card details and three digit code so they could take a penny out for a security check. she went ahead and gave it too them silly girl . what should she do are these likely to wipe here bank account as i see alot of people on here have had dealings with them and if it was legit would of done the security card thing . any help would be appreciated cheers all xxxxx
  17. Hellooo I am currently a first year student and have got myself into a bit of a pickle. HSBC - £500 overdraft Nationwide - £400 overdraft Wonga - £131 due on the 29th Feb Toothfairy - £466 due on the 4th. The HSBC and Wonga are not urgent as I am planning to pay the overdraft off during summer (I will be working full time again). I am managing to lived within the Nationwide overdraft. I currently work part time so will be able to pay the Wonga. The problem is with Toothfairy. Unforseen circumstances (problem with student loan and rent payments) mean that there is no way I will be able to pay them back ANYTHING until the end of February. I rang them up (no answer) so I emailed them. The first reply stated they do not accept payment plans and are not obliged to deal with debt management companies. I replied to the email stating that I had not mentioned anything about entering a debt management plan and then received a reply saying I should call them urgently to discuss my options. I rang them and the picked up quite quickly. I explained my situation to the woman and she seemed helpful; even said that she should be able to set me up on a payment plan but would need to speak to her manager first. A few minutes later, she returned and said that no payment plan can be set up and if I do not pay on the 4th, they will take me to court for fraud. I have been reading other threads so I am slightly clued up and asked her "why will I be accused of fraud?" to which she replied "You only took the loan out last week and now you are telling us you can't pay. It is fraudulent" I then said "Is it not possible for someones financial circumstances to change dramatically within a week?" and she said "yeah it's possible but it's still fraud" After this conversation, I realised that I had not confirmed how much I owed and what date it was due so I rang back. I said to her "hello, I just rang a minute ago. I want to know how much I owe and when." to which she replied "you owe £466 on the 4th" NO SECURITY CHECK. I would really like some advice on how I should tackle this as I feel I might have to go to war with them very soon. Will they just try to take the money out of my account on the 4th? (causing me to go over my agreed overdraft). Should I call up Nationwide and somehow prevent this from happening?
  18. It's a long story but I will make it short.I asked for a loan on the 23rd of April, I received confirmation of the loan being approved the same night and staying the money was transferred. So far so good.I had previous experience with this company and all of them were good, so I was confident.The day after I checked my account and the money was not there, I kept checking the day after and still nothing. I called them, they told me to wait a bit more because of bank holiday delays.Kept waiting more, called them again, they said they had a problem, they are dealing with it.Many loans from that date had the same problem they told me.After 10 days of waiting (the loan was for 2 weeks) I called again asking for any explanation, they didn't answer the emails, the customer service did not know what to say never. "Sorry I can't help you , you should send an email".Finally one operator told me it was an error on the system and they are investigating, what she suggested was to cancel the loan.OK, fair enogh, I didn't need the money anymore, so I sent the cancellation email.They replied saying I need to pay £475 because the loan was issued. (loan was of £400)I called, furious, they told me now I only need to pay the interests (£75) because that is what the terms and conditions say.I said "I will not pay any interest for money I never received", she told me, yes I know it's frustrating but that's how it works, I cannot do anything for you, send an email saying you will not pay.I sent it, now I am awaiting for their answer, the loan is due on 7/5 I think, I can imagine they will not accept me not paying, so I am asking in advance.After this frustrating experience, what should I do if they insist for me to pay for a money I did not received after 12 days of being approved because of their own errors?PLEASE , help me with some advice.Thanks a lot,
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